Gavin Phillips Email & Phone Number

San Jose, CA, US

- Lead a team of PMs focused on delivering effective and innovative PayPal Checkout solutions for the Recurring Billing merchant segment

London, GB

- Led team delivering new product to derive additional subscription revenue and extend customer LTV. Executed discovery, defined business model, performed supplier selection and contract negotiation.- Defined US consumer quant and qual research program to discover product opportunities for the US business to achieve better product-market fit for US.

Purchase, NY, US

- Global product responsibility for network tokenization services enabling Mastercard's new ACH Pay By Account service- Solution owner of customer engagements for Mastercard's Realtime ACH payment product with EU regional product and commercial teams, designing and presenting these solutions to senior leadership of tier 1 banks and payment networks.

New York, NY, US

- Led product discovery around Venmo monetization opportunities in the micro and small-business space to drive revenue and accelerate consumer acquisition, resulting in development of Venmo Business Profiles- Product leader for Venmo's Disputes Management initiative, driving introduction of a new dispute handling capability across Venmo's multiple product.

San Jose, CA, US

- Developed new growth-focused product strategy for integration of digital gift cards across PayPal’s global business, contributing to 20% growth and 2% loss reduction- Led extensive product discovery and design process to re-platform PayPal’s digital gifting business and integrate into core web and P2P money transfer experiences- Engagement with gift card.

San Jose, CA, US

- Led mobile app In-Store product strategy and execution of key initiatives including ground-up rebuild of the PayPal mobile app integrating NFC, QR Code and web-based payments- Coordination of UED, Engineering and Product teams to deliver relevant and engaging mobile app experiences. Increased usage of Order Ahead feature by 40% and Payment Code payments.

San Jose, CA, US

- Supported Global Business Development team in assessing POS partner opportunities and identifying product enhancements to deliver partner value- Led solution design process with partners, execution and roll-out of product enhancements, and on-going management of partner-specific joint product roadmaps

San Jose, CA, US

- Solutions lead for partner acquisition and engagement with POS vendors and ecosystem partners such as networks, demand generation partners, mobile app providers, digital agencies etc. Exceeded targets for partner engagement through delivering strong strategy, product and partner opportunity roadmap- Defined PayPal’s POS and NFC product strategy for the.

San Jose, CA, US

- Identified and established relationships with new strategic partners such as eCommerce platforms, payment processors, software vendors and digital agencies to grow share of checkout and increase brand awareness among merchants- Negotiated partnership agreements, building incentive and co-marketing plans designed to maximize the value of those.

Chicago, Illinois, US

- Led team to rollout new regional payments switch and EMV hardware for Hong Kong, Singapore and South African markets resulting in increased average check and reduced total service time- Delivered acceptance of new proprietary NFC scheme for Singapore market, including vendor management, contract negotiation and deployment management- Provided payments.

US

- Providing pre-sales technical architecture and business process consultancy within the Europe & Middle East and Asia-Pacific regions for a leading electronic payments software supplier- Presented S1 products and services to prospects and existing clients in a consultative sales environment; generally at a senior management and C-level- Wrote compelling.

US

Project management within the Europe & Middle East region for a leading electronic payments software supplier to banks, transaction processors, mobile telcos and tier 1 retailers

Responsible for managing the group’s key IS developments, including P&L responsibility for the IT division and leadership of major projects including database consolidation and migration, next gen infrastructure and systems upgrade, IT aspects of company relocation, retail/hospitality POS standardisation pilot and EFT acquirer negotiation.

Responsible for the development and implementation of the organization’s ambitious IT Strategy. This role required a combination of both technical and strong organizational skills in order to achieve tangible results within a short time frame, including P&L responsibility for the IT division.