Gavin Looi Email & Phone Number

Auckland, New Zealand

Implement Manhattan WMS into TWG's Distribution Centers

Auckland, New Zealand

• Solution lead for the design and implementation of large Warehousing and Transport projects. Manage a team of 3 Integration Analysts.Key Achievements:
• Implementation of PowerBI, enhancing strategic decision-making capabilities for the business.
• Orchestrated the upgrade of the Transport Management System, improving operational efficiency and service delivery.Responsibilities:
• Manage the design and implementation of IT solutions for projects and enhancements to existing services.
• Provide guidance and support to Integration Analysts in implementing, configuring, and testing IT solutions.
• Develop and uphold in-country IT solution design principles and best practices.

Auckland, New Zealand

• IT Lead for medium WMS and TMS projects. Dedicated to implementing and supporting IT components within DSC’s 3PL solutions.Key Achievement:Implementation and migration of 10 customers (Healthcare, Consumer, Technology).
• Manage, design, implement, configure, and test IT solutions for small to medium projects.
• Translate requirement specifications into clear objectives and tasks, ensuring timely and resource-efficient completion.
• Implement, configure, and test changes to existing services.
• Develop and execute test cases based on both functional and non-functional specifications.
• Plan, execute, and support cutover activities for medium to large projects.

Sydney, Australia

• System expert for DHL AU's TMS (LSI). Support and implement new customers for the Transport department.Key Achievement:Led the successful implementation of an Android handheld solution (Blujay.
• Maintain and configure all DHL transport management systems.
• Manage and implement onboarding of new transport customers, providing continuous training and support.
• Oversee rates management for all transport customers.
• Develop customized and complex IT transport solutions for internal stakeholders to secure new business opportunities.
• Provide technical support to over 500 van and truck drivers.

Auckland, New Zealand

• Experienced in contributing to internal and external IT projects by implementing and integrating various DHL systems. Proficient in providing second-level support for TMS and other Transport Systems.Key.
• Gather requirements through use cases and workshops with stakeholders including everyday users, finance teams, senior management, and external courier companies.
• Design and document interfaces, supporting senior BAs in interface design and documentation for customers, transporters, and flows within internal and regional DHL systems.
• Develop technical design and documentation for projects such as the RF Gun solution, enabling real-time updates from users to DHL systems.
• Manage and coordinate development, testing, and implementation across internal DHL teams, regional teams, external vendors, and third parties.
• Create and execute test cases and scripts for end-to-end System Integration Testing (SIT) within the internal IT team.

Auckland, New Zealand

• Provide and contribute to internal and external IT projects by supporting the implementation of various DHL systems and integration. Provide first level support for TMS and other Transport System.Notable Project: The.
• First level support for internal users of various DHL systems
• Provide support for the implementation of new carriers and customers
• Requirements gathering, business analysis, documentation of various DHL projects
• Provide training to internal and external system users
• Testing of new IT solutions for the business

Auckland, New Zealand

Developed a Rubric and Marking System for The University of Auckland.This was a firsthand real business exposure to project management, research, user requirements gathering, documentation, presentations and exhibitions.Technical exposure included system design, C# programming, ERD design, database integration, UI design via silverlight

Bcom/Bsci, Computer Science, Information Systems, Operations Supply Chain Management

Ncea Level 1, 2 And 3

Activities and Societies: First Premier Table Tennis