Gabrielle Boutros Email & Phone Number

Cambridge, Gb

Galway, County Galway, Ireland

Galway, County Galway, Ireland

Designed and produced engineering drawings independently for new parts to be manufactured by a machine shop for prototyping and production of a Class 1 Medical DeviceUpdated existing part designs and assemblies to reduce cost, improve functionality and solve problems identified for CAPAs and nonconformancesWrote and updated documentation for the ISO 13485 certified quality management system such as drawing review processes and manufacturing work instructions Supervised Mechanical Engineering interns, determining appropriate projects to assign, providing guidance on problems, and reviewing their workIntegrated new functionalities into the Fishbowl MRP software to improve inventory tracking, lot traceability, and implementation of custom fields

Calgary, Alberta, Canada

Performed market research to identify repositioning opportunities and competitors for an existing productIdentified gaps in user manuals based on common support ticket topics, and created written and video content for the company websiteCommunicated with clients to resolve technical issues and train new administratorsStreamlined processes by creating scripts to significantly reduce onboarding wait times