Gavin Bromfield Email & Phone Number

Denver

Denver, Co

(Cognizant acquired Pepperweed Advisors in Sept 2009)Architecture and design of ITIL/Best Practice based ITSM processes, including end-to-end tool configuration/customization underpinning the solution:• ITSM and ITAM program level assessments, analysis, strategies and roadmaps.• Full solution architecture: Process, Tool, and Organizational Operating Model.• Process design/development/engineering (logical and physical flows, work instructions, goals, roles and responsibilities, CSFs, KPIs, reporting, integration, etc.).• Business, functional and technical requirement definition.• Solution architecture and design (process and technical).• Use and test case definition, and test planning/execution.• Tool implementation, configuration and customization (ServiceNow and HP Service Desk).• Training and communication.• Organizational transformation

Denver, Co

Architecture and design of ITIL/Best Practice based ITSM processes, including end-to-end tool configuration/customization underpinning the solution:• ITSM and ITAM program level assessments, analysis, strategies and roadmaps.• Full solution architecture: Process, Tool, and Organizational Operating Model.• Process design/development/engineering (logical and physical flows, work instructions, goals, roles and responsibilities, CSFs, KPIs, reporting, integration, etc.).• Business, functional and technical requirement definition.• Solution architecture and design (process and technical).• Use and test case definition, and test planning/execution.• Tool implementation, configuration and customization (HP Service Desk).• Training and communication.• Organizational transformation

Irene, South Africa

Architect, system engineer and implementer of corporate IT Service Management initiative leveraging the ITIL best practices framework (Incident/Asset/Configuration/Financial)Solution delivered on platforms: - HP Service Desk, - Intel LANDesk, - Custom in-house developed web based system for: user management, automated asset tracking and cost recovery, and automated IT services cost recovery

Irene, South Africa

• Defined enterprise IT security strategy• Developed and implemented IT security standards, policies and procedures for parent group (Denel) and 17 subsidiaries• Managed implementation of IT security solutions (firewall, IDS, encryption, content security, web proxy)

Irene, South Africa

Managed 6 person web development team through full web application development life-cycle:• System design (UML based for: web GUI, SQL database and COM+ business layer)• System development (MS Win NT4.0/2000, IIS 4/5, MTS and SQL Server 7/2000. environment utilizing ASP, VB, HTML, DHTML, JavaScript and COM+ technologies)• System implementation (All back-end technologies: IIS, SQL Server, COM+)

Midrand, South Africa

• Maintained, analyzed and developed VB, SQL, Delphi based business systems• Analyzed and developed IIS, SQL Server, ASP, HTML and JavaScript based web applications

Babelegi, South Africa

• Development of UPS monitoring solution (PC EISA BUS interface and supporting software – C++/Assembler)• Qualification testing of power conversion equipment (UPS systems, Rectifiers, DC supplies)• Installation, commissioning and support of power conversion equipment• Development, qualification testing and support (component level) of electronic systems and sub-systems