Gayatri Devi Email & Phone Number

Hyderabad, In

Hyderabad Area, India

 Handling entire operations team including calls and emails. Provide efficient security products at affordable prices and timely services. Conducting the team briefings on daily basis. Scheduling the rosters on weekly basis though it was a small team. Managing the absenteeism and leaves. Motivating the team with rewarding and appreciating. Maintaining reports on daily basis.

Hyderabad Area, India

Onicra Credit Rating Agency is a path breaking innovative organization that analyzes data and provides rating solutions for Individuals and Small and Medium Enterprises(SMEs). This rating enables the lender or service provider to take a valued judgment on the Individual or SME based on its Financial, Background and Productivity analysis. Onicra facilitates over 200,000 transactions per day through a single window clearance on a national basis in the Telecom, Banking, Insurance, Health… Show more Onicra Credit Rating Agency is a path breaking innovative organization that analyzes data and provides rating solutions for Individuals and Small and Medium Enterprises(SMEs). This rating enables the lender or service provider to take a valued judgment on the Individual or SME based on its Financial, Background and Productivity analysis. Onicra facilitates over 200,000 transactions per day through a single window clearance on a national basis in the Telecom, Banking, Insurance, Health, Education and Automobile sectors.Over the years, Onicra has developed a long list of esteemed clients. This includes some of India Inc's top 100 companies: Mahindra & Mahindra, Reliance, Volkswagen, HDFC and Genpact.Onicra has been acknowledged as pioneers in the field of credit rating by the Ministry of Finance in the Economic Survey (1993-1994). It is also recognized and empanelled by the likes of NSIC (National Small Industries Corporation) for SSI (Small Scale Industry) assessment. Our rating has also been accepted by the IBA(Indian Banks Association).We deliver services from a national network of 150 operation centers. Our integrated network also comprises of 4000 FOS (Fleet on Street) personnel located at various strategic locations nationwide. Our presence in 400 locations coupled with multilingual capabilities lends us a competitive advantage to manage complex processes in multiple geographic regions.The operations architecture allows for business and services to be conducted in the lowest turnaround time using our revolutionary PRTS (Performance Rating & Tracking System) technology. Operations not only run round the clock but also meet customer needs for proximity, language and cultural compatibility without hampering productivity. Show less

Hyderabad Area, India

Worked as a Quality Lead for a Domestic Processes – Hyderabad• Handled a team of 14 QAs.• Promoting quality achievement and performance improvement throughout the organization.• Deployment of transaction monitoring process as per COPC standard.• Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements.• Calibrated Team for RCA, and QC tools.• Preparing Weekly… Show more Worked as a Quality Lead for a Domestic Processes – Hyderabad• Handled a team of 14 QAs.• Promoting quality achievement and performance improvement throughout the organization.• Deployment of transaction monitoring process as per COPC standard.• Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements.• Calibrated Team for RCA, and QC tools.• Preparing Weekly Training plan to improve the floor performance.• Maintaining SOP, TM check list, Calibration reports to ensure the standard process is followed. • Preparation and reporting of monthly Quality Reports.• Deployment of quality checking procedures.• Drive continuous process improvements and performance.• Drive quality performance review.• Manage and maintain customer comeback and perform RCA.• Deploy and drive best practices across the LOB. • Weekly dash boards and WBR/MBR with clients. Show less