Gavin Phillips Email & Phone Number

San Jose, Ca, Us

- Lead a team of PMs focused on delivering effective and innovative PayPal Checkout solutions for the Recurring Billing merchant segment

London, Gb

- Led team delivering new product to derive additional subscription revenue and extend customer LTV. Executed discovery, defined business model, performed supplier selection and contract negotiation.- Defined US consumer quant and qual research program to discover product opportunities for the US business to achieve better product-market fit for US consumers to further grow customer base- Provided guidance to Payments and Risk teams on card issuance and account funding optimization. Drove focus within the team on issuance approval rates to improve customer satisfaction and reduce churn.- Management responsibility for the organization's global Research and Product Marketing functions focusing on building better processes to execute and access to research capabilities, allowing the product team faster access to insights

Purchase, Ny, Us

- Global product responsibility for network tokenization services enabling Mastercard's new ACH Pay By Account service- Solution owner of customer engagements for Mastercard's Realtime ACH payment product with EU regional product and commercial teams, designing and presenting these solutions to senior leadership of tier 1 banks and payment networks- Leadership of Mastercard's Tokenized Merchant Initiated Transaction product strategy - engaging digital wallet providers, tier 1 issuers and merchants to define Mastercard's response to changing consumer and business needs for recurring billing, and championing these within Mastercard's Product, Franchise and Digital Solutions teams

New York, Ny, Us

- Led product discovery around Venmo monetization opportunities in the micro and small-business space to drive revenue and accelerate consumer acquisition, resulting in development of Venmo Business Profiles- Product leader for Venmo's Disputes Management initiative, driving introduction of a new dispute handling capability across Venmo's multiple product lines including Venmo Card, Venmo P2P and Pay with Venmo- Focus on improving customer experience, enhancing risk management, achieving multi-million dollar operational efficiency savings while ensuring compliance with applicable Reg E and Mastercard regulatory requirements

San Jose, Ca, Us

- Developed new growth-focused product strategy for integration of digital gift cards across PayPal’s global business, contributing to 20% growth and 2% loss reduction- Led extensive product discovery and design process to re-platform PayPal’s digital gifting business and integrate into core web and P2P money transfer experiences- Engagement with gift card business partners, retail and media brands to deliver vision of PayPal’s product strategy and secure their support for new initiatives- Partner engagement with a major social network to power their Marketplace and Birthdays gifting services, driving significant incremental sales volume

San Jose, Ca, Us

- Led mobile app In-Store product strategy and execution of key initiatives including ground-up rebuild of the PayPal mobile app integrating NFC, QR Code and web-based payments- Coordination of UED, Engineering and Product teams to deliver relevant and engaging mobile app experiences. Increased usage of Order Ahead feature by 40% and Payment Code payments by 60% YoY.- Ownership of PayPal's global In-Store mobile app product roadmap, developing comprehensive user stories based on team ideation, user research and multiple iterations of rapid prototype testing- Definition of user tracking analytics and leading regular metrics reviews to continually improve and enhance performance against OKRs

San Jose, Ca, Us

- Supported Global Business Development team in assessing POS partner opportunities and identifying product enhancements to deliver partner value- Led solution design process with partners, execution and roll-out of product enhancements, and on-going management of partner-specific joint product roadmaps

San Jose, Ca, Us

- Solutions lead for partner acquisition and engagement with POS vendors and ecosystem partners such as networks, demand generation partners, mobile app providers, digital agencies etc. Exceeded targets for partner engagement through delivering strong strategy, product and partner opportunity roadmap- Defined PayPal’s POS and NFC product strategy for the Australian market, engaging global and regional product teams to ensure cross-market alignment with EMEA, APAC and NA regions- Communicated regular market insights and analysis to both leadership and the wider PayPal Australia business, ensuring the entire team was aligned on the opportunity space and sales teams were well-equipped with compelling sales support materials

San Jose, Ca, Us

- Identified and established relationships with new strategic partners such as eCommerce platforms, payment processors, software vendors and digital agencies to grow share of checkout and increase brand awareness among merchants- Negotiated partnership agreements, building incentive and co-marketing plans designed to maximize the value of those relationships- Managed existing partner relationships, ensuring that they are kept informed of new products to increase engagement and grow TPV

Chicago, Illinois, Us

- Led team to rollout new regional payments switch and EMV hardware for Hong Kong, Singapore and South African markets resulting in increased average check and reduced total service time- Delivered acceptance of new proprietary NFC scheme for Singapore market, including vendor management, contract negotiation and deployment management- Provided payments strategy consultancy to 35 countries for initiatives including POS, call centre, eCommerce and mCommerce, stored value (gift card) processing, contactless and NFC payments.- Responsible for APMEA region's engagement with card payment networks and regulatory bodies

Us

- Providing pre-sales technical architecture and business process consultancy within the Europe & Middle East and Asia-Pacific regions for a leading electronic payments software supplier- Presented S1 products and services to prospects and existing clients in a consultative sales environment; generally at a senior management and C-level- Wrote compelling responses to RFI/RFP’s to ensure competitive and innovative solutions are proposed to prospects that address their key business drivers, resulting in largest APAC regional sale to a large Australian retail group- Supported S1’s APAC reseller network, educating them on improving their own pre-sales processes, reducing the cost of sales in reseller territories- Managed of S1 presence at conferences and trade shows, including speaking at industry events to improve brand awareness and drive sales

Us

Project management within the Europe & Middle East region for a leading electronic payments software supplier to banks, transaction processors, mobile telcos and tier 1 retailers

Responsible for managing the group’s key IS developments, including P&L responsibility for the IT division and leadership of major projects including database consolidation and migration, next gen infrastructure and systems upgrade, IT aspects of company relocation, retail/hospitality POS standardisation pilot and EFT acquirer negotiation.

Responsible for the development and implementation of the organization’s ambitious IT Strategy. This role required a combination of both technical and strong organizational skills in order to achieve tangible results within a short time frame, including P&L responsibility for the IT division.