Gavin Ecker Email & Phone Number

Fort Collins, Co, Us

Fort Collins

Technical liaison and triage for issues of hundreds of software engineers (feds and contractors), federal IT and their management.Create, troubleshoot and update RHEL VMware images along with OS domain security requirements. Complete RHEL software security certification process including Nessus scans, remediation and repository updates.Troubleshoot software, OS, telephony, and application malfunctions.Assist new users access and familiarity to programs, licenses, systems, peripherals, accounts (domain and system), documentation and VPN access.Manage federal identity certificates, their identify verification via fingerprinting, PIV card and security awareness to safeguard onboarding integrity. Generate and maintain JIRA/Confluence/email documentation for common access and technical incidents of end users, such as VPN, Citrix, best practices of account upkeep, password, license and hardware policies.Follow and uphold numerous and rapidly changing federal guidelines for interagency requests and points of contact.

Network, telephony, server and Windows 7/10 workstation maintenance, troubleshooting, and installation. Microsoft Server 2016+ patching, security implementation, networking, account upkeep, file management, domain services, troubleshooting and remote resources for users. Frequent utilization of Hyper-V, Active Directory, Microsoft System Center Configuration Manager 2012, and VMware 5, 6. Installation and troubleshooting of government-issued tokens and certificates.Remote and live assistance via chat, email and face-to-face utilized for support. Successfully audited for physical and digital security policy and implementation in sensitive area. Training and instruction of end users on multiple software suites (Microsoft, BAE and ESRI), file administration, encryption, Microsoft Hello, Bitlocker, backup solutions and recovery. Occasional support and interaction with many types of scripting (including Powershell), VDI resources, SQL Server 2012, and Commvault. Receiving consistent, explicit positive feedback for my timely responses, organized problem solving and quality prioritization via a ticket system and supervisor reviews.

Generate, review, update, error check, and improve usage of hardcopy maps. Delegation and time sensitive oversight/management also implemented. Frequent and direct technical interaction with client for specification updates, clarification and project prioritization.

Fort Collins, Colorado Area

Provide feedback, progress reports and reviews for employees under my supervision. Monitor and verify timecards, efficiency, quality, and dependability of a handful of employees. Developed and implemented a complete workflow for 3 employees to direct them through client order, specification, QC, corrections and delivery for a GIS product. Delegate and prioritize all tasks associated with above workflow. Received great feedback from superiors and reports alike.

Bachelor’S Degree, Information Technology, 4.0

Bachelor’S Degree, Psychology

Activities and Societies: Psy Chi National Honor Society

Bachelor'S Degree, Psychology, Psy Chi Honor Roll

Bachelor'S Degree, Information Technology

Education record

Activities and Societies: National Vocational Technical Honor Society, Graphic Design, Computer Hardware, Microsoft certification (outdated)