Gavin Mcmaster Email & Phone Number

•Provided leadership, direction, and oversight to 4 team leads with 60 FTE in a KYC refresh program ensuring development, management, and delivery of objectives for this engagement.•Managed daily KYC operations, through MI assessment/reporting, production efficiency reviews and root cause analysis for quality improvements in line with policy.•Instigated a positive team culture to encourage engagement and accountability, meaning goals were accomplished in line with service level agreements.•Collated and discussed daily MI reports with senior management /key stakeholders driving delivery of targets against the timescales dictated by the refresh program. Acted as key point for contact for further enquiries.•Managed and assessed impact of policy change and looked to instigate continuous improvement whilst maintaining effective governance.•Created efficiencies through data analysis and management of case flow strategy to achieve an optimum operating model.•Established performance management measures for expected activity, behavior, and best practices within the project.

•Leading KYC analysts for a re- remediation end to end project assessing business and corporate high-risk entities through standard and targeted due diligence•Approach and organise Team WIP with value driven efficiency ensuring optimum performance by managing analysts to take meaningful actions towards progressing case reviews against completion targets.•Flexibility and adaptability to varying scope of Team workload incorporating policy updates.•Drive “Right First Time” performance to add value to project goals and provide continual feedback to support, maintain, and improve quality standards within the Team.•Encouraging performance through detailed analysis of MI, establishing route cause of quality trends/errors through effective coaching tools.•Interpreting AML policy and KYC client operational procedures ensuring correct treatment strategy adopted by analysts.•Contribute effectively to daily engagement with senior management and other key stakeholders.•Ensure all internal monitoring reports /MI and metrics are disseminated and applied in timely manner.

Glasgow, United Kingdom

Spearheaded a work from home PPI project within a 4-week period bysuccessfully transitioning and setting up 2 Teams of 32 individuals acrossvarious workstreams. Managed a team of 16 individuals and planned allocation of tasks todeliver the company’s operational standard. Promoted a cultural change where team would brainstorm issues relatedto testing WFH project and come up with innovative solutions Operational Management -Managed a team of 100+ FTEs. Analysed department needs to automate processes, implement internaland external reporting structures, and develop key themes for discussionat team and department level. Leveraged the Performance Management Framework to spot triggerpoints and early trends to design the necessary course of action forindividual and Team development. Adopted GROW Model coaching to identify and agree corrective actionson quality, production, and behavioural performance.Built a strong sense of purpose whilst developing and maintaining strongworking relationships with QC Team Leaders, Operational TLs, OpsMangers and Process Specialist Team, creating partnerships that yield successful, predictable results and credibility. Managed performance review system, setting development plans andensuring necessary training needs are met.

Various In Uk

Quality assessment/review of Investments products including GGB, WPBonds, OEIC, UT, Stocks & Shares ISA//Endowments/PPI, Car and Home Insurance Responsible for managing the Group’s risk appetite and establishing andoperating controls to assess and manage the risks. Providing reassuranceto the businesses whilst being complaint with laws and regulations. Conducted thematic reviews on areas of concern and provided feedbackto the business on the appropriate governance structures necessary withinthe business area to successfully manage and complete risk, process,control, observation, issue and plan management responsibilities.

Various Uk

 Quality assessment and review of investment products/endowments for Santander/NFU/Bank of Scotland. Ensured all accounts, transactions and activities are in compliance byperforming holistic KYC review

Glasgow, United Kingdom

Msc, Criminology

Completed in depth research, investigation and presentations on financial crime analysis and AML practices

Master Of Arts - Ma, Politics, 2:1