Gavin Armstrong Email & Phone Number

Ashford, Gb

Ashford, England, United Kingdom

Ashford Kent

As Technician roles below, with an expectancy to handle more pressing incidents. Cascade experience \ knowledge, supporting colleagues, creating internal documentation, 1 to 1 mentoring and presenting of internal training sessions. Covering Support Manager where required, provide reports to internal teams, chair Problem Management, always seeking improvements for Service Desk processes and ensuring the team is working efficiently through monitoring of CRM to ensure better SLA results. ITIL Foundation Certified in IT Service Management, working within an ISO certified (20000, 9001 & 27001) environment.

Ashford Kent

2nd line supporting the hardware and software of the Adastra software customer base.Answering telephones on the support desk and logging the support calls.Repair and servicing of workstations & accessories, remote devices (Tablets, Toughbooks, in car solutions, Security tags and more!) and of course server hardware and software.Regularly using & supporting:-Various Microsoft Server applications / solutions; Windows Server 2000 to 2012, SQL Server, Active Directory / Exchange, Hyper-V, Office, Terminal Services, IIS, MS Reporting Services (SSRS).Symantec/Veritas BackupExecCitrix Metaframe, Xenapp Farm management, CSG along with THIN client configurationRemote access solutions: Radmin, VNC, Logmein and Dameware

Ashford Kent

1st point of contact for healthcare & business professionals regarding software & hardware support.Assessment of impact to services.Delegating with team, appointing relevant staff members appropriately.Monitoring remote system alerts (Nimsoft, Nagios & RPM's), software updates, fault diagnosing and user maintenance issues.

Hothfield, Ashford, Kent

Support Worker to people with acquired brain injuries, I was a member of a small team supporting 12 clients with around the clock care.+ Encourage clients to realise their own potential.+ Assisting in many various day to day tasks such as cooking, cleaning, personal hygiene &appointments.+ Keyworker to individual clients.+ Risk - assess, organise & take part in activities & trips.+ Liaise with family / friends, keeping them updated and attend reviews.

Crooksfoot, Ashford, Kent

I returned to Tesco as a 2nd job 2 evenings a week to supplement my income as a Care Worker. This role meant that I would be dealing with all aspects of the store’s photographic services. Developing, processing prints & maintenance of equipment.I was also additionally required to cover both the customer service desk & tobacco kiosk from time to time.

Crooksfoot, Ashford Kent

Within a week of receiving my National Insurance card, I started work for Tesco to earn some extra cash. Beginning as a general customer assistant, I soon became a trusted member of the front end team working as a checkout runner, which required covering both customer services and security breaks \ absences.When I finished College, Tesco was my main role (I also did Karaoke gigs). I later worked in Price Integrity and then moved into a position as Head Photo lab operator whilst undertaking Tesco's internal management training scheme 'Next Steps'