Katie Hall Email & Phone Number

Lakewood, Colorado, United States

•Collaborate with Business Analysts to map incident communication processes for purposes of identifying duplicities, inefficiencies, pain points, and areas for improvement. Collaborate with other teams to address areas for improvement and potential solutions.•Acted in a project manager capacity to coordinate Spring and Fall Disaster Recovery testing in alignment with current policies and procedures•Collaborate with team to test and customize new software being implemented in the department.•Create presentation on Incident Management process for the security communications team. •Complete bi-weekly sprints within JIRA.•Create epics and stories within JIRA to document and track tasks.•Create, clone, and split epics and stories within JIRA as applicable.•Monitor four inboxes for Business Continuity, Incident Management, and Planned Maintenance•Address sensitive information incident reports and see them through to completion, ensuring all necessary processes have been followed.•Conduct annual vendor reviews for third party vendors primarily in software, to ensure compliance within the Business Continuity parameters.•Schedule planned maintenance requests and communicate upcoming maintenance to impacted parties.•Create service issue summaries and outage reports within ServiceNow post-incident for tracking purposes.•Create TableTop exercises for training to ensure department and market playbooks are updated and accurate for possible crisis scenarios.•Update plan owners and plan approvers within business continuity plans and ensure appropriate access is provided to allow necessary updates to be made.•Ensure that updated Business Continuity Plans are distributed to the correct departments.•Using meticulous attention to detail and vast ability to recall scenarios in great detail to improve the day to day processes in the department and identify areas for potential growth and future projects.

• Spearheaded Condo Association accounting refresh efforts utilizing QuickBooks.• Maintained compliance with Association bylaws.• Handled maintenance calls, violations, fines, upkeep, and general inquiries.• Facilitated Association Board meetings and mitigated political turbulence stemming from these events.

• Authored law office processes to ensure efficiency, improvement, and workability within the firm.• Liaised between service providers, vendors, and the business owners to ensure any issues that arose were resolved promptly.• Monitored multiple email inboxes for the business, the attorney, and other office administration, legal operations.• Client services- first line of support in scheduling consults, driving client retention, and creating trust bridges, maintaining professional excellence and client care through turbulent and challenging scenarios, often times with language barriers; learning basic Spanish as applicable to the legal transactions.• Ensured all client files maintained HIPAA compliance standards.• Maintained all case files, both electronic and paper, to ensure security and confidentiality of all sensitive information.• Prepared exhibits, aides to the Court, and files for litigation, prepared voluminous documents for use in response to discovery, and reviewed all documents to ensure extensive knowledge of content.• Handled office technology operations support, troubleshooting, Wi-Fi/ethernet connectivity, O365 configuration, and incident management under critical and time sensitive situations, creating workarounds when necessary to ensure no deadlines were missed and business continuity. • Trained multiple interns, seasonal office assistants, and fostered their baseline industry and process knowledge and preparation for the field.• During COVID-19 peak, assisted Attorney in establishing COVID-19 protocols, ZOOM Conferencing for Hearings, Mediations, Consults and piloting various legal technology innovations and collaboration tools.