Gavin Wright Email & Phone Number

Santa Clara, CA, US

San Diego, California, US

• Lead a mixed team of Level 3 Engineers who are responsible for Windows Server/Linux (Systems) Management, and Server Backup Management.
• Influenced the Linux/Windows Support teams to adopt the usage of Ansible to simplify management of our globally distributed environment. The use of which has helped reduce the need for repeated, manual systems.
• Working with the team to design and implement necessary configuration management policies to address a gap in the current deployment process.
• Assisted in the creation and implementation of the Operations Teams Vulnerability Management and Exception processes.
• Simplified manual data entry into the companies CMDB tool by writing Python scripts that leverage the tools various Rest API’s to allow the team to easily loop through hosts and add/modify/update machine details.
• Simplified User, Repository, and Project Management tasks within Bitbucket Server by writing Python scripts that make use of the tools documented Rest APIs to help automate repeated UI tasks.

Cambridge, MA, US

• Primarily responsible for ensuring the health and stability, of the Akamai Transcoding / Content Preparation Platform which is comprised of roughly 1000 globally deployed machines.
• Acting as a Release Manager, was tasked to manage the code deployments within the Transcoding production network, ensuring a smooth, incident free deployment of each code release.
• Responsible for being the technical liaison for customer support of the Transcoding / Content Preparation service. Was the primary liaison of all Jira requests and was the primary point of contact for internal teams.
• Assisted in the configuration, deployment and management of an additional 150 globally deployed machines that were assigned to a new Beta product that was developed by the local team. Also, assisted in writing Alert.
• Wrote complex SQL queries to extrapolate performance data to create precise alert monitors and graph very specific performance metrics to help ensure the stability of the platform.
• Wrote or modified many bash/shell and python scripts to help automate repetitive tasks.

Sunnyvale, California, US

• Lead a team of Service Reliability Engineers whose primary focus is supporting and maintaining the production environment of the highest grossing add-on services of the ProofPoint portfolio of services.
• Participate in Service Design review sessions, ensuring that new services following best practices prior to being deployed to the production environment.
• Play a pivotal role in the Change Management process, acting as key approver for all changes performed in the global production environment.
• Participate in Quarterly Planning sessions, commiting resources to strategic projects that meet the needs of both the Product team and the overall business.
• Facilitates the companies Incident Management process by participating heavily in active incidents, as well as running Postmortem sessions after incidents are closed.
• Acts as a key contributer in the troubleshooting of challenging issues that have significant impact to the services under my teams responsibility.

Bryanston, Johannesburg, ZA

DIMENSION DATA (CBU), Santa Clara, CA; San Diego, CAManager, Platform Operations Support (September 2014 - Present)* Lead a global team of more than 50 Platform Operations Support and Service Delivery technicians located in the US and India; direct the work of Storage, Networking, Virtualization, and Systems Engineers that support the Dimension Data cloud.

Bryanston, Johannesburg, ZA

DIMENSION DATA (CBU), Santa Clara, CA; San Diego, CAManager, Systems Engineering (February 2014 - September 2014)* Directed Linux Systems Engineers responsible for supporting enterprise hardware and software systems that power the Dimension Data Cloud solutions. * Identified and capitalized on opportunities to streamline the configuration of the cloud.

Bryanston, Johannesburg, ZA

• Planned, tracked, and prioritized roughly 70 unique projects and tasks, leading the daily activities of technical teams teams to achieve successful completion of all cloud technology engineering and support operations.
• Performed project management and lead technical roles for projects, managing all aspects of infrastructure development initiatives.
• Collaborate with cross-functional teams to assess business needs and communicate requirements to groups responsible for technology development, testing, and other deliverables; ensured that all development and support.
• Provide ongoing software, hardware, and network support on all implemented systems; manage all help desk and technical support resources responsible for meeting service-level agreements (SLAs).

Santa Clara, CA, US

OPSOURCE | DIMENSION DATA (CBU), Santa Clara, CA; San Diego, CAOperations Manager (September 2011 - February 2013)* Managed a team of 12 system administrators and engineers supporting 50 unique client installations as a part of the OpSource Managed Hosting services offering.* Engaged with clients to assess and respond to their business and technology.

Santa Clara, CA, US

OPSOURCE | DIMENSION DATA (CBU), Santa Clara, CA; San Diego, CASenior Linux Systems Engineer (September 2009 - September 2011)* Delivered Level-3 support for a group of assigned accounts and approximately 400 servers; diagnosed and resolved complex problems for Windows and Linux systems. * Worked with other internal teams, including Database.

PEAK WEB HOSTING, Santa Clara, CALead Systems Administrator (2007 - 2009)* Hired to work with executive management in the planning, development, and launch of Peak Web's new Managed Hosting platform; created an OS standardization (OS flavor, partitioning), agreeing to the appropriate LAMP stack configuration and deployment.* Fostered and moderated.

JUPITER HOSTING | NAVISITE, INC., Santa Clara, CA Systems Administrator / Shift Supervisor / Site Manager (2005 - 2007)* Developed and administered highly available web, MySQL servers, and highly utilized Raid NFS Fileservers.* Promoted to the position of Site Manager responsible for all Datacenter Operations, including a staff of five systems.

US

• I was a Systems Admin for the NOC operations.----------------------------------------------------------------------------
• Closely monitored ticket queues and phones and react upon Emergency and Non-Emergency tickets and calls when they were submitted.
• Utilize my skills and abilities to troubleshoot and identify a wide variety problems and work towards resolving those issues (i.e. hardware failure & troubles, software install problems, setting conflicts (config.
• Perform hardware upgrades upon request: RAM, Video Cards, RAID creations and hard drive failure replacements (0,1,0+1), CPU’s, Ethernet cards.

Santa Clara, CA, US

Opsource was an 'out sourced' Network Monitoring company. The company would install a satellite Network Monitoring service/system which would forward all health checks and alerts to the NOC. As a level1 tech, it was my primary duty to validate alerts and create tickets on the issues. Once the ticket was made, there were usually a small amount of.

Bachelor'S Of Arts, 3D Computer Animation

High School, General Studies