Gisele S. De Chermont, Msc, Pmp

Gisele S. De Chermont, Msc, Pmp Email and Phone Number

Business Specialist @ Sesc
Rio de Janeiro, RJ, BR
Gisele S. De Chermont, Msc, Pmp's Location
Rio de Janeiro, Rio de Janeiro, Brazil, Brazil
Gisele S. De Chermont, Msc, Pmp's Contact Details

Gisele S. De Chermont, Msc, Pmp personal email

About Gisele S. De Chermont, Msc, Pmp

High performance IT professional, fluent in English, PMP, with large experience of business analysis, project and portfolio management, having contributed efficiently and qualitatively to the achievement of renowned organizations’ strategic objectives. Customer relationship excellence, built on an IT dedicated and evolutionary career full of successful cases, best practices, valuable deliveries and beneficial business outcomes, helping organizations to obtain better quality on their products and services.Corporate business areas relationship, as well as other stakeholders such as third party, vendors, internal users, IT teams, clients and external suppliers. Project planning, negotiation, requirements determination, process mapping, change management and functional solution definition. Development coordination, system analysis, implementation and maintenance, documentation, report, follow-up and quality assurance.🎯 Main projects/contributions and outcomes: ➊ Operational Excellence of Grupo Águas do Brasil – since 2021: value added deliveries and maintenance management system operation sustainability (CMMS)➋ Entrepreneurial unification and corporate (Human Resources) systems integration of Claro Brasil group (incorporation of Embratel and NET by Claro) – since 2013: structural processes and systems corporate unification➌ Embratel Number Portability – since 2008: in compliance with regulatory issues (Anatel)➍ Telecommunications Billing – since 1998: business financial sustainability💻 Software applications: Microsoft Office (Word, Excel, PowerPoint, Access), Project, PPM, EPM, SharePoint, Visio, Power BI👩‍💼 Soft skills: emotional intelligence, leadership, problem solving ability, collaboration, goal-orientedStrong motivation, productivity, organization, collaboration and writing ability ✍📚 Lifelong learning and knowledge update regarding innovation, quality, management, leadership, Agile, organizational and digital transformation, methods, frameworks, techniques, IT trends“She believed she could, so she did” ☺📧 Contact: gisele.chermont@gmail.com

Gisele S. De Chermont, Msc, Pmp's Current Company Details
Sesc

Sesc

View
Business Specialist
Rio de Janeiro, RJ, BR
Website:
sesc.com.br
Employees:
9630
Gisele S. De Chermont, Msc, Pmp Work Experience Details
  • Sesc
    Business Specialist
    Sesc
    Rio De Janeiro, Rj, Br
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  • Sesc
    It Specialist
    Sesc Apr 2022 - Present
    Rio De Janeiro, Rio De Janeiro, Brazil
    Gerenciamento do projeto de integração do sistema de gestão administrativa MXM-WebManager com o Web Business Center Portal de Compras Paradigma. Controle de escopo, atividades, testes, tempo e custo.Implantação e gestão a nível nacional do sistema de gestão administrativa MXM-WebManager, com ênfase nos módulos de Compras, Contratos e Estoque. Automatização de processos, padronização e integração sistêmica.Atendimento e suporte à resolução de problemas sistêmicos do ERP MXM-WebManager, garantindo a satisfação de clientes internos do Departamento Nacional do SESC e Departamentos Regionais.Estudo de viabilidade, planejamento, apresentação gerencial, comunicação com fornecedores, elaboração e controle de cronogramas de projetos estratégicos.🎯 Principais resultados:➤ Transformação digital➤ Inovação tecnológica➤ Automatização de processos➤ Satisfação de clientes
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  • Grupo Águas Do Brasil
    Senior Systems Analyst
    Grupo Águas Do Brasil Jan 2021 - Apr 2022
    Niterói, Rio De Janeiro, Brazil
    Value added deliveries of strategic project Operational Excellence, providing high quality solutions to fulfill Operations area business needs. Equipment maintenance management system operation sustainability.Functional requirements identification, specification and analysis, implementation support, testing, go-live and sustain of Computerized Maintenance Management System/Software (CMMS) Engeman, ensuring feasibility, reliability, consistency and better performance.Major IT responsible for CMMS Engeman, including planning, organizing, priority setting, scheduling, testing and leading activities to deliver valuable results for the business and achieve operational goals.Actuation as subject matter expert to drive improvements and enhance application solutions for Operations corporate area.Incident/ticket resolution and management, improving IT efficiency, effectiveness and service capabilities. User assistance and guidance on system usage.Focal point of communication with software contractor regarding system on-going, features, bugs, technical issues report and problem solving. Activity controlling and quality assurance.🎯 Key achievements/contributions: value added deliveries, maintenance management system operation sustainability, customer satisfaction, IT efficiency.
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  • Claro Brasil
    It Project Manager
    Claro Brasil Sep 2009 - Jan 2020
    Rio De Janeiro, Rio De Janeiro, Brazil
    (Claro, NET and Embratel Group)Project, portfolio and request management, requirements identification, business processes mapping and analysis, system solution definition, managerial status reports, indicators (KPIs), follow-ups and executive presentations.Corporate business areas (customer) relationship management, generating well succeeded results.Interaction and assertive communication with both business and IT.Efficient and effective requirements follow-up and control, ensuring customer satisfaction.RFQ (Request for Quotation) process leadership, project scope, time and cost estimates and planning, providing valuable information for executive decision making.Performance in strategic complex projects (following PMBOK guide), highlighting the entrepreneurial unification and Human Resources (HR) systems integration of Claro Brasil group (incorporation of Embratel and NET by Claro).Functional specifications, including software integration solutions and event management. Partnership with architecture professionals to design solutions involving legacy systems, databases and hybrid integrations.👏 Recognition for decisive contribution to IT Project Management realizations in the year of 2014.🎯 Key achievements/contributions: unified and integrated system solutions with beneficial business outcomes, improved quality of products and services, customer and employee satisfaction, rich information for executive decision making, valuable deliveries on time, within budget and in compliance with regulatory issues.
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  • Claro Brasil
    Systems Specialist
    Claro Brasil Jun 2006 - Aug 2009
    Rio De Janeiro, Rio De Janeiro, Brazil
    (Embratel Telecommunications)Performance in Embratel Telephone Number Portability project, a business case of successful implementation in response to Anatel´s (Brazilian Telecommunications regulatory agency) requirements.Business needs identification, benchmarking with external suppliers, solution alternatives evaluation and validation, project planning. Design, development and test support - BSS (Business Support Systems).🎯 Key achievements/contributions: improved quality of products and services, customer satisfaction, valuable deliveries on time, within budget and in compliance with regulatory issues.
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  • Claro Brasil
    Sytems Consultant
    Claro Brasil Oct 2002 - May 2006
    Rio De Janeiro, Rio De Janeiro, Brazil
    (Embratel Telecommunications)Billing functional specification in attendance to Embratel´s business requirements. Kenan Arbor/BP software customization (Billing system solution for residential market).Focal point of communication with Print Center Xerox for updates on Embratel residential bill invoice mock-up.Trainee employees recruiting, training and follow-up.🎯 Key achievements/contributions: improved quality of products and services, customer satisfaction, valuable deliveries on time, within budget and in compliance with regulatory issues.
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  • Dba
    Senior Systems Consultant
    Dba Apr 1998 - Sep 2002
    Rio De Janeiro, Rio De Janeiro, Brazil
    Coordination of system development projects for Telecommunications companies.Billing and Customer Care / CRM business and information system analysis, for customization and implementation in Telecommunications companies. Business processes and Telecommunications operations analysis.Project management support and quality assurance in Mediation, Activation and Interconnection startup projects - OSS (Operations Support Systems) for the client Oi Celular.Activities planning, change request analysis, processes specification and operational procedures definition for the client Telemar (nowadays known as Oi). Functional gap analysis and customization of Arbor/BP (Kenan Billing solution).Billing functional solution definition in attendance to client Intelig´s business requirements, in a startup Billing project.Telecommunications Billing systems follow-up and quality control, using I-Case Composer/Cool:Gen in client/server environment.Technical proposals writing, in RFP (Request for Proposal) response to high complex projects of potential clients.🎯 Key achievements/contributions: launch of products and services in Telecommunications market, customer satisfaction, valuable deliveries on time, within budget and in compliance with regulatory issues.
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  • Dba
    Systems Consultant
    Dba Sep 1996 - Mar 1998
    Rio De Janeiro, Rio De Janeiro, Brazil
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  • Dba
    Systems Analyst
    Dba Aug 1991 - Aug 1996
    Rio De Janeiro, Rio De Janeiro, Brazil
    System development, implementation and quality control (evaluation, validation, standardization) for the client Companhia Vale do Rio Doce (nowadays known as Vale) – financial systems – using Composer by IEF, client/server architecture and information engineering methodology concepts. Evolutionary maintenance support.Coordination of development and maintenance activities with CSP/DB2 and COBOL applications for systems of client Companhia Vale do Rio Doce (nowadays known as Vale).Financial systems development and quality control for the client White Martins, including requirements identification, data modelling, project specification and program definition in PROGRESS (programming language and database).👩‍🏫 Given lecture: Rapid Application PrototypingIII Management Seminar “Development Corporate Environment”DBA Engenharia de Sistemas – August/1995🎯 Key achievements/contributions: customer satisfaction, valuable deliveries on time and within budget.
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  • Dba
    Computer Programmer
    Dba Nov 1990 - Jul 1991
    Rio De Janeiro, Rio De Janeiro, Brazil
    Real Estate system implementation in mainframe environment BURROUGHS/UNISYS for the client SENAI-DR/RJ.Diverse system analysis, programming and documentation (Real Estate, Accounting, Materials).🎯 Key achievements/contributions: customer satisfaction, valuable deliveries on time and within budget.
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  • Metodo Informática
    Computer Programmer
    Metodo Informática Jun 1990 - Oct 1990
    Rio De Janeiro, Rio De Janeiro, Brazil
    System development including requirements identification, analysis and logical and physical data models specification.COBOL analysis and programming (on-line and batch) in mainframe environment BURROUGHS/UNISYS for the client FIRJAN/SESI/SENAI, including system documentation (system manual and user manual). Maintenance and user support.🎯 Key achievements/contributions: improved quality of products, IT efficiency, customer satisfaction.
  • Firjan
    It Trainee
    Firjan Jun 1989 - May 1990
    Rio De Janeiro, Rio De Janeiro, Brazil
    COBOL programming for system applications, including development and testing in mainframe environment BURROUGHS/UNISYS: file maintenance programs, storage and reports.🎯 Key achievements/contributions: improved quality of products, IT efficiency, customer satisfaction.
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Gisele S. De Chermont, Msc, Pmp Education Details

Frequently Asked Questions about Gisele S. De Chermont, Msc, Pmp

What company does Gisele S. De Chermont, Msc, Pmp work for?

Gisele S. De Chermont, Msc, Pmp works for Sesc

What is Gisele S. De Chermont, Msc, Pmp's role at the current company?

Gisele S. De Chermont, Msc, Pmp's current role is Business Specialist.

What is Gisele S. De Chermont, Msc, Pmp's email address?

Gisele S. De Chermont, Msc, Pmp's email address is gi****@****ail.com

What schools did Gisele S. De Chermont, Msc, Pmp attend?

Gisele S. De Chermont, Msc, Pmp attended Ufrj - Universidade Federal Do Rio De Janeiro, Pontifícia Universidade Católica Do Rio De Janeiro.

Who are Gisele S. De Chermont, Msc, Pmp's colleagues?

Gisele S. De Chermont, Msc, Pmp's colleagues are Andrya Dannyely, Mariana Rocha, Tatiana Rezende, Ulicio Junior, Juliana Muniz, Frank Pina, Wanderson Kleber.

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