Responsibilities:- Co-lead on the exploration and enablement of Generative AI (GenAI) into Human Capital (HC) strategies, ensuring alignment with Global HC priorities.- Regular engagement with senior Global and territory HC leaders and staff, building collaboration across the network, collating and sharing GenAI use cases in HC.- Managed the Global HC GenAI Innovation Team Project Management Office, overseeing project delivery and building strategic alignment between the Strategy, Technology and Upskilling pillars.- Develop and maintain key stakeholder relationships x-network, providing expert advice on GenAI use cases in HC.Achievements:- Co-authored influential internal whitepapers on GenAI's impact in L&D and HC (almost 900 views), shaping thought leadership on GenAI within the PwC network.- Successfully used GenAI to design a high-level face-to-face (F2F) learning event; recognised as a pioneering example of using GenAI in L&D to save time and accelerate deliverables.- Designed and developed HC leaders' GenAI-focused communications tools- Coordinated and co-facilitated seven global virtual brainstorming events on GenAI applications in HC.- Produced and delivered innovative and engaging GenAI originated content, including a video for a Global HC leaders call and presentations to diverse audiences.- Proposed, designed and launched a high visibility SharePoint site providing comprehensive GenAI knowledge to HC teams globally (3,000+ unique visitors and 14,000+ site visits since November 2023 launch).- Co-designer and co-facilitator for the Global HC GenAI Innovation Group for HC leaders, leading on the strategic direction and identifying knowledge sharing opportunities for this influential stakeholder group

The Badge Consultant role partners with territories across the PwC network who elect to participate in the Network Badge Programme (NBP). - Led the communications strategy for the NBP; fully responsible for all network communications and the strategic design and delivery of regular calls with network leaders - Worked closely with territory L&D teams, who were clients of the service, and other stakeholders through the badge implementation process and badge eligibility criteria, ensuring that quality standards were upheld.- Served as an SMS in the badge frameworks and guidelines within PwC.- Acted as a steward of PwC badge integrity and, indirectly, the PwC brand associated with each badge.- Represented the perspective of a badge earner for purposes of communications, implementation, and change management.- Planned for badge issuance, requiring cross-functional deliverables, rehearsals, and collaboration, inclusive of coordination with comms, reporting, PwC Technology, territory L&D.- Influenced the redesign of the Badge Enablement Implementation Guide to ensure consistency in processes, controls, and procedures.- Managed and resolved risks and issues that impacted badge implementation and issuance, ensuring that business stakeholders were kept informed.- Influenced the adoption strategy to promote uptake, helping territories maximise the return on their investment.- Provided input to the NBP User Group and related governance processes as needed, ensuring they met the needs of the Network.- Worked collaboratively with other NBP Badge consultants and Global L&D staff to ensure all Global L&D services and processes intersected appropriately, and the Network received a seamless user experience.

- Led the Global L&D Digital Fitness Assessment Project Management Office, managing its successful implementation and network-wide operations, including leadership reporting- Regularly interacted and worked with a wide range of people across the network, including many senior leadership roles- Proactively contributed by using best practice working tools and project management methodologies.- Adapted to changing priorities, demonstrating agility and a positive response to evolving needs.- Managed time effectively across various time sensitive critical deliverables.- Expanded professional network beyond the team and territory, building effective x-network relationships on common agendas.- Enhanced understanding of PwC's network operations.- Proactively offered ideas and suggestions to navigate project ambiguities and changing contexts.Specifically for the Digital Fitness learning solution:- Organised and supported meetings for the Digital Fitness Global Steering Committee and core working team.- Developed a content strategy for updating learning content on the Digital Fitness Spark site and app.- Collaborated with Digital SMEs internally and externally for optimal content.- Played a role in team decisions regarding the evolution of the app.- Coordinated with the external vendor for new content uploads in the app.- Analysed app usage data for reporting and future investment decisions.- Established trusted relationships and worked collaboratively with other curators contributing to Vantage.

My role involved working closely with clients to define the learning objectives and utilising internal and external resources to create a technology based (digital) solution, which met UK and global business goals.Wherever appropriate, I actively encouraged clients to take a mobile first approach. I pioneered the use of gomo to develop responsive content which provided access to learning anytime, anywhere.I grew my role by becoming an SME in a variety of digital modalities; such as graphics, audio, video and animation (GoAnimate, 3D, Parallax and GIFs).Key responsibilities:- Consultating with clients; explaining and showcasing different digital content to demonstrate how we could deliver powerful learning within their budget- Quickly understanding the content and created an overview of how a learning solution could run- Created storyboards and scripts then shared these via Google Docs to enable a collaborative review process- Worked through the review comments, challenged where appropriate to keep the learning objectives and project scope in focus though alpha, beta and gold releases- Created visual design ideas for the developers and encouraged their ideas as well- Achieving final sign off for the gold releaseAdditional:- Created micro sites (using Jive Software) to support spaced repetition- Produced international WebEx’s for the US L&D team- Part of the annual L&D event project team: * Supported and delivered the technology elements; innovating the use of Poll Everywhere * Created micro sites using Jive Software to deliver pre-event communications and virtual contentKey soft skills:- GoMo- Elucidat- Audacity- GoAnimate- Jive Software- Cisco WebEx- Google Apps for Work (G Suite)

Created high quality, impactful e-Learning content, using rapid authoring tools, covering topics such as selling skills, overcoming objections, software simulations, health and safety, FCA compliance and consumer finance. Also created digital job support content such as branch manager packs to assist managers in briefing and coaching their teams.Key responsibilities:- Full project management; from initial scoping meetings with stakeholders, working with subject matter experts, creating the storyboard, obtaining sign-off, building content, testing and uploading to the Learning Management System (LMS)- Consistently created content that received high feedback scores from learners, plus commendation from stakeholders and subject matter experts- Paid close attention to user feedback, reviewed data and comments to understand ways to further improve the learning experience- Created and delivered a communications plan to launch the updated e-Learning platform to customer contact centres across the UK and RoIAdditional responsibilities:Managed the L&D Administration and Reporting team. This team was responsible for:- Managing content on the LMS, ensuring the right content was available for selected roles- Running reports that demonstrated the impact of L&D content, presented visually which were easy to use by L&D managers with stakeholders- Resolving issues; from e-learning platform log in's to technical challengesKey soft skills:- Articulate Storyline- Adobe Captivate 5.5 and 8- Administrator for Fuse (Fusion Universal learning platform) - LMS Administrator (JZero Solutions learning management system)

Insurance training manager creating retail sales training content which was compliant with the Financial Services Authority (FSA) regulations. Conducted training needs analysis from management information and created blended learning content for delegates at all levels of the UK business, from new starters to director level.- Increased a key performance indicator in retail by 123% within one quarter – taking an FSA compliance score from 21% to 47% through nationwide training events- Designed all training and testing material, including the re-development of the Retail insurance induction content to create an engaging and confidence building course in order to deliver sales and FSA compliance KPI's- Created long distance learning packs with store collateral, including training guides for branch managers and posters for the back office, to train and embed the FSA compliance requirements for selling insurance as an advised sale- Managed the bi-annual testing of more than 5,000 colleagues for four years in order to meet FSA compliance requirements- Managed and developed a team of six field based trainers. The team delivered a return on investment of over 300% within their first quarter- Developed all the Geek Squad online modules to support the launch of e-Learning in CPWKey soft skills:- Microsoft Office 2010- LMS Administrator (Oracle Learning Management system: Discoverer 10G)

Passed an assessment centre to become a classroom trainer and coach for London, a then new role for Carphone Warehouse. This role involved working closely with Area Sales Managers and I created and delivered:- Structured 1:1 coaching with new and underperforming sales advisers, creating action plans for their future development- A bespoke sales training course for Talk Talk that resulted in increasing sales for the average delegate by 300%- Management training courses for both new and experienced branch managers- Large scale training events for London colleagues by partnering with external suppliers- Consistently high KPI's for the role, receiving excellent feedback from course delegates on content delivery

After passing the Area Sales Manager assessment centre, I accepted an opportunity for a ten month field based secondment in the L&D team. In this influential role I focused on:- Working with Divisional and Area Sales Managers to support and develop their teams- Creating, developing and delivering branch management training courses- Organising a competencies based assessment centre to build an Area Training team- Motivating and developing the team of twelve Area Trainers to deliver results that exceeded expectations- Successfully exceeding a major training KPI of the Retail Training team for the number of training days per colleague

This was a part-time role which was delivered whilst remaining a branch manager. The purpose of the role was to develop the selling skills of existing sales colleagues, which in turn would deliver higher quality sales and a succession plan for future branch managers.My focus was on delivering insurance attachment training interventions that developed sales colleagues skills in introducing insurance and overcoming customer objections.I was recognised as being a trainer that delivered real impact on colleagues and was recommended to apply for a Trainer Assessment centre for a Divisional Trainer role.

I applied for a branch manager role whilst still a sales advisor and was successful in the application. My first store was a newly opened branch and we became quickly recognised within the area for high insurance penetration coupled with sales of high margin mobile phones.After three months my Area Manager offered me the opportunity to run a second store at the same time, which I accepted.This required good time management skills and clear instruction to my team whilst ensuring I had the best colleagues in the right store in order to deliver our sales KPI's.

Specialised in converting customers to high margin mobile contract sales and achieved the highest insurance penetration in four stores.I was given recognition by the Area Manager for my performance in selling and started on my career progression by becoming a key holder for the branch.