Gavin Heath

Gavin Heath Email and Phone Number

Client Manager at Dataquest Heathrow @ Dataquest Group
london, england, united kingdom
Gavin Heath's Location
Mairena del Alcor, Andalusia, Spain, Spain
Gavin Heath's Contact Details

Gavin Heath personal email

n/a
About Gavin Heath

Experienced Client Services Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Service-Level Agreements (SLA), ITIL, KPI Dashboards, Data Platforms and IT Service Management. Strong finance professional graduated from The Nottingham Trent University.

Gavin Heath's Current Company Details
Dataquest Group

Dataquest Group

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Client Manager at Dataquest Heathrow
london, england, united kingdom
Website:
dataquestuk.com
Employees:
70
Gavin Heath Work Experience Details
  • Dataquest Group
    Client Manager
    Dataquest Group Aug 2018 - Present
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  • Complete Office Solutions
    Client Services Manager
    Complete Office Solutions Jan 2016 - Aug 2018
    Aldershot
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  • Taalus Technical Solutions Ltd
    Major Account Controller
    Taalus Technical Solutions Ltd Oct 2010 - Jan 2016
     Managing process for approximately 6000 high priority/ severity incidents per annum for Post Office Estate consisting of 12500 branches. Other clients include Camelot terminals for GTECH UK, Restaurant and Hotel chains for Whitbread group, Shell Forecourts, Chip and Pin machines for Starbucks via NCR and installation of high end TV’s for Marks & Spencer, Sharp and Richer Sounds. Managing various internal suppliers including Service Desk and Field Resource to ensure process is followed to adhere to contractual SLA’s and KPI’s Managing communication with customer Third Party Service Delivery Managers Managing and insuring end user customer satisfaction is achieved Cleansing, exception reporting and root cause analysis to ensure SLA’s are met and to allow service improvement areas to be addressed Attending monthly and annual Service reviews, addressing areas in which service improvement plans can be made. Daily, weekly and monthly SLA, KPI reports for 5 clients
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  • Touch Logistics Ltd
    Senior Field Engineer
    Touch Logistics Ltd Nov 2007 - Sep 2010
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  • Sprit Group
    General Manager
    Sprit Group Nov 2004 - Jun 2005
    General Manager of Restaurant

Gavin Heath Skills

Service Delivery It Service Management Sla Management Incident Management Service Improvement Troubleshooting Root Cause Analysis Account Management Team Management Root Cause Problem Solving Incident Response Kpi Reports Kpi Dashboards Microsoft Excel Itil Team Leadership Outsourcing Business Analysis Project Management Negotiation Contract Negotiation English Business Development Business Strategy Service Management Change Management Customer Service Service Desk Microsoft Office Leadership Operations Management Project Planning Customer Relationship Management

Gavin Heath Education Details

Frequently Asked Questions about Gavin Heath

What company does Gavin Heath work for?

Gavin Heath works for Dataquest Group

What is Gavin Heath's role at the current company?

Gavin Heath's current role is Client Manager at Dataquest Heathrow.

What is Gavin Heath's email address?

Gavin Heath's email address is ga****@****s.co.uk

What schools did Gavin Heath attend?

Gavin Heath attended The Nottingham Trent University, Brooklands College.

What skills is Gavin Heath known for?

Gavin Heath has skills like Service Delivery, It Service Management, Sla, Management, Incident Management, Service Improvement, Troubleshooting, Root Cause Analysis, Account Management, Team Management, Root Cause Problem Solving, Incident Response.

Who are Gavin Heath's colleagues?

Gavin Heath's colleagues are Emma Evans, Mary Gibson, Jason Lee, Peter Fowke, Harsukh Gohil, Kasim Siyamwala, Abubakar Haruna.

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