Gavin Hancock Cemap Cerer Email & Phone Number

Leeds, England, United Kingdom

Leeds, United Kingdom

Assessing Equity Release applications, making timely and accurate lending decisions based on policy, framework, and risk appetite for several providers. Training new to role colleagues, and providing on going support.

Halifax, United Kingdom

Assessing mortgage applications on an individual basis, and applying the group and external risk framework, along with current risk appetite.Unblemished 100% quality record on cases checked and none of my challenged decisions were upheld, since I started over three years ago, demonstrating my tenacious attitude and eye for detail. Currently hold a £1m mandate and one of a privileged few to hold this accolade.Due to my positive can do attitude, enthusiasm for the role, and drive to progress my career further, I was selected as a mortgage underwriting team coach/trainer, to coach underwriters across two sites. This involved training new to role colleagues, and also coach colleagues whom had recently lost their lending mandate to re-obtain this a feat that had never previously been accomplished. Excellent knowledge of internal and external influential risk factors and the financial market place, which ensure my decisions, are current and accurate.Continuously identifying ways to work smarter or improve the customer journey, creating and presenting training material based on my observations which have been rolled out to colleagues across the network which made measurable improvements.

Leeds, United Kingdom

Assessing individual client needs and recommending tailored mortgage and protection products to help customers on their journey. Coaching branch colleagues and peers on the products that the bank offer and how to recognise customer needs.Self generating appointments through customer liaison in the branch, and reviewing colleagues diaries for potential opportunities.Regular contact with customer holding their hand through the whole house buying process from mortgage promise, right the way through to completion and beyond, always putting the customer at the heart of everything I do, to provide world class customer service.

Leeds, United Kingdom

Estate agency based mortgage adviser, recommending protection products and mortgages from 1,000's of products from a range of lenders, meeting the customer needs through detailed fact finds, giving professional advice with an uncompromised knowledge of the mortgage and property market and always providing excellent customer service. This also involved self generated appointments through contacting the vendors listed and potential buyers registered with the company.

Leeds, United Kingdom

Recommending mortgage and protection for a variety of customers, whilst also identifying potential cross product opportunities which may also benefit the client.

Leeds

Estate agency based mortgage and protection advisor. Giving advice to a range of clients and recommending the most suitable protection and mortgage from a range of providers.I also achieved an award for being 'untouchable' within my first year, as I was the only adviser to have exceeded my targets in all areas, demonstrating my dedication to the role.

Bradford, United Kingdom And Leeds

Positions held: Mortgage Administration/Complaints Officer/Arrears Counsellor/Relationship Manager/Mortgage AdviserKey responsibilities were being able to assess problems and analyse situations to find root causes, prevent future reoccurrences and provide a mutually beneficial solution for both the customer and business. Understanding the key business objectives and risk modelling to ensure business was both compliant and of good quality. Providing telephone based support to mortgage intermediaries on procedures and technical support, maintain relationships with key accounts, encouraging increased sales, and building critical bonds with new and existing intermediaries.