Gavin Smith Email & Phone Number

Melbourne, Victoria, Australia

2cortex is an not for profit company engaged in research and development in emerging technology with a focus on the ethical use of data and respect for privacy and consent.The 2cortex framework is a petabyte scale multi-modal data architecture that utilizes fine grained observability automated through models that adhere to privacy, consent, copyright and licensing terms for use of online data and provide traceable lineage to source training data.The program is currently working on the initial open source release scheduled for Q4 2024.

Architect and Engineering Lead for Voice AI/ML Data Lake-house solution. Migrating Conversation Insights product (https://www.247.ai/products/conversation-insights ) following the acquisition of the product from CR-X and from, its previous home on AWS to 247 Engagement Cloud on GCP. From Acquisition to Migration to Enterprise Integration to Go To Market.-> Integrations with Twilio, Kafka and Okta to align with 247 Engagement Cloud on GCP.-> Translation of AWS cloud native services to GCP. -> Addition of Automatic Speech Recognition service in house with Deepgram on Nvidia containers. -> Migration of Cloudformation to Terraform and Jenkins to salt. -> Upgrade to latest OAuth2.1 security patterns including pxce dynamic key exchange.-> PCI-DSS, Socs2, ISO standards certification-> CIS security hardening SAST + DAST scanningThis was a wide ranging engineering challenge across many disciplines.

Melbourne, Victoria, Australia

CR-X are a Australian start-up that provide big data analytics solutions for omni channel contact centre operations covering voice, chat, email and social interactions and with the benefit of speech recognition and machine learning language models to turn customer conversations into actionable insights. I worked within a small team across architecture, hands on development and product strategy to customer first line support. We faced specific challenges in scale with hundreds of terabytes of customer data which exceeded the capacity of market tools such as Qlik and Tableau and Power BI.-> Scaled capacity from hundreds of gigabytes to hundreds of terabytes -> Improved performance on requests from tens of seconds to milliseconds. -> Rolled out across 6 enterprise clients in 8 weeks using advanced code generation capabilities-> Reduced operational cost by 56% using IAAS and open source removing third party licensing costs.

Melbourne

Telstra IOT Networks provides the foundation for emerging technologies and capabilities from low power wide band networks such as NB-IOT and LTE-M networks to integrations with the latest cloud platform services across diverse use cases covering everything from connected cars to utilities smart metering and sensors to automation of drones for asset inspections, agriculture or surf lifesaving. My role as Enterprise Architect IOT was to look at the long-term strategy and establish a suite of capabilities and a set of core microservices for IOT use cases to enable Telstra customers to accelerate their use cases into production ready services.-> RFI/ RFP vendor engagement and technical guidance and oversight to selection board-> Multiple proof of concept builds and technology trials for customers with CTO Guerra Innovation Labs-> Wrote technical blueprints for 5 year IOT Strategy in collaboration with CTO team -> Successfully presented strategy and roadmap to Board and Shareholders.-> Integration of product acquisitions and go to market readiness for MTData Acquisition-> Technical oversight for IOT networks NBIOT and CAT5 and eSIM network rollouts

Melbourne, Victoria, Australia

Ventia specialise in the long-term operation, maintenance, and management of critical public and private assets and infrastructure. My role at Ventia was to establish core capabilities to provide predictive modelling for preventative actions in asset management (finding issues before they occur and cause service disruptions for clients) and to build the foundations for service automation, API orchestration and observability across the business. -> Complete Technology platform uplift with no disruption to ongoing service delivery and capabilities.-> From on premises legacy platforms IBM Maximo and JD Edwards to cloud native solutions.-> Enhanced spatial models migrating from ESRI to GeoJson in Service Now and google Maps-> Used Predictive modelling to shift to preventative maintenance reducing operational costs by 36%

Melbourne, Victoria, Australia

Dialog Information Technology (now part of NCS Australia) is one of Australia's leading technology services organizations with a diverse client base across telecommunications, government, infrastructure and asset management and more. My role would vary by project from solution architecture to development lead from working with established solutions to pre-sales and RFI / RFP proposals. Some notable achievement include:-> Architect and Development Lead - Telstra Network Automation - Blackhawk and Huey Solutions – site, network and service monitoring – an award winning multi-dimensional operational monitoring solution for network and service availability which went viral across the whole of enterprise to eventually support all Telstra's diverse range of networks and services.-> AWS Architect for Fire Ready - Mobile Incident Warning system – an award-winning early example of utilizing AWS elastic services to provide rapid burst geospatial aware critical warnings to mobile users for fire incidents and critical hazards.-> Data and Security Architect for GEO Prison Systems – Providing robust and government standards compliant security framework for a prisoner rehabilitation solution to run across Fulham and Ravenhall facilities.-> Land Victoria (Victoria Government) – Spatial Performance Expert – Expert Troubleshooting to address performance issues in spatial queries – made 14 alterations to database and web tile cache configuration and improved performance of requests by 165% removing the need for a proposed infrastructure upgrade