Gavin Duffy Email & Phone Number

Southlake, Texas, US

Head of Solution Delivery, Strategic Customer Programs and Professional Services for Sabre Travel Solutions. This leadership role is responsible for 370 employees, supporting 225 Airline IT customers in 50 countries. Primary goals are to retain customers by increasing customer engagement, to expand Sabre footprint while delivering revenue, growth in market.

Southlake, Texas, US

• Manages large strategic programs, building effective teams, and setting strategic direction related to customer deliveries. Builds the primary executive relationships with our key customers to manage the day to day.
• Prevent scope creep
• Drive consistency
• Provide “damage control”

Southlake, Texas, US

Designs, implements and directs the delivery of high value contracted business deals. Manages very large international, multi-site deliveries and highly complex, high risk deliveries. Directs delivery teams, develops and maintains relationships with customer base. Ensures all projects are moving forward and that all components for successful delivery are.

Southlake, Texas, US

Establish and maintain relationships with industry thought leaders in order to successfully establish a vision and strategy for SabreSonic Web. Develops, directs and executes against a defined solution strategy, including the multi-year roadmap based on this product strategy. End to end accountability for the product, from inception to deployment to.

Southlake, Texas, US

Responsible for the solution definition for the SabreSonic Web, capabilities based upon the strategy and business needs. Provides direction to and ensures development meets market requirements; manages product release schedule and prioritizes opportunities. Manages the annual investment plan (including capitalized investment, maintenance, etc.). Acts as.

Southlake, Texas, US

Accountable for making decisions impacting business value. Ensure that the right things get built. Providing the vision that drives the product. Ensuring the team understands the vision/customer needs by describing the requirements clearly and succinctly, at just the right time, and in just the right level of detail.Continuously steering the project by.

Southlake, Texas, US

Reporting to the Senior VP for Global Sales and Account Management and responsible for consultative selling of Sabre’s Enterprise solutions. Developing new business opportunities with responsibility for sales, marketing, account management, product development, project delivery and executive engagements.

Southlake, Texas, US

Responsible for Product and Software Sales across the EMEA region for a US Head Quartered Multi-National with 9,000 worldwide employees. Charged with helping to expand Sabre's presence in the region with the provision of consulting, technology solutions and services to the airline industry.

• GoHop.ie (Atlas Travel) is the leading Irish independent online leisure and corporate travel agency.
• Directed all aspects of eCommerce and Channel Management SaaS product including feature prioritization, road map, market requirements, win/loss analysis, etc.
• Conducted market research, met with customers and prospects, to prioritize product features.
• Responsible for corporate travel management revenue generation, customer satisfaction and executing on company initiatives within a defined corporate customer base.
• Managed a team of seven direct staff.
• Development, co-ordination and implementation of business plans in order to achieve market penetration and business objectives.

Dublin, IE

• Direct selling role looking after the UK market where my responsibilities were:
• Direct Selling to Board, Owner, Chief Executive and Managing Director level.
• Business development, Client relationship building and Sales & Marketing.
• Developing and implementing marketing presentations.
• Business planning and organization of target markets.
• Preparing reports and exhibition organization.

Dublin, IE

Worked in numerous front-line airline roles including; Reservations, Check-in, Operations, Training, VIP handling and Head Office. Supervised and managed 30+ staff.

Certificate In Business Studies Specialising In Customer Service

International Spin Selling

Diploma In Industrial Relations And Management

Education record