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Gavin Boone is listed as BPO Delivery Manager • Global Call Center Operations based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Gavin Boone.
Gavin Boone previously worked as Senior Delivery Manager at Conduent and Vice President | Division Manager - Retail Banking at Jpmorgan Chase & Co.. Gavin Boone studied at Prairie View A&M University.
Developmental leader with experience creating multi-functioning and high-performance teams in Auto Insurance, Auto Financing, Collections and Retail Banking customer service call centers through telephony, email, chat, and messaging platforms. Strong analytic skills, coupled with the ability to create and facilitate effective presentations to all levels of management. Delivers exceptional employee experiences through behavioral coaching, designed to increase employee self-awareness skills and high-performing teams. Recognized as a collaborator, creative thinker and have the ability for developing high performance leaders and teams. Advanced user in Excel, Word, SharePoint, PowerPoint, Teams, Tableau, Access, InfoPath, Mural, and Miro.
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Dallas, Texas, United States
Global Call Center leader servicing Auto Collections, Retail, Online, and Mobile Banking, supporting SaaS clients.- Successfully lead multiple revenue generating, remote Customer Service and Collections contact center BPO units, for multiple banking and lending institutions, of which two are top ten auto finance companies, in Montego Bay, Jamaica and.
Arlington, Texas, United States
Managed call center services for consumer and business customers and operations, in a rapidly evolving 24/7 environment, including P&L budgets/financials, talent management, training, organizational development, quality control, resource planning, and customer engagement while developing teams, conducting data analysis/reporting, and formulating strategic.
Dallas, Texas, United States
- Manage, coach and mentor 4 – 8 Team Leaders, their 16 – 18 Customer Service Specialists in addition to Coaches and Project Specialists.- Hired, Managed, and Retained a Qualified, Motivated, and Diverse Staff of 200+, including Team Leaders and Specialists, responsible for servicing auto finance customers through online, email and through inbound/outbound.
Irving, TX
Inbound/Outbound Call Center servicing first notice of loss for auto and homeowner policies.- Facilitate new hire interviews, training, and management post training before delivering to production teams.- Team Leader managing 18 – 24 new hire Customer Service Representatives post training.- Manage day-to-day operations for inbound call activities to meet.
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Gavin Boone is listed as BPO Delivery Manager • Global Call Center Operations.
Gavin Boone is based in Dallas-Fort Worth Metroplex, United States, United States.
Gavin Boone has worked for Conduent, Jpmorgan Chase & Co., and Allstate.
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Gavin Boone studied at Prairie View A&M University.
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