Guillermo Cedillo Email & Phone Number

New York, Ny, Us

New York, United States

Promoted to Assistant Program Director to oversee operations at Hillside Sanctuary, a site dedicated to supporting asylum seekers.Lead a team of 13 residential aides, providing guidance, training, and supervision to ensure the safety and well-being of shelter residents, including 38 family members, children, and adults.Developed a comprehensive training manual covering safety protocols, crisis intervention, trauma-informed care, and cultural sensitivity.Collaborating with the Department of Homeless Services (DHS) and other agencies to navigate immigration laws, policies, and procedures, ensuring compliance and advocating for the needs of asylum seekers.Implemented policies and procedures to uphold program standards, including reporting ACS cases, ensuring confidentiality, and promoting a supportive and inclusive environment.

Directed, supervised, and evaluated the work activities of career counselors, OT interns, and clerical and maintenance staff. Conduct recruitment, hiring, and training of all incoming staff. Prepared program reports to inform management of program, service, and quality initiatives' status and implementation plans.• Successfully developed an enhanced Results Framework that significantly boosts the program's efficacy by pinpointing opportunities for further advancement.

New York, New York, United States

Manage three separate teams at different facilities in the NYC Chapter to ensure chapter meets programmatic goals. Assist active members in creating employment goals and execution of those goals. Provide support for members through one on one goal setting meetings. Conduct recruitment at facilities to onboard new members and meet organization employment goals. Meet with partner facility to identify individual site needs and meet program goals Develop partnerships with facility by attending staff meeting, clinical sessions, and on-site events as neededBuild relationship with volunteers to keep them engaged with the organizationEnter and update the Salesforce database with most current member information Run reports to track members attendance, mileage, and engagement with the team Represent local chapter at partner workshops, socials and eventsTrack and handle inventory for incoming and current members receiving gear and other BoMF incentives.

Conducted individual assessments to determine employment readiness for approximately 147 clients on a monthly basis. Initiate and build relationships with service groups and organizations in the broader community.Screen clients for potential job leads in the community Provided motivational interviewing in assisting clients to become gainfully employed.Assisted clients in goal setting and skill building. Maintained client progress notes for intensive review and continuity of care.

New York, New York

Facilitated weekly and annual physical inventory countsOffered direction and give constructive feedback to motivate team membersOpened and closed store, which included counting cash drawers and making bank depositsIndependently resolved all customer issues to create the best customer experience in every interactionCorresponded with online customers via electronic mail to address questions and or complaints about products.Manage Transfer request from other stores to meet sale requirementCommunicate with repair department regarding client concerns and products. Determine price and servicing for client own merchandise needing repair.

Miami, Florida

Inventory stock and reorder when inventory drops to a specified levelCoordinated with management for a store move to and from a temp location while store was being renovatedEnsure organization of back of the houseStock shelves, racks, cases, bins, and tables with new or transferred merchandiseConducted Cycle counts on the products in the store for inventory purposesHandled multiple online ordering accountsProcessed all of shipping and receiving

Greater New York City Area

Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situationsProvide crisis intervention to clientsMaintain accurate and complete client records as required by laws, district policies, and administrative regulationsCounsel clients regarding educational issues, such as course and program selection, GED registration, life skill adjustments, living habits, and career planningConduct follow-up interviews with caseworkers to determine if needs have been met

Greater New York City Area

Worked to place individuals who had been incarcerated and/or are receiving food stamps or public assistanceManaged a caseload of 300 participants and provided supportive services to prepare clients for workTracked progress of participants, utilizing both internal and proprietary NYC systems/softwareMentored participants in transition from welfare to the workforceProvided retention services to employed clients

Greater New York City Area

Recognized as employee of the month November 2011Understood all operations on the sales floor including fitting room, cash wrap and stock roomCreated proposals for layout changes and collaborated with management to improve sales

Master Of Social Work - Msw

Bachelor Of Arts (Ba), Applied Psychology