Sole Trader
CurrentI signed a 12-month contract to develop my design and video production business through The New Enterprise Incentive Scheme (NEIS) which is a self-employment program funded by the Department of Education Employment and Workplace Relations (DEEWR). NEIS helps eligible people become self-supporting and independent of Centrelink by establishing and running their own businesses.• I have recently started a profitable part-time design business, offering social media, google AdWords, video and print design studio production services to a handful of clients. • From pitching for new design work to finished product, I am producing tailored communication strategies that meet the business's core communication and business goals and budgets. • For a $10 fishing product, our video went viral with over 10.5 million to-date. These facebook views equated to six figure growth in less than 60 days. I was instrumental in the implementation and design of their communication strategy, from daily Big Commerce store management, answering and distributing a growing number of support tickets generated through a system I installed and configured. Often these tickets were mostly about tracking numbers for parcels sent late, due to limited stock levels. My solution was to implement a faster communication system to support staff in a structure team model, so the company could manage the weekly 200 plus support tickets. Often these complaints were about lost items in transit. I negotiated alternative delivery services and accounts with DHL and STARTRACK. This reduced costs and delivery times from 14 day - 30 days and automatically issued through the Big Commerce store tracking numbers, sent out to customers with dispatch. This alternative pack and track solution has improved the customer experience.• Managing all aspects of running a small business planning, accounting, new business acquisition, project management, multiple timelines while developing ongoing relationships.