Gavin Taylor Email & Phone Number

North Lanarkshire

North Lanarkshire

Cumbernauld, North Lanarkshire, United Kingdom

East And Central Scotland

• Investigated and documented financial crime.• Built a team of 3 Area Risk Managers covering East and Central Scotland supporting and coaching.• Delivered presentations to new staff and self- employed Agents.• Worked with external agencies including Police authorities and Procurator Fiscal.

Scotland And North East England

• Investigated and documented financial crime.• Provided information regarding legislative and Company Policy changes.• Managed a team of 9 Area Risk Managers supporting and coaching through effective performance management.• Built relationships with Field Managers in division covering Scotland and North East England.• Worked with external agencies including Police Authorities, Procurator Fiscal and Private Prosecution Lawyers.• Provided deterrent throughout the company to minimise fraud.• Gave regular presentations to Field Managers and self-employed Agents.

Scotland

• Carried out customer visitation to audit accounts, verified identity and ensured that all company procedures had been followed.• Investigated customer complaints and allegations of fraudulent activity.• Interviewed staff and self-employed Agents to gather information and to verify allegations made by customers.• Supplied compliance Management Information (M.I.) and gave support and guidance where needed.• Conducted and delivered presentations and meetings with members of staff and self- employed Agents.

• Interviewed staff and self-employed Agents to gather information and to verify allegations made by customers.• Supplied compliance Management Information (M.I.) and gave support and guidance where needed.• Conducted and delivered presentations and meetings with members of staff and self- employed Agents.

• Managed 6 Development Managers and 60 self-employed Agents to achieve company objectives.• Carried out regular meeting to outline changes in policy and procedures.• Liaised with Senior Managers to discuss targeted objectives and compliance with regulatory and company policy.• Recruited staff and self-employed Agents.

• Supervised and developed 10 -14 self- employed Agents.• Maintained sales, collections and customer growth.• Recruited and trained self-employed Agents ensuring full team cover.• Controlled credit and arrears within group of agents.