Gavin Kung Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Managed and led a team of 25 across multiple dining and function outlets at one of Melbourne’s oldest private ClubsKey responsibilities• Supervising the day to day operation of multiple functions and outlets • Rostering and management of Departmental labour costs• Set-up and operation of Audio/Visual requirements for Club functions including computers, audio mixing desk, microphones and video projectors• Programming, updating and troubleshooting Micropower POS and training staff in use• Monitoring and updating online Club Maintenance Log • Recruitment, development and training of new and existing staff• Monthly stocktake of all beverage stock• Budgeting and purchasing for Food & Beverage departmentAchievements• Helped introduce Deputy, an online rostering and timesheet system. It led to a large saving in payroll due to better utilisation of staff and more accurate tracking of hours.• Took over recruitment and training of new staff from Human Resources. By doing so, I was able to recruit and develop staff more suited to the roles required• Developed cross-training system to up-skill existing staff. Enable more flexibility with rostering and helped foster better working relationships between different departments

Melbourne Airport

• Supervised the Bar, Restaurant & In Room Dining Outlets at the largest & busiest hotel at Melbourne AirportKey responsibilities• Supervising the day to day operation of three different dining outlets and a private dining room• Rostering and management of Departmental labour costs• Programming, updating & troubleshooting MICROS POS and training staff in use• Generation of purchase orders and stocktake using SAP• Complaint handling & service recovery both in person and via e-mailAchievements• Developed and implemented a new SOP program to improve service standards. Led to better team performance as all staff were consistent in their service approach, both new and existing.• Managed the Food & Beverage department for an 8 month period when the hotel did not have a Food & Beverage Operations Manager. Took on additional duties outside my role and thrived on the experience. Hotel did not have to rush the search for a replacement as operations ran smoothly.

Melbourne Airport, Victoria, Australia

• Supervised the Bar, Restaurant & In Room Dining Outlets at the largest & busiest hotel at Melbourne AirportKey responsibilities• Supervising the day to day operation of three different dining outlets and a private dining room• Rostering and management of Departmental labour costs• Programming, updating & troubleshooting MICROS POS and training staff in use• Generation of purchase orders and stocktake using SAP• Complaint handling & service recovery both in person and via e-mailAchievements• Overhauled the setup of the MICROS POS, streamlined and standardised the service screens in the outlets to improve staff accuracy and consistency. Improved the way menus and recipes were entered into the database, making regular seasonal menu changes a much quicker and streamlined process.

Bachelor Of Science (Bsc), Microbiology And Immunology, Honours

Activities and Societies: Mens Basketball

Vce

Activities and Societies: Mens Basketball, Mens Soccer, Charity Committee