Geraldine Smith Email & Phone Number

Houston, Texas, United States

‘’Alchemy is the process of taking something ordinary and transforming it into something extraordinary.’’

Houston, Texas Area

‘’Alchemy is the process of taking something ordinary and transforming it into something extraordinary.’’

Houston, Texas Area

‘’Alchemy is the process of taking something ordinary and transforming it into something extraordinary.’’Work with technical project team members, account managers and the Project Management Organization (PMO) to plan, coordinate and monitor internal and external (client facing) project and program level initiatives. Responsible for the management of micro, small and medium sized projects. Manage resources and information; conduct scheduling, planning meetings and project activities at a project, program and portfolio level. Manage the scheduling/dispatch of all professional services team members.

Houston, Texas Area

• Responsible for over 250 on-site images and migrations from Windows 7 to 10, as well as installation, implementation, troubleshooting and/or repair of desktops, laptops and notebooks• Serve as company liaison with customer on administrative and technical matters• Responsible for daily accounting of machines and accurate reporting to program manager

Washington D.C. Metro Area

Serve in a multifaceted role at the Defense Threat Reduction Agency (DTRA) focused on ensuring optimal system performance; diagnosing and remediating software, hardware, and connectivity issues. Employ and refine exceptional customer/client service skills. Key Achievements:• Cultivate an exceptional reputation in achieving first-call resolution on a broad range of technical issues. • Break down complex, technical terminology for nontechnical users in order to bridge communication gaps and achieve swift resolutions.• Utilize the Remedy ticket tracking system to log, track, and monitor open tickets. Document issues and associated methods leading to resolution. • Foster and cultivate open and collaborative lines of communication with technical team members to drive organizational synergy.• Regularly provision hardware/software based authentication measures for unclassified/classified networks via Common Access Card (CAC) and Public Key Infrastructure (PKI) as a Registration Authority (RA) administrator.

Us Embassy - Accra, Ghana

Began tenure as an Information Management Assistant to receive promotion to the Associate level in recognition of exceptional capabilities. Employed project management skills to lead multiple initiatives aimed to optimize system performance. Developed and led a cross-functional team of upwards of 14. COMSEC Custodian.Key Achievements:• Focused transformational leadership skills to oversee and manage the Department’s Secure Network Access with PKI (SNAP) program transition over a 6-week period and 600+ users.• Installed, maintained, and configured computers, laptops, mobile devices, printers, routers, servers, and local area networks. • Successfully administered Active Directory and Microsoft Exchange. • Continuously sought out and recommended process improvement initiatives in workflow to promote efficiency and ensured projects were completed on time and within budget. Demonstrated aptitude in managing multiple concurrent projects. • Meticulously reviewed official information and tasking cables via SMART queues to clear spills and take appropriate action on pertinent message traffic.• Held full accountability for an inventory control system valued at $500K.• Oversaw and managed a worldwide terrestrial and satellite-based telecommunications network; consistently ensuring strict alignment with Department and host nation guidelines.

Okinawa, Japan

• Promoted from Teller to Customer Service Representative within 6 months, and from Customer Service Representative to Helpdesk Agent within 7 months• Provided real time telephone and email support to troubleshoot problems on company supported systems and applications to 31 banking centers in four countries throughout the Pacific region• Researched and analyzed problems collaborating with consultants, senior technology management staff and affiliated consulting organizations; and served as a project manager to determine priority and severity• Coordinated, planned and organized new product testing while gathering, documenting and reporting relevant statistical data to upper management• Created and launched a procedural training program for new employees, trained and mentored new employees utilizing adopted program

Bachelor’S Degree, Business Administration, Management, 3.6

Activities and Societies: Chancellor's List, Dean's List

Master’S Degree, Master Of Public Administration, Organizational Management