Gavin Johnson Email & Phone Number

Port Elizabeth, Eastern Cape, South Africa

• Ownership of Incidents and Service Requests, until resolution with continues feedback.• Build Relationship with customers to improve and provide world class support.• Identify and understand business challenges of the Customer and the impact thereof on the device support• Build a working knowledge of Microsoft products• Assist the clientele with any server related issues• Assist with Veeam Backup software and backup related issues• Assist with VMware virtual environment

Port Elizabeth Area, South Africa

Johannesburg Area, South Africa

- Assisting sales team with presales information on the product range- Liaising with clients on product ranges that providing advise there on- Being proficient and knowledgeable on the Fortinet product range that is supplied by the business to their partners- Providing clients with PoC’s on the Fortinet product range

Johannesburg Area, South Africa

Out reach program for disadvantaged children, so that they could experience the sport of rock climbing.

Johannesburg Area, South Africa

Responsibilities: - Adviser to business management and executive committee on IT strategy and spending.- Review of suggested proposals for system implementations to confirm they are suitable for business alignment and providing suitable recommendations.- Implementation of internal IT and companywide procedures to ensure better service delivery.- Managing large projects to facilitate business growth e.g. Business Continuity, Infrastructure upgrade and telecommunications review.- Monitoring of IT infrastructure costs or attempting to reduce them where possible and ensuring stability.- Developing an IT roadmap of recommended changes to improve business and IT delivery.- Liaising with 3rd party service providers to ensure product applicability with efficient cost association and maximising business leverage on IT.- Strategically reviewing IT systems to ensure compliance from a governance and security point of view.- Foresight to inform business of possible problems that could hinder performance or budgeted expenses.- Managing the network, server infrastructure and ancillaries which includes:o HP BLADE and SANo HyperVo HP and Cisco routing and firewall equipmento Microsoft TMGo Windows Server 2008o Exchange 2010o Proprietary trading equipmento Forefront antiviruso 3rd party connections e.g. Bloombergs, Reuters, Inet- Ensuring maximum availability of critical systems through implementation of business continuity practices.- Day to day management of junior engineers ensuring consistent service delivery.- Providing training to junior engineers to ensure knowledge transfer.- Daily operations of the internal IT function e.g. ensuring daily/weekly/monthly checks are completed.- Interviewing and employing new staff when required.

Johannesburg Area, South Africa

Responsibilities:- Arranging events for the chapter members- Keeping members up to date with regards to the chapter happenings- Liaising with the chapter directorship and team members- Providing direction to the chapter growth

Johannesburg Area, South Africa

Responsibilities:- Management of engineers - Assigning calls, following up on outstanding work, ensuring quality control.- Change control procedures, LAN/WAN documentation, User procedural documentation, project documentation.- Advising clients on infrastructure implementations or upgrades to their network.- Installation and configuration of Windows 2000/2003; SBS2003/2008 servers, migrating 2000 domains to 2003. - Implementation of VMWare, Hyper V and Virtual Server 2007.- Installation and configuration of backup procedures and ensuring data recovery.- WAN Administration - Implementing new infrastructure, liaising with 3rd parties.- Exchange Administration - Installation of Exchange 2000/2003/2007, migration of Exchange 2000 to 2003 & 2003 to 2007, Recovery of failed Exchange.- Hardware – Implementation of hardware requirements including server’s, hardware redundancy and upgrades.- Antivirus deployments and management- Daily end user supportBDB Data Bureau (Outsourced by LAN Logix)- As part of the take on there was an audit required of the network which included 37 servers.- Implementation of backup procedures for the Hosted and Onsite servers.- Deploying branch servers to increase functionality and user experience across the WAN.- Installation of a redundant server solution for their payroll system called Unique.- Planning/Implementation/Documentation of the disaster recovery plan.- Management of the environment which included Active Directory 2003, VMWare, Microsoft Exchange and Natural.- There was a strict requirement to adherence to policies and procedures due to the business being involved in payroll and financial transactions.- As part of our daily support for this client we upgraded their antivirus to an updated product which entailed the head office and the two branches.- Assisted with daily ad-hoc server support.

Johannesburg Area, South Africa

Responsibilities:- Upon starting I was assigned the role of branch desktop support engineer which entailed user and desktop support at the branches.- As part of this role I was also responsible for setting up new branch stores that opened up nationally and internationally.- Due to a promotion to remote server engineer my duties shifted onto day to day management of the branch servers which included:o Managing of branch backups through Backup Execo Remote monitoring.o Resolution of any problems on these servers.

Cissp

Nse4; Nse5, It Security

Pc Engineering

Ceh

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