Gavin Duffy Email & Phone Number

Southlake, Texas, Us

Head of Solution Delivery, Strategic Customer Programs and Professional Services for Sabre Travel Solutions. This leadership role is responsible for 370 employees, supporting 225 Airline IT customers in 50 countries. Primary goals are to retain customers by increasing customer engagement, to expand Sabre footprint while delivering revenue, growth in market share and margin. Key responsibilities include end-to-end implementation of Sabre's solutions across airlines, deliver high-end professional & consulting services while managing the P&L.

Southlake, Texas, Us

Manages large strategic programs, building effective teams, and setting strategic direction related to customer deliveries. Builds the primary executive relationships with our key customers to manage the day to day customer interactions. Enables success by providing high value, strategic, and complex customers with focused executive level engagement and program governance. Leads and manages a matrixed-organization of software delivery teams for Sabre customers with multiple, concurrent projects. Ensures that customers’ needs, issues and deadlines are aligned with the Program's timelines. Leverages in-depth understanding of the suite of software offerings, broad understanding of customer airline business issues, to ensure that delivery standards are met and solutions are effectively implemented and utilized. Specifically, interact across all levels of the customer and Sabre leadership team to drive thorough customer plans, as well as lead the partnership of Sabre and our customers through the delivery life-cycle successfully through the customer adoption phase. Manages contractual requirements and customer expectations is critical to ensure that Sabre and the customer are continually aligned in order to prevent delayed or unsuccessful implementations. Three key areas of focus include:• Prevent scope creep• Drive consistency• Provide “damage control”

Southlake, Texas, Us

Designs, implements and directs the delivery of high value contracted business deals. Manages very large international, multi-site deliveries and highly complex, high risk deliveries. Directs delivery teams, develops and maintains relationships with customer base. Ensures all projects are moving forward and that all components for successful delivery are in place. Directs the coordination of resources and project plans; resolves issues with regards to delays in project delivery and resource constraints. Advises senior/executive management of project and client status. Facilitates program level issues and change management resolution.

Southlake, Texas, Us

Establish and maintain relationships with industry thought leaders in order to successfully establish a vision and strategy for SabreSonic Web. Develops, directs and executes against a defined solution strategy, including the multi-year roadmap based on this product strategy. End to end accountability for the product, from inception to deployment to performance over lifespan, including determination of performance and profitability. Develops a marketing plan and ensures products and services get launched, marketed and adopted effectively to a targeted customer base. Accountable for working/collaborating with other marketing resources ensuring essential marketing assets are developed. Primary contact with sales and account management in support of sales activities.

Southlake, Texas, Us

Responsible for the solution definition for the SabreSonic Web, capabilities based upon the strategy and business needs. Provides direction to and ensures development meets market requirements; manages product release schedule and prioritizes opportunities. Manages the annual investment plan (including capitalized investment, maintenance, etc.). Acts as the subject matter expert to customers and developers on multiple projects. Job functions include managing delivery and resource capacity, writing business requirements, epic stories and user stories and understanding solution alternatives. Making sure that development and delivery plans are created and updated. Responsible for managing product/projects/programs involving cross-functional teams. Monitors and tracks product adoption and performance. Interfaces with internal and external customers to validate requirements, delivery / customer care to ensure understanding of product enhancements, and development to ensure technical solution meets business objectives and is the initial point of contact for teams requesting modifications or new features to existing systems. Provides guidance in developing functionality that matches current system features.

Southlake, Texas, Us

Accountable for making decisions impacting business value. Ensure that the right things get built. Providing the vision that drives the product. Ensuring the team understands the vision/customer needs by describing the requirements clearly and succinctly, at just the right time, and in just the right level of detail.Continuously steering the project by making numerous decisions around scope and priority. Ensuring the team has good user stories and acceptance criteria just in time that drive product development.Reviewing the delivered features and providing feature feedback to the team in a timely manner.Being an integrated part of the team (no separation of developers, testers and customers).

Southlake, Texas, Us

Reporting to the Senior VP for Global Sales and Account Management and responsible for consultative selling of Sabre’s Enterprise solutions. Developing new business opportunities with responsibility for sales, marketing, account management, product development, project delivery and executive engagements.

Southlake, Texas, Us

Responsible for Product and Software Sales across the EMEA region for a US Head Quartered Multi-National with 9,000 worldwide employees. Charged with helping to expand Sabre's presence in the region with the provision of consulting, technology solutions and services to the airline industry.

GoHop.ie (Atlas Travel) is the leading Irish independent online leisure and corporate travel agency.• Directed all aspects of eCommerce and Channel Management SaaS product including feature prioritization, road map, market requirements, win/loss analysis, etc.• Conducted market research, met with customers and prospects, to prioritize product features.• Responsible for corporate travel management revenue generation, customer satisfaction and executing on company initiatives within a defined corporate customer base.• Managed a team of seven direct staff.• Development, co-ordination and implementation of business plans in order to achieve market penetration and business objectives.• Played proactive role in ensuring that resources from other teams were engaged appropriately and effectively with customers in order to drive strategic wins. • Drove sales pipeline and accurate forecasting process for opportunity measurement. • Planned and implemented press releases, PR and email marketing.• Analytics-based decisions to support new policies including: pricing, re-platform recommendation, email marketing tool changes, etc.• Developed monthly scorecard reports and designed dashboards for key stakeholders.• Provided insights and recommendation on content effectiveness, customer usage patterns and site optimization strategies.

Dublin, Ie

Direct selling role looking after the UK market where my responsibilities were:• Direct Selling to Board, Owner, Chief Executive and Managing Director level.• Business development, Client relationship building and Sales & Marketing.• Developing and implementing marketing presentations.• Business planning and organization of target markets. • Preparing reports and exhibition organization.• Extensive travelling to meet clients.Offer Sales support to remote Sales offices in Frankfurt and Amsterdam

Dublin, Ie

Worked in numerous front-line airline roles including; Reservations, Check-in, Operations, Training, VIP handling and Head Office. Supervised and managed 30+ staff.

Certificate In Business Studies Specialising In Customer Service

International Spin Selling

Diploma In Industrial Relations And Management

Education record