Gavin Harper Email & Phone Number

Hundon, England, Gb

Cambridge, England, United Kingdom

Leading a team of pre-sales engineers across the UK, Germany and USA. My primary responsibility is to empower the sales organisation by providing technical expertise, strategic insights, and solution-oriented support during the sales process. In addition, I bridge the gap between our product team and customer engagement, ensuring product development are informed throughout the customer life cycle.

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

Responsible for a team of Technical Account Managers who's goal is to ensure customers are achieving the full value from their investment with Jumptech.Sharing best practices and technical guidance to customers based upon a deep understanding of their goals and project objectives.Working with Customer Success to enhance and develop customer engagement and adoption. And, developing KPIs and targets to ensure the best customer experience.

Cambridge, England, United Kingdom

Cambridge, United Kingdom

United Kingdom

Technologist and drone specialist, working in a freelance capacity on web technologies and drone solutions.

United Kingdom

Responsible for technical sales and enablement of Brocade OEM partners within EMEA.Technical lead for Brocade integrations in Hitachi, Fujitsu, NetApp EMEA.

Basildon

Coms is a leading organisation in the provision of end-to-end communication, connectivity and business services.Overall responsibility for the design, maintenance and expansion of Coms' national core Service Provider network and the infrastructure services that run over it.Working with Cisco, Mitel and Avaya to deliver the very best in IP voice systems.

Basildon, Essex

Responsible for the CloudXL infrastructure, product development, customer service desk, and engineering.

Basildon, Essex

Responsible for CloudXL's Infrastructure team, Product Development and customer service desk.

Basildon, Essex

Design and delivery of Data Centre, WAN & LAN solutions

Managed 2 teams of IP engineers, one responsible for the UK MPLS core network and the other for complex global solutionsProject managed the on time delivery and budget of multinational companies WAN rolloutsKey stakeholder in several internal projects to streamline the businessOperational management of suppliersDesigned and documented data networks for several large corporates and multinational companiesMonthly reporting to the Board of Directors on revenue realisation… Show more Managed 2 teams of IP engineers, one responsible for the UK MPLS core network and the other for complex global solutionsProject managed the on time delivery and budget of multinational companies WAN rolloutsKey stakeholder in several internal projects to streamline the businessOperational management of suppliersDesigned and documented data networks for several large corporates and multinational companiesMonthly reporting to the Board of Directors on revenue realisation, network capacity management, and staffingStreamlined inter-departmental process flows and systems to cut down delivery lead-times improving customer service and realising revenue soonerConfigured a wide range of WAN technologies including Ethernet, Frame-relay, ATM, PPP, HDLC, MPLS VPN, CoS, xDSL, ISDN, GRE, IPsec, VRF Show less

Developed a web based tool to be used by a major Telecoms company for the provision of new DSL exchanges

Designed networks for new business and re-engineering of existing networksManaged the RFP process at the account team levelProvided a full range of presentation support including both high and low level product and technology presentationsAnalysed and documented new technologies to customers and account team, relating new technologies to proactive proposal

Designed and implemented an e-commerce platform for a major UK ISP

Managed a team of specialist support engineers that provided 3rd level support to key accountsNegotiated third party support agency contracts and staffing levelsDesigned and ran training sessions with support agenciesDeveloped web based customer and internal departmental systems