Geraldine Smith Email and Phone Number
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Accomplished, versatile Information Technology professional with a stellar career history of achievement in managing and supporting technical operations on behalf of prestigious, government and public entities. Refined expertise in project management with complementary help desk and troubleshooting skills. Internationally adept; having worked in the US, Ghana, and Japan. Current TS//SCI Security Clearance. Currently in the process of being conferred an MPA. Exemplary communication skills, natural team player and ambitious to continue exceling in demanding environments.
Alchemy Technology Group, Llc
View- Website:
- alchemytechgroup.com
- Employees:
- 78
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Principal - Services OperationsAlchemy Technology Group, Llc Apr 2020 - PresentHouston, Texas, United States‘’Alchemy is the process of taking something ordinary and transforming it into something extraordinary.’’
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Services Operations ManagerAlchemy Technology Group, Llc Jan 2020 - Apr 2020Houston, Texas Area‘’Alchemy is the process of taking something ordinary and transforming it into something extraordinary.’’
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Project ManagerAlchemy Technology Group, Llc Mar 2018 - Feb 2020Houston, Texas Area‘’Alchemy is the process of taking something ordinary and transforming it into something extraordinary.’’Work with technical project team members, account managers and the Project Management Organization (PMO) to plan, coordinate and monitor internal and external (client facing) project and program level initiatives. Responsible for the management of micro, small and medium sized projects. Manage resources and information; conduct scheduling, planning meetings and project activities at a project, program and portfolio level. Manage the scheduling/dispatch of all professional services team members.
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Desktop Support Team LeadApex Systems Jan 2018 - Mar 2018Houston, Texas Area• Responsible for over 250 on-site images and migrations from Windows 7 to 10, as well as installation, implementation, troubleshooting and/or repair of desktops, laptops and notebooks• Serve as company liaison with customer on administrative and technical matters• Responsible for daily accounting of machines and accurate reporting to program manager -
Senior Service Desk It SpecialistLeidos Aug 2016 - Jul 2017Washington D.C. Metro AreaServe in a multifaceted role at the Defense Threat Reduction Agency (DTRA) focused on ensuring optimal system performance; diagnosing and remediating software, hardware, and connectivity issues. Employ and refine exceptional customer/client service skills. Key Achievements:• Cultivate an exceptional reputation in achieving first-call resolution on a broad range of technical issues. • Break down complex, technical terminology for nontechnical users in order to bridge communication gaps and achieve swift resolutions.• Utilize the Remedy ticket tracking system to log, track, and monitor open tickets. Document issues and associated methods leading to resolution. • Foster and cultivate open and collaborative lines of communication with technical team members to drive organizational synergy.• Regularly provision hardware/software based authentication measures for unclassified/classified networks via Common Access Card (CAC) and Public Key Infrastructure (PKI) as a Registration Authority (RA) administrator. -
Information Management AssociateU.S. Department Of State Oct 2013 - Jun 2016Us Embassy - Accra, GhanaBegan tenure as an Information Management Assistant to receive promotion to the Associate level in recognition of exceptional capabilities. Employed project management skills to lead multiple initiatives aimed to optimize system performance. Developed and led a cross-functional team of upwards of 14. COMSEC Custodian.Key Achievements:• Focused transformational leadership skills to oversee and manage the Department’s Secure Network Access with PKI (SNAP) program transition over a 6-week period and 600+ users.• Installed, maintained, and configured computers, laptops, mobile devices, printers, routers, servers, and local area networks. • Successfully administered Active Directory and Microsoft Exchange. • Continuously sought out and recommended process improvement initiatives in workflow to promote efficiency and ensured projects were completed on time and within budget. Demonstrated aptitude in managing multiple concurrent projects. • Meticulously reviewed official information and tasking cables via SMART queues to clear spills and take appropriate action on pertinent message traffic.• Held full accountability for an inventory control system valued at $500K.• Oversaw and managed a worldwide terrestrial and satellite-based telecommunications network; consistently ensuring strict alignment with Department and host nation guidelines. -
Helpdesk Agent/Customer Service RepresentativeCommunity Bank (Operated By Bank Of America) Apr 2008 - Nov 2010Okinawa, Japan• Promoted from Teller to Customer Service Representative within 6 months, and from Customer Service Representative to Helpdesk Agent within 7 months• Provided real time telephone and email support to troubleshoot problems on company supported systems and applications to 31 banking centers in four countries throughout the Pacific region• Researched and analyzed problems collaborating with consultants, senior technology management staff and affiliated consulting organizations; and served as a project manager to determine priority and severity• Coordinated, planned and organized new product testing while gathering, documenting and reporting relevant statistical data to upper management• Created and launched a procedural training program for new employees, trained and mentored new employees utilizing adopted program
Geraldine Smith Skills
Geraldine Smith Education Details
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Master Of Public Administration, Organizational Management
Frequently Asked Questions about Geraldine Smith
What company does Geraldine Smith work for?
Geraldine Smith works for Alchemy Technology Group, Llc
What is Geraldine Smith's role at the current company?
Geraldine Smith's current role is Principal - Services Operations at Alchemy Technology Group, LLC.
What is Geraldine Smith's email address?
Geraldine Smith's email address is sm****@****ate.gov
What is Geraldine Smith's direct phone number?
Geraldine Smith's direct phone number is +120255*****
What schools did Geraldine Smith attend?
Geraldine Smith attended East Carolina University, American Public University.
What are some of Geraldine Smith's interests?
Geraldine Smith has interest in Politics, Science And Technology, Children, Education.
What skills is Geraldine Smith known for?
Geraldine Smith has skills like Active Ts/sci Clearance, Active Top Secret, Diplomacy, International Relations, Information Technology, Management, Information Security, Cryptography, International Development, Inventory Management, Information Assurance, Project Management.
Who are Geraldine Smith's colleagues?
Geraldine Smith's colleagues are Trés Qualls, Jake S., Erin Straub-Gonzales, Pascal Pierre-Louis, Katie Nadler, Chris Padgett, Cody Devecht.
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