Gavin Etheridge

Gavin Etheridge Email and Phone Number

Product Owner at Fasthosts Internet Ltd
Gavin Etheridge's Location
Gloucester, England, United Kingdom, United Kingdom
Gavin Etheridge's Contact Details

Gavin Etheridge work email

Gavin Etheridge personal email

n/a

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About Gavin Etheridge

Gavin Etheridge is a Product Owner at Fasthosts Internet Ltd. Colleagues describe him as "Gavin worked for me as a lead analyst on a significant Siebel CRM deployment to our UK and German service centres. He quickly became a key member of the team and showed great flexibility by taking on a variety of tasks - from detailed application development through to understanding and aligning business requirements across both markets. Having demonstrated his abilities within a business and technical analyst capacity, Gavin then took on additional project leadership responsibilities. These included some major software upgrades (with related business change management) and brand integration activity following an acquisition by the company. Gavin was always a pleasure to work with and received positive feedback from our business partners and IT colleagues from across the organisation. I have no hesitation in personally recommending Gavin - he will quickly understand what's required from both an internal and external perspective and will lead all parties to a solid and appropriate solution." and "Gavin was always a pleasure to work with. He has excellent analytical skills, a hands-on approach to problem solving, is process & customer oriented and has excellent communications skills. We worked on a number of big,complex projects together where he was the go-to person for all the detail on the legacy systems and the data they contained for the wider team of 30+ people. Despite exceedingly long hours Gavin retained his calm and was always a source of good sense & logic."

Gavin Etheridge's Current Company Details

Product Owner at Fasthosts Internet Ltd
Gavin Etheridge Work Experience Details
  • Wincanton
    Proposition Manager
    Wincanton Aug 2014 - Oct 2016
    Chippenham
  • N/A
    Seeking Next Opportunity
    N/A Oct 2013 - Jul 2014
    Gloucester
    Spending time with my young family and searching for my next career opportunity
  • Symantec
    Director, Product Management
    Symantec Jul 2012 - Sep 2013
    Key Achievements- Managed the introduction of automated customer facing functionality from early requirements definition to product delivery in a project managed through agile and UX best practises.- Prepared and presented strategic product roadmaps for all of the products I owned. Including creating, using and maintaining a methodical tool to assist in prioritisation. This aligned the relative prioritisation of needs from different business functions with corporate objectives.
  • Symantec
    Principal Product Manager - Client Experience
    Symantec Jan 2011 - Jun 2012
    Key Achievements- Elicited user’s needs, documented requirements, analysed potential solutions and assessed the impact of project change requests as a subject matter expert in a 100+ strong team. The team was globally and functionally dispersed. We successfully integrated bespoke Sales, Marketing, Finance and Support processes, systems and data onto global, harmonised processes on strategic systems.- Advised senior stakeholders on the readiness to go-live for a large and complicated integration project. Used analytical questioning and active listening to gain detailed feedback from the project team. I interpreted that information and relayed it to senior stakeholders in the appropriate manner.
  • Symantec
    Senior Product Manager - Client Experience
    Symantec Feb 2009 - Jan 2011
    Key Achievements- Analysed the process and systems changes required in order to comply with US and Global import and Export regulations following MessageLabs acquisition by Symantec (based in North America).- Enabled growth in an area where we previously had low penetration. Ensured that our products and integration capabilities met the market requirements resulting in our indirect customer base more than doubling.- Led the inclusion of cloud based B2B solutions on Symantec ecommerce platform. For the first time, the product was available to the smaller end of the small business segment.
  • Messagelabs
    Senior Product Manager
    Messagelabs Jan 2008 - Feb 2009
    Key Achievement- Owned external facing integration offerings; business systems for sales, service enablement, order processing and order fulfilment; interfaces between business systems and the cloud services sold by the business unit.
  • Messagelabs
    Senior Business Analyst
    Messagelabs Oct 2007 - Jan 2008
    Key Achievement- Prioritised, documented and scheduled enhancements to the CRM system used by Sales, Marketing and Support. Documented the required process to either use pre-existing functionality or to make best use of new functionality.
  • Messagelabs
    Crm Analyst
    Messagelabs Jun 2007 - Oct 2007
    Key Achievements- Ensured that the relevant management information reports were in place to make well informed short term and long term prioritisation decisions.- Conducted gap analysis and requirements gathering to ensure the customised CRM implementation met the needs of Sales, Marketing and Support
  • Ford Motor Credit Company
    Business Planning Specialist
    Ford Motor Credit Company Mar 2003 - Feb 2007
    Key Achievements:- Created material on a quarterly basis for the IT Director to present to the Business Executives. This included tracking information on roadmaps, project progress, application availability metrics and budget tracking.- Generated the IT Application Harmonisation and Enhancement Roadmap on a monthly basis for 3 consecutive years. Working with IT management to obtain input and with the IT Director for review and approval.- Refined the departmental key performance indicators and reporting processes. Reduced overheads by embedding their collection in existing processes and streamlined the central administration by 75% by automating collation.
  • Ford Motor Credit Company
    Siebel Analyst/Developer
    Ford Motor Credit Company Mar 2001 - Feb 2003
    Key Achievements:- Led the analysis of 12 core business processes and developed cross-country, harmonised solutions using Siebel scripting.- Innovated the use of Siebel scripting technology to provide a self-contained, easily tested and easily deployed (without any downtime) method for fixing data issues found in the live environment.- Responsible for the data analysis and testing of SQL scripts used during a Siebel upgrade. Implemented improvements that allowed scripts to run 25% faster (reducing the risk and user facing downtime). Successfully migrated the data from a highly customised Siebel instance to a largely “vanilla” installation that reduced ongoing maintenance costs.
  • Ford Motor Credit Company
    In Dealership Sales System Analyst
    Ford Motor Credit Company Aug 1999 - Feb 2001
    Key Achievements:- Analysed and documented requirements for interfacing third party provided, in dealership sales and ordering systems with in house, bespoke finance and ordering systems.

Gavin Etheridge Skills

Product Management Saas Cloud Computing Crm Agile Methodologies Business Analysis Requirements Analysis Management Leadership Solution Selling Security Testing Requirements Gathering Software Development Siebel Pre Sales Project Management Cross Functional Collaborations Software Project Management Software As A Service Customer Experience Strategy

Gavin Etheridge Education Details

Frequently Asked Questions about Gavin Etheridge

What is Gavin Etheridge's role at the current company?

Gavin Etheridge's current role is Product Owner at Fasthosts Internet Ltd.

What is Gavin Etheridge's email address?

Gavin Etheridge's email address is ge****@****ges.com

What is Gavin Etheridge's direct phone number?

Gavin Etheridge's direct phone number is +44 1249 7*****

What schools did Gavin Etheridge attend?

Gavin Etheridge attended University Of Nottingham.

What skills is Gavin Etheridge known for?

Gavin Etheridge has skills like Product Management, Saas, Cloud Computing, Crm, Agile Methodologies, Business Analysis, Requirements Analysis, Management, Leadership, Solution Selling, Security, Testing.

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