Gavin Looi Email & Phone Number

Auckland, New Zealand

Implement Manhattan WMS into TWG's Distribution Centers

Auckland, New Zealand

Solution lead for the design and implementation of large Warehousing and Transport projects. Manage a team of 3 Integration Analysts.Key Achievements:• Implementation of PowerBI, enhancing strategic decision-making capabilities for the business.• Orchestrated the upgrade of the Transport Management System, improving operational efficiency and service delivery.Responsibilities:• Manage the design and implementation of IT solutions for projects and enhancements to existing services.• Provide guidance and support to Integration Analysts in implementing, configuring, and testing IT solutions.• Develop and uphold in-country IT solution design principles and best practices.

Auckland, New Zealand

IT Lead for medium WMS and TMS projects. Dedicated to implementing and supporting IT components within DSC’s 3PL solutions.Key Achievement:Implementation and migration of 10 customers (Healthcare, Consumer, Technology) onto the new WMS platform (Manhattan 2017).Responsibilities:• Manage, design, implement, configure, and test IT solutions for small to medium projects.• Translate requirement specifications into clear objectives and tasks, ensuring timely and resource-efficient completion.• Implement, configure, and test changes to existing services.• Develop and execute test cases based on both functional and non-functional specifications.• Plan, execute, and support cutover activities for medium to large projects.

Sydney, Australia

System expert for DHL AU's TMS (LSI). Support and implement new customers for the Transport department.Key Achievement:Led the successful implementation of an Android handheld solution (Blujay MobileStar/DeliveryConnect), replacing the existing Windows 6.5 Mobile solution.Responsibilities:• Maintain and configure all DHL transport management systems.• Manage and implement onboarding of new transport customers, providing continuous training and support.• Oversee rates management for all transport customers.• Develop customized and complex IT transport solutions for internal stakeholders to secure new business opportunities.• Provide technical support to over 500 van and truck drivers.• Identify operational inefficiencies and redesign processes to enhance productivity and reduce costs.• Conduct analysis of transport data to support strategic business decision-making.

Auckland, New Zealand

Experienced in contributing to internal and external IT projects by implementing and integrating various DHL systems. Proficient in providing second-level support for TMS and other Transport Systems.Key Achievement:Successfully led the implementation of the first regional Transport Management System (Blujay/Kewill TMS) across DHL Asia Pacific.Responsibilities:• Gather requirements through use cases and workshops with stakeholders including everyday users, finance teams, senior management, and external courier companies.• Design and document interfaces, supporting senior BAs in interface design and documentation for customers, transporters, and flows within internal and regional DHL systems.• Develop technical design and documentation for projects such as the RF Gun solution, enabling real-time updates from users to DHL systems.• Manage and coordinate development, testing, and implementation across internal DHL teams, regional teams, external vendors, and third parties.• Create and execute test cases and scripts for end-to-end System Integration Testing (SIT) within the internal IT team.• Coordinate and support User Acceptance Testing (UAT) to ensure all requirements are met.• Plan, coordinate, and execute cutover tasks to facilitate a seamless transition to 1st level DHL support teams.• Provide production environment support and resolve issues post-project implementation.

Auckland, New Zealand

Provide and contribute to internal and external IT projects by supporting the implementation of various DHL systems and integration. Provide first level support for TMS and other Transport System.Notable Project: The implementation of a new driver handheld solution (Blackbay) and new asset management system (SOTI)Responsibilities:• First level support for internal users of various DHL systems• Provide support for the implementation of new carriers and customers• Requirements gathering, business analysis, documentation of various DHL projects• Provide training to internal and external system users• Testing of new IT solutions for the business• Data analysis for business support

Auckland, New Zealand

Developed a Rubric and Marking System for The University of Auckland.This was a firsthand real business exposure to project management, research, user requirements gathering, documentation, presentations and exhibitions.Technical exposure included system design, C# programming, ERD design, database integration, UI design via silverlight

Bcom/Bsci, Computer Science, Information Systems, Operations Supply Chain Management

Ncea Level 1, 2 And 3

Activities and Societies: First Premier Table Tennis