Gavin Mcmillan Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Adelaide, Australia

Adelaide, Australia

About the Role:Responsible for the organisations Service Delivery functions, including Customer Service, Technical Delivery, Order Fulfilment, Business Intelligence and Inventory and Dispatch.Duties and Responsibilities:• Implementation of ITIL aligned Change and Incident Management process developed, rolled out organisation wide• Facilitate weekly Change Advisory Board meetings• Incident Management• Lead critical change management activities• Implementation of… Show more About the Role:Responsible for the organisations Service Delivery functions, including Customer Service, Technical Delivery, Order Fulfilment, Business Intelligence and Inventory and Dispatch.Duties and Responsibilities:• Implementation of ITIL aligned Change and Incident Management process developed, rolled out organisation wide• Facilitate weekly Change Advisory Board meetings• Incident Management• Lead critical change management activities• Implementation of internal escalation process• Increase operational capability through implementation of tools, process, documentation and training, continually improve• Advocate change on platforms on behalf of the customer and delivery functions• Provide transparency and insight to the business on operational performance• Implementation of Service Reporting framework• Manage operational relationships with ADVAM’s key customers• Manage operational relationships with ADVAM’s key solution partners, including MasterCard (MIGS/MPG), ANZ, NAB and CBASkills & Experience:• ISO9001 Foundation (Quality Management Systems)• Knowledge of PCI DSS• Knowledge of EMV standard• Knowledge of Payment Services Industry (Acquiring, Switch and Processing)• Knowledge of Jira, Confluence and Atlassian stack• Certified SCRUM Master• Producing business cases Show less

Adelaide, Australia

About the role:Responsible for delivering excellence in the level and performance of service delivered to Hostworks’ customers as well as identifying areas where Hostworks can add further customer value through enhanced service offerings. Acting as the primary customer and Hostworks service contact you will oversee the delivery of all service activities to some of Australia’s top tier online and digital media clients. Duties and Responsibilities:• Build and maintain trusted… Show more About the role:Responsible for delivering excellence in the level and performance of service delivered to Hostworks’ customers as well as identifying areas where Hostworks can add further customer value through enhanced service offerings. Acting as the primary customer and Hostworks service contact you will oversee the delivery of all service activities to some of Australia’s top tier online and digital media clients. Duties and Responsibilities:• Build and maintain trusted relationships with customers• Coordinate the delivery of all service contracted and projected activities• Identify opportunities to increase Hostworks value within our clients• Oversee the management and resolution of incidents and problems • Ensure continuous improvement changes in service and process• Review customer service contracts to identify areas of risk, making improvement and up sell recommendations • Drive knowledge transfer throughout the Operations team; and• Undertake analysis on service performance and producing monthly service reports.Skills & Experience:• Proven management experience in a customer centric organisation• Experience in managing incidents and overseeing programs of change• Outstanding communication and interpersonal skills• Ability to quickly grasp essential business drivers and implement profitable solutions Show less

Kidman Park, South Australia

Kidman Park, Sa

Kidman Park, South Australia

Royal Park, South Australia

Advanced Diploma In Business Computing, Information Technology, Distinction

Education record