Gavin Kivett Email & Phone Number

Prepare and deliver technical presentations to customers and prospects. Collaborate with sales team to understand customer requirements and provide support. Manage customer relations and identify areas for improvement of customer satisfaction. Prospect for new business. Assist throughout sale-cycle to close new deals.

• Produce, execute and manage deliverables for a Fortune 100 pharmaceutical client• Act as liaison between client services and technical delivery teams for multi-channel engagements• Developed and maintained complex SQL queries to research, analyze, and perform QC of data• Responsible for troubleshooting and reporting on campaign functionality • Perform End-To-End testing using SQL queries to gather and report on campaign deployments• Manage external delivery analysts responsible for updating database

• Directed administration of Defined Benefit Retirement Plan data, which necessitates strict adherence to ERISA government regulations and reporting requirements. • Imported and analyzed large incoming defined benefit data sets under tight deadlines• Worked with clients to implement new plans and to support ongoing administration • Collaborated with clients’ outside consultants (CPAs, TPAs, Actuaries) to troubleshoot and resolve database errors • Developed recommendations to improve data quality• Responsible for communicating findings to management team• Performed data updates for Defined Benefit pension calculations

Watertown, Ma

• Managed data access projects from specification through delivery for mid to high complexity clients• Scoped projects based on thorough understanding of clients’ needs and communicated plan to software developers for execution• Collaborated with client or third party vendors to implement report delivery interfaces• Trained clients to effectively and optimally use athenanet reporting tools• Coordinated with Account Management, Sales and Operations as report subject matter expert• Liaised between senior executives and software developers for time-sensitive high-touch client projects• Responsible for data integrity of all projects through use of SugarCRM• Effectively integrated advanced SQL coursework throughout on-boarding process with existing project workload

Merrimack, Nh

 Managed disability retirement process for Fidelity’s largest defined benefit client Led daily call with client to identify data issues and communicate plan for resolution Ensured integrity of participant database by fielding data inquiries, resolving issues and creating literature Supervised onboarding and training of new associates and provided coaching on work stream intricacies Facilitated retirement rehire process for highly complex defined benefit client case by resolving process inefficiencies and reporting on system functionality Recognized by Fidelity for prompt client service and exemplary internal support of Client Services Recognized by co-workers for efficiency and effectiveness of weekly client call and strong execution of special departmental projects Excelled on defined benefit calculation team for AT&T account Recognized by Fidelity for work ethic and success in reducing participant inquiries and calculation requests to a sustainable level Oversaw training of new associates and provided on-the-job coaching Maintained user procedure documentation for Operations and Client Services and supported all teams across defined benefit division Nominated for Process Improvement Award for implementing system update that reduced manual data entry burden and costs and improved data accuracy

Bachelor Of Arts (B.A.)

Activities and Societies: Crew

Education record