Gavin C. Email and Phone Number

Highly skilled and versatile Freelance Creative with expertise in Videography, Photography, and Website Design. Passionate about delivering compelling, story driven, visual content and creating engaging digital experiences. Proven ability to conceptualize, execute, and deliver projects on time and within budget. Committed to exceeding client expectations through creativity and innovation. I deal with clients on a daily basis and act as my own customer service team. I treat all of my clients the same. I empathize, actively listen to their issues, and always take full responsibility for any problems that arise. I am a man of integrity and that shows in how I always live true to my values, my word, and my honesty with my clients.

Managed digital ad operations and campaign optimization.

Hands-on experience in construction and demolition.

Working as a Trolley Agent at Dublin Airport was an engaging experience. My main responsibility was to ensure that trolleys were readily available for passengers throughout the airport. I collected trolleys from various locations, organized them at designated points, and made sure they were in good condition. This role required a lot of walking and physical activity, which kept me on my toes. Interacting with travelers from around the world and providing assistance when needed was a rewarding aspect of the job. It gave me a sense of contributing to a smooth and pleasant airport experience for everyone.

At H&M, my role as a Stockroom Assistant involved managing inventory, unpacking and organizing new merchandise, and keeping the stockroom orderly and efficient. I ensured that items were tagged, labeled, and ready for the sales floor.As a Sales Assistant, I focused on providing excellent customer service. I helped customers with their inquiries, assisted them in finding products, and handled sales transactions at the cash register. Additionally, I contributed to maintaining the store's visual appeal by setting up displays and keeping the sales floor tidy. This experience honed my skills in customer service and retail operations, preparing me for various challenges in a fast-paced environment.

Position Overview:Respond to incoming calls, emails, and other communication channels from AIB business banking clients.Address customer inquiries regarding account balances, transactions, loan information, and other banking services.Provide detailed information on AIB's financial products and services, assisting customers in selecting the right options for their needs.Problem Resolution:Handle and resolve customer complaints and issues in a timely and efficient manner.Escalate complex issues to appropriate departments or senior staff when necessary.Follow up with customers to ensure their concerns have been addressed satisfactorily.Transaction Processing:Maintain accurate and up-to-date customer records in the banking system.Ensure the confidentiality and security of customer information in accordance with data protection regulations.Compliance and Security:Adhere to all regulatory and compliance requirements, including anti-money laundering (AML) and know your customer (KYC) guidelines.Follow internal security protocols to protect customer information and prevent fraud.Team Collaboration:Work closely with team members and other departments to provide seamless customer service.Participate in team meetings, training sessions, and performance reviews to continuously improve service quality.Professional Development:Stay informed about AIB’s products, services, and industry trends.Participate in ongoing training and development programs to enhance skills and knowledge.Qualifications and Skills:Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Proficiency in using banking software and other related technologies.Ability to work in a fast-paced and high-pressure environment.Previous experience in a customer service role, preferably in a financial or banking setting.Knowledge of AIB's products and services is an advantage.