Gilberto Castaneda Email & Phone Number

Grimsby, On, Ca

California, United States

♦ Collaborate with multiple inter-disciplinary teams (onshore and offshore) in a 100% remote environment to build mobile apps that adapts to customer needs. ♦ Functional testing of new features implemented for different regions in US, Canada and Mexico.♦. Validate that product has a good user experience using Figma mocks, localization, API testing and analytics. ♦ Data testing of remote vehicle functionalities using Proxyman to identify issues with API calls. ♦ Interact and troubleshoot issues with QA/Dev and Product Managers reviewing logs

Vancouver, British Columbia, Canada

♦ Coordinate QA resources and support them with their project challenges and bottlenecks with a human-centered approach♦ Have fun identifying issues in Android and IOS native apps for amazing events like Cisco, IBM, Deloitte, Adobe, Workday, between others where people enjoy sharing amazing moments through technology. ♦Enjoy having discussions, troubleshooting with other QAs, Product owners, Developers about bugs and different ways on how to reproduce, improve and emulate them in different virtual devices.♦ Design and update scenarios, product bugs and usability issues in TestRail, Jira, Confluence and AI automation tools♦ Collaborate with teams in 100% remote environment to support them in the continuous process of improving a customized app that clients enjoy :)

5770 Hurontario Street, Mississauga, On

♦ Evaluate and explore the product with my Scrum team in order to identify critical areas, behaviours and edge cases that could be potential issues. ♦ Review and discuss backlog items with the team and if needed update acceptance criteria boundaries and review BDD scenarios. ♦ Collaborate with other scrum teams and UX specialists through collaborative tools like Jira, Sharepoint and Invision making it easier to synchronize our work between different Agile Scrum teams.♦ Test our product on multiple web and mobile platforms (android, ios, windows, linux) considering UX /PO/ customers point of view.

4 King Street, Toronto On

♦Support digital banking efforts to improve the quality and customer experience in our mobile/web solutions for Mexico, Chile and Caribbean countries.♦ Organize and execute test scenarios in simulators and real devices like Android, IOS, Windows and Blackberry phones. ♦Develop/ Mantain test scenarios using Gherkin format for automation design in Cucumber.♦ Support and mentor any Agile team members in technical or non technical concerns and deliver training documents. ♦ Coordinate with business, developers and 3rd party vendors in Chile, Mexico & Caribbean to integrate token and REST services. ♦ Comply with corporate UX wireframe standards and regulatory terms. ♦Groom acceptance criterias with Product Owner on preparation for sprint review with client.

Ciudad De México Y Alrededores, México

♦ Developed testing strategies for product quality projects resulting in a 20% increase in bugs identified in initial phases of the Software Development Life Cycle (SDLC).♦ Created mobile tests for Ipad/Iphone devices to validate functionality, performance in hybrid and native apps. ♦ Led my team in multiple global projects providing performance, automation, and manual testing efforts in Pacific Region projects.♦ Mentored my team in risk-based testing helping my team to identify 10% more bugs than commonly found.♦ Monitored QA team performance through periodic one-on-one meetings,collaboratively evaluating development objectives, projects obstacles, and improvements.♦ Designed test approaches using mind maps to clearly and simply define our scope. ♦ Recognized by my team as a great collaborator and enthusiastic even in the worst situations.

Mexico City

♦ Coordinated local and regional teams using Service Delivery Platform (SDP) to develop services like quizzes, tests, polls and surveys that helped marketing to reach new targets by using SMS/MMS and push notifications that any cellphone can support.♦ Defined tasks/priorities to Huawei tech teams and managed changes in scope with project managers.♦ Implemented Marketing value added services for mobile devices increasing subscriptions by 5% in Spain,Mexico and Colombia.♦ Conducted walkthrough meetings with SME (subject matter experts) to review and edit scenarios based on technical specifications. ♦ Collaborated with IT, business stakeholders and third party vendors in China.

♦ Analyzed client requirements and tailored test plans and test cases stored in ALM- HP (testcases repository), to map against bugs found. ♦ Provided first and second-level support for UAT and production issues.♦ Collaborated with Performance, Automation, Ethical Hacking and offshore teams to avoid test overlap by setting up multiple environments.♦ Conducted functional, integration, and regression testing. Evaluated XHTML validation, IVR (Interactive Voice Response) and web services testing to ensure software quality.

♦ Designed and implemented a regional system to manage operation of all Sony workshops, contributing to automation of Sony Service Area operations.♦ Analyzed Sony Service Area requirements to develop functional specifications of a regional product to manage spare parts and retrieved quality reports through SAP(ERP) interfaces. ♦ Developed documentation,manuals and tutorials to train key users about Sony Workshop system functionality in LatinAmerica (Argentina, Chile, Brazil, Peru, Costa Rica, Panama, Mexico).

♦ Developed policies, procedures, and service level agreements (SLA) to assure compliance with Sarbanes-Oxley operative and security guidelines.♦ Analyzed proposed disaster recovery plans (DRP) and business impact analysis (BIA) to minimize security breaches; collaborated in service provider selection.