Gavin Langendoen Email & Phone Number

London, England, United Kingdom

Collaborate with Stakeholders to plan and build iterative technology services that enable all colleagues to do their best work.Delivering outstanding Onboarding experiences to new colleagues to ensure they have a delightful, reassuring and inspiring start.Nurture and develop a diverse team of creative and passionate engineers who deliver best in class.

Staines, Surrey, United Kingdom

Provided outstanding technical guidance, education, and support to over 800 VMware colleagues in the UK and NEMA. Created an engaging and collaborative environment for six engineers by serving as a mentor and escalation point. Hosted daily stand-ups and regularly chaired bi-weekly EMEA-wide engineers' meetings to share project updates and.

Eastleigh

As a member of a five-person team, led migration efforts for Southern Health staff across multiple NHS Trusts domains, minimizing disruptions for staff and patientsGuided colleagues through the migration process and confirmed successful transfer of applications and data to the new domain, ensuring colleague access to required applicationsLiaised with.

West Sussex County Council

Organised & deployed tech refresh of 150+ desktops and laptops to WSCC colleagues across the countyProvided BAU support of Lenovo, IBM, HP and Viglen systems to sites across West SussexManaging and organising work packages to manually deploy Office 2003 to remote, small & outstanding systems across West Sussex

Oxford, United Kingdom

Contract to complete the migration of complex and bespoke solutions to OCC’s new centralised data centreOrganising the decommission of distributed servers and migration of applications, data and user settings into a central data centreCreating and updating documentation for the knowledge base, including infrastructure diagrams using Visio

Bracknell

Working with the HP Business Process Insight team,Configured and Managing 80+ test systems running Windows XP, Server 2000 & 2003 32bit & 64bit, HP-UX, HP StorageWorks 5000 Enterprise Virtual Array and HostsImplemented VMware Infrastructure 3, ESX 3.0.2, to virtualise a number of the test systems minimising space and power usageDrafted Oracle 9 & 10g.

Reading Borough Council

Working with the Tech Refresh team to plan and replace all 2500 computer systems at Reading Borough Council within a 5-year cycle, meeting each department’s specific requirements within RBC.Creating standardised hardware independent image using a scripted install of Windows, replacing the 15 plus individual images used for HP & Toshiba Laptops and Desktops.

Reading Borough Council

Founded the Remote support team of 3 engineers aiding 2500 staff and implementing ITIL methodologies.Strong focus on creating procedures detailing “how we work” and how to perform specific tasks.Acting as an escalation point for the ServiceDesk, providing 2nd & 3rd line telephone support roles using Altiris Carbon Copy, Altiris Deployment Server and Citrix.

Reading, United Kingdom

Escalation point for Service desk colleagues Acting as an information resource for newer staff.Working with Remedy Developers to improve and enhance the Incident logging software.

Reading, United Kingdom

• Manage high-priority and Major incidents, partnering with resolving support teams and setting expectations by relaying updates and time frames to users and senior managementForm a centralised point of communication.
• Producing and maintaining multiple helpdesk procedures,Adopted best-practice helpdesk methodology ITIL (Information Technology Infrastructure Library).Represented the ServiceDesk at CAB meetings, helping to ensure that.

Reading, United Kingdom

First-line telephone support role supporting over 4000 colleagues.Call pickup rate of 93% and a personal fix rate of 60%, all targeted with a talk time of 10 minutes.Highly developed customer service skills with the ability to communicate effectively, identify, log and resolve, escalate the issue if required, and set customer expectations in line with.

Frimley, Surrey

1st, 2nd and 3rd line technical support to the public via telephone, e-mail & web chat for Zoom, Hayes, Phonic Pro, Truedata & Global Village brands. Supported OS’s Windows 3.x - XP, Macintosh OS8.6 - OS X and Linux.Supported hardware including dial-up modems, ISDN TAs, ADSL modems, wireless & webcams,Supported Fax/Data/Voice software, including BVRP.

Farnborough, United Kingdom

Contract to configure systems for the high street chain ‘Box Clever' servicing and upgrading systems to meet specific build requirements with documented test validation.Contract extended to fulfil a requirement by ‘Homebase’ reconfiguring factory supplied HP Servers and preparing for deployment to their storesConfiguration of Compaq Armada Laptops and.