Gavin Wright Email & Phone Number

Santa Clara, Ca, Us

San Diego, California, Us

• Lead a mixed team of Level 3 Engineers who are responsible for Windows Server/Linux (Systems) Management, and Server Backup Management. • Influenced the Linux/Windows Support teams to adopt the usage of Ansible to simplify management of our globally distributed environment. The use of which has helped reduce the need for repeated, manual systems administration work. • Working with the team to design and implement necessary configuration management policies to address a gap in the current deployment process.• Assisted in the creation and implementation of the Operations Teams Vulnerability Management and Exception processes.• Simplified manual data entry into the companies CMDB tool by writing Python scripts that leverage the tools various Rest API’s to allow the team to easily loop through hosts and add/modify/update machine details.• Simplified User, Repository, and Project Management tasks within Bitbucket Server by writing Python scripts that make use of the tools documented Rest APIs to help automate repeated UI tasks.

Cambridge, Ma, Us

• Primarily responsible for ensuring the health and stability, of the Akamai Transcoding / Content Preparation Platform which is comprised of roughly 1000 globally deployed machines. • Acting as a Release Manager, was tasked to manage the code deployments within the Transcoding production network, ensuring a smooth, incident free deployment of each code release.• Responsible for being the technical liaison for customer support of the Transcoding / Content Preparation service. Was the primary liaison of all Jira requests and was the primary point of contact for internal teams with regards to customer support of the service. • Assisted in the configuration, deployment and management of an additional 150 globally deployed machines that were assigned to a new Beta product that was developed by the local team. Also, assisted in writing Alert Monitors, the creation of Remediation Procedures, and Performance Graphs to ensure the health and stability of the platform supporting the Beta product.• Wrote complex SQL queries to extrapolate performance data to create precise alert monitors and graph very specific performance metrics to help ensure the stability of the platform.• Wrote or modified many bash/shell and python scripts to help automate repetitive tasks. • Utilized Python to automate tasks against the Transcoding / Content Preparation API (and CouchDB) which included modifying and manipulating json documents in order to resolve customer requests.

Sunnyvale, California, Us

• Lead a team of Service Reliability Engineers whose primary focus is supporting and maintaining the production environment of the highest grossing add-on services of the ProofPoint portfolio of services. • Participate in Service Design review sessions, ensuring that new services following best practices prior to being deployed to the production environment.• Play a pivotal role in the Change Management process, acting as key approver for all changes performed in the global production environment.• Participate in Quarterly Planning sessions, commiting resources to strategic projects that meet the needs of both the Product team and the overall business.• Facilitates the companies Incident Management process by participating heavily in active incidents, as well as running Postmortem sessions after incidents are closed.• Acts as a key contributer in the troubleshooting of challenging issues that have significant impact to the services under my teams responsibility.

Bryanston, Johannesburg, Za

DIMENSION DATA (CBU), Santa Clara, CA; San Diego, CAManager, Platform Operations Support (September 2014 - Present)* Lead a global team of more than 50 Platform Operations Support and Service Delivery technicians located in the US and India; direct the work of Storage, Networking, Virtualization, and Systems Engineers that support the Dimension Data cloud platform.* Oversee the delivery of customer support, including trouble ticket management, platform monitoring, tuning and stability improvements, ongoing maintenance activities, and project-based efforts.* Support 100 unique client installations across the globe; implement and administer Managed Services technology products. * Cultivate high percentages of customer satisfaction, keeping customer churn rates at a minimum, and employee retention numbers high by way of promoting a high-performance, rewarding work environment.

Bryanston, Johannesburg, Za

DIMENSION DATA (CBU), Santa Clara, CA; San Diego, CAManager, Systems Engineering (February 2014 - September 2014)* Directed Linux Systems Engineers responsible for supporting enterprise hardware and software systems that power the Dimension Data Cloud solutions. * Identified and capitalized on opportunities to streamline the configuration of the cloud infrastructure.* Analyze, review, and enhance existing systems to increase performance, while adapting technology to new operational requirements.* Establish strategies and action plans to handle network operations risk mitigation, ensuring information management and access resources were configured according to business needs.

Bryanston, Johannesburg, Za

• Planned, tracked, and prioritized roughly 70 unique projects and tasks, leading the daily activities of technical teams teams to achieve successful completion of all cloud technology engineering and support operations.• Performed project management and lead technical roles for projects, managing all aspects of infrastructure development initiatives.• Collaborate with cross-functional teams to assess business needs and communicate requirements to groups responsible for technology development, testing, and other deliverables; ensured that all development and support efforts aligned with customer expectations. • Provide ongoing software, hardware, and network support on all implemented systems; manage all help desk and technical support resources responsible for meeting service-level agreements (SLAs).

Santa Clara, Ca, Us

OPSOURCE | DIMENSION DATA (CBU), Santa Clara, CA; San Diego, CAOperations Manager (September 2011 - February 2013)* Managed a team of 12 system administrators and engineers supporting 50 unique client installations as a part of the OpSource Managed Hosting services offering.* Engaged with clients to assess and respond to their business and technology needs, led team members through troubleshooting of complex problems, and prioritized daily support tasks.

Santa Clara, Ca, Us

OPSOURCE | DIMENSION DATA (CBU), Santa Clara, CA; San Diego, CASenior Linux Systems Engineer (September 2009 - September 2011)* Delivered Level-3 support for a group of assigned accounts and approximately 400 servers; diagnosed and resolved complex problems for Windows and Linux systems. * Worked with other internal teams, including Database Administration, Networking, Virtualization, and Storage Teams to resolve client issues and support requests.

PEAK WEB HOSTING, Santa Clara, CALead Systems Administrator (2007 - 2009)* Hired to work with executive management in the planning, development, and launch of Peak Web's new Managed Hosting platform; created an OS standardization (OS flavor, partitioning), agreeing to the appropriate LAMP stack configuration and deployment.* Fostered and moderated conversations to help determine Managed Hosting support requirements, contributing to the development of Managed Services Agreements and Service Level Agreements.

JUPITER HOSTING | NAVISITE, INC., Santa Clara, CA Systems Administrator / Shift Supervisor / Site Manager (2005 - 2007)* Developed and administered highly available web, MySQL servers, and highly utilized Raid NFS Fileservers.* Promoted to the position of Site Manager responsible for all Datacenter Operations, including a staff of five systems administrators.

Us

I was a Systems Admin for the NOC operations.----------------------------------------------------------------------------• Closely monitored ticket queues and phones and react upon Emergency and Non-Emergency tickets and calls when they were submitted.• Utilize my skills and abilities to troubleshoot and identify a wide variety problems and work towards resolving those issues (i.e. hardware failure & troubles, software install problems, setting conflicts (config files), services trouble (i.e. apache, proftp, etc.), identify routing discrepancies with Cisco equipment and IP assignments on them (as well as the customers systems).• Perform hardware upgrades upon request: RAM, Video Cards, RAID creations and hard drive failure replacements (0,1,0+1), CPU’s, Ethernet cards.

Santa Clara, Ca, Us

Opsource was an 'out sourced' Network Monitoring company. The company would install a satellite Network Monitoring service/system which would forward all health checks and alerts to the NOC. As a level1 tech, it was my primary duty to validate alerts and create tickets on the issues. Once the ticket was made, there were usually a small amount of Troubleshooting / Fixing the L1 staff was to provide. If it was documented, then we would fix it. All other alerts and notifications were immediately escalated to the L2 techs.I began work in the position as an entry level L1 tech. Prior to my departure, I was promoted to a Shift Supervisor role. When on duty, I was the 'go to' guy, or the one that was responsible for all duties of the L1 personal.

Bachelor'S Of Arts, 3D Computer Animation

High School, General Studies