Gavin Rabie Email & Phone Number

Hope Island, QLD, AU

Brisbane, Queensland, Australia

• Lead MOQdigital’s Managed Services department of Network and Comms, Platforms and Cloud, Service Desk, Field Services and Transitions.Mentor the Colombo Managed Services teams (Systems Assurance, Security, Service.
• Client changing its business mandate from leaving to signing an uplifted service agreement.
• Clients shifting from poor customer rating to over 95% satisfactionChanging the service focus from time efficiency to outcomes based the service improvements lifted:
• Customer satisfaction rating rose to 97% happiness score from 7855 responses for the calendar year 2021
• Open ticket reduced from 2500+ to under 900
• Breach ticket reduced from 30%+ to around 2%

125 Kirkland Avenue, Cooparoo, Brisbane

• Leveraging my extensive knowledge in the Audio Visual industry 1ICT was enabled to identify and developed an Ai Real-Time Image recognition engine that can interpret real-time image feeds and identify individual or.
• Enterprise use cases include safety monitoring, customer behaviour monitoring, social distancing validation, security access, hazard detection, work place health and safety monitoring, inventory control, time and.
• Educational uses include – Time and attendance, child incident identification, security or danger identification and alerting, child behaviour monitoring (e.g. identifying social interaction issues)
• Facial recognition module – enables building access, time and attendance input, security validation of secure areas.
• Single source of video capture can be used for standard CCTV security footage capture and for the image and situational recognition features. Some Key Highlights:
• Expanded our foot print in both existing and new accounts for software development and infrastructure services

Brisbane, Australia

• Designed and developed a service standard in alignment with the wider business needs that gave the team greater clarity, accountability, empowerment and visibility in their ability to deliver to clients. The Service.
• As a result of the high level of service, the Field Service Department gained five referenceable clients across a multitude of disciplines within a year, ranging from: Age Care, City Council, Mining, Retail and QSR.
• Created a new customer contract, Managed Field Service which provides field support for a set monthly fee that has clearly defined KPI’s to help improve service delivery. This style of contract allows the client to.
• Implemented a Service Improvement Program for the service team, resulting in the team meeting and in most occasions exceeding client’s expectations.
• In support of the Service Improvement Plan established a “help culture” to remove the blame / finger pointing attitude, which built a better and more responsive culture.
• Identified and removed underperforming staff with skills or attitude deficits affecting the team’s morale.

Auckland, New Zealand

• With the shift away from the old traditional service support contract and having to support five different business units, it was important that a new and more relevant support contract was developed. Working closely.
• Managed five key departments; Audio Visual, Unified Communications, Information Technology, Managed Document and later to support the major Audio Visual projects and the introduction of Project Management Office.
• Managed the key projects such as ANZ Bank’s national Audio Visual upgrade project, Auckland phase NZD $4M, Wellington phase NZD $2.5M and Telecom (now Spark) new building Audio Visual deployment, Auckland phase NZD.
• Reporting to the CEO and delivering to the business plan which resulted in the National Service Manager role been 2IC to the CEO.
• Regularly supported sales as a consultant in a pre-sales role to meet clients and performing needs analysis, designing solutions, planning projects, directing / managing and implementing said projects within a defined.
• Development, maintenance and management of the company’s operational internal infrastructure from virtual servers, VoIP, integrated Audio Visual Video conferencing, for 160 staff countrywide.

• Financial budgeting and reporting to MD
• Staff leadership, management and recruitment
• Strategic and future planning,
• Network management and service level agreements
• Strategic business planning and forecasting

• Responsible for budgeting
• Staff recruitment and management
• New equipment acquisitions
• Strategic and future planning
• Disaster recovery and Business continuity
• Network management and service level agreements

DORMAC Shipping - IT Technical Manager - Jan 2001 – Oct 2002UCTX ISP - Assistant IT Technical Manager - Jul 2000 – Dec 2000Guy’s Drug Research Unit Ltd (London) - 2nd & 3rd line support - Jul 2000 – Nov 2000Virgin Net (London) ISP - 2nd & 3rd line support - May 2000 – Jul 2000Johnson Controls Automotive (UK) Ltd (London) - 2nd & 3rd line support - Nov 1999.