Gavin West Email & Phone Number

Staveley, England, United Kingdom

Staveley, England, United Kingdom

Windermere, England, United Kingdom

Worked as part of the marketing team at Lakeland, responsible for the administration, planning and communication of the myLakeland loyalty club partnerships and customer events. Designed and implemented a new annual calendar of myLakeland events. This included securing board sign off for launching the first ever virtual events, with celebrity hosts including Nancy Birtwhistle and Chris Bavin. Responsible for the digital marketing of both the events calendar and myLakeland partnerships, this included email, social media and website execution. Demonstrated excellent organisational and administrative skills to coordinate across the marketing team, ensuring the necessary paperwork and communications were in place for partners, events and charities. The role required a keen eye for detail, administration of databases, diary management, planning and organising of meetings, with supporting agendas and minutes - as well as operating with the highest level of confidentiality whilst handling customer data.Excellent Microsoft Word, Excel and PowerPoint skills were regularly used.

Lake District

- Customer facing role ensuring all visitors had a great experience visiting one of the National Trust’s busiest properties. - Dealt with a wide range of customer enquiries, from questions relating to the heritage of the property and the wider National Trust, to customer complaints that required both a professional and empathetic response.- Worked across two busy locations, with duties covering reception, retail shops and a ticket office. Duties included; customer service, administration, retail reporting and cash handling.- Demonstrated excellent communication skills whilst working as part of a larger team to help to ensure the smooth running of the customers experience.- Responsibility for hosting educational tours for the general public as well as schools and colleagues.- Assisted with the planning, organising and implementation of bespoke events to increase customer engagement with families and children.

Guildford, England, United Kingdom

Summary- Responsible for planning, organising and running the annual calendar of 100+ events for Allianz UK.- Events ranged from large conferences with over 500 delegates to intimate and bespoke hospitality.- A diverse customer facing role, dealing with both senior internal customers and the general public.Events Calendar- Liaised across the business to plan the calendar of events, as well as the supporting administration, building strong relationships and influencing stakeholders.- Worked with suppliers to design and source the components for each event including; gifts and merchandise, venues, catering, staff, invites and entertainment.Administration- Personally ran events for up to 500 attendees, dealing with detailed planning and administration covering budgets, health and safety assessments, complex timetables and feedback reporting.- Worked to tight deadlines and under pressure to meet customer expectations, often dealing with multiple tasks and unexpected situations.- Actively gained feedback from customers and incorporated this feedback to improve future events.Team working- Regularly worked as part of a larger events team, all working together and coordinating activities to ensure an event was a success.- A good team player used to adapting to differing situations to meet the needs of the customer.Budgets- Planned and managed the events budget; ensuring that each event came within the allocated budget.- Experienced at cash handling and dealing with customer transactions whilst at events.

London, England, United Kingdom

Summary- Coordinated the UK marketing and communications team, supporting the business to identify, attract and retain profitable clients.- Responsible for: internal and external communications, corporate events, budgeting, planning, as well as the day to day admin of the department.Internal and External Communications- Managed the timely delivery of all promotional assets e.g. brochures, business tenders and presentations- Owned the UK marketing implementation of SaleForce.com, (an online customer relationship management system), enabling the quantification of marketing ROI.Corporate Hospitality - Responsible for the implementation of the UK corporate hospitality calendar of 25 events.- Liaised with key business partners to ensure the optimum impact from each event. This included product launches as well as the corporate hospitality calendar.Planning and administration - Accountable for the UK marketing budget and the planning of activity to remain within budget.- Created business plans with colleagues to highlight areas of growth potential and subsequently produce marketing plans to support these opportunities.- Responsibility for the administration of the department and creating presentations and pitches for new business meetings.