Gloria Cheung Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

-Utilize Agile Methodology to identify, track, and solve issues related to various HRIS systems (i.e. Service Now, SuccessFactors, Visier), data governance, and HR process improvement-Analyze HR data and provide critical employee insights to advise on headcount planning, compensation, risk management, and budgeting decisions-Conduct root cause analysis on people processes and procedures to improve efficiency and effectiveness-Proposed an integrated first aid attendant tracking method utilizing SuccessFactors and Service Now to ensure adequate first aid attendant coverage at all locations

-Implemented job and career architecture to enable accurate market pay analysis-Assisted in the implementation of Payscale, a market pay analysis tool-Calculated and processed commissions for all commissioned employees-Designed and conducted a cross-sectional, mixed method corporate wide vaccine attitude study to inform on corporate vaccine and mask polices during the COVID-19 pandemic

-Managed and executed up to 400 cases per month through Service Now as part of a HR Shared Services team-Created and managed an internal Sharepoint site for the People Division to enable live collaboration-Documented and mapped 30+ HR processes within the People Division-Assisted in the implementation of Visier People Analytics tool and trained all 40+ employees within the People Division-Administered and managed system access to multiple HRIS, including Visier, HR Service Now module, Glint, and SuccessFactors

The Policy Committee is a group of cross-functional employees with a passion for occupational health and safety that recommends and advises on enterprise-wide OHS matters. The committee oversees all 50+ workplace committees across the organization to ensure federal OHS regulation compliance and cohesive OHS initiatives focused on employee physical and mental wellness at Coast Capital.

Surrey, British Columbia, Canada

- Ensured federal regulation compliance in Occupational Health & Safety (OHS) at Coast Capital by establishing Workplace Committees at all 55 locations and creating a framework to help the company meet its Occupational Health & Safety goals- Established emergency procedures and processes including evacuation and First Aid for 2 new administration offices- Conducted statistical analysis on Short-Term Disability usage to find gaps and areas for improvement- Facilitated and create communication materials on OHS changes to all People Leaders and Senior Leaders- Organized COPE Conference at Coast Capital Savings for 40 attendees- Lead Corporate wellness initiatives during Mental Health Awareness Week by establishing Grateful Walls on all five floors of Help Headquarters- Created and lead three corporate-wide mindfulness challenges- Collaborated with Corporate Learning to create three required online training modules on Fire Safety & changes to Coast’s Health & Safety program with respect to Canada Labour Code & Canadian Occupational Health & Safety Regulations- Edited and designed more than 20 intranet pages to ensure federal compliance- Created a spreadsheet-based system to help departments ensure all requirement are completed as part of Risk/Compliance compliance

Vancouver, Bc

-Train and mentor 5 new hires by providing feedback and shadowing opportunities-Provide resources to colleagues to improve employee well-being-Assisted nearly 200 members per year with budgeting and financial literacy by referring to appropriate professionals and establishing budgeting plans with members-Assisted management in improving operational efficiency by implementing coin tracking system and centralized information system-Collaborated with multifunctional teams to create Take Charge Manager, an interactive money management tool to help members improve their financial well-being

Richmond, Bc

-Hired, trained, and mentored 5 secondary school students to become successful business professionals through the Youth Get It Intern Program-Lead and managed more than 5 community events by collaborating with various team to engage youth for brand awareness and community development-Created interactive meetings to help colleagues learn various banking topics via Kahoot and Poll Everywhere-Acted as a liaison between Youth Team Representatives and the Community Leadership team to facilitate seamless communication

Richmond, Bc

-Represented Coast Capital Savings in various community events by actively participating in operational activities on-site-Contributed to the development of a new event activation for the Community Leadership Team-Created a multi-branch challenge to motivate staff to meet referral targets-Supported the Ironwood Branch by providing teller services to members

-Reviewed and advised doctoral and post-doctoral researchers on research methods and designs to ensure youth inclusivity and safety-Recommended doctoral and post-doctoral research proposals for funding-Collaborated with medical researchers on research methods-Presented in collaboration with Foundry BC at Frayme Research Conference on Creating a Safe Environment for Youth in Research

Vancouver, British Columbia, Canada

-Co-created CMHA BC's youth engagement strategy-Recruited and selected more than 5 Youth Advisors for the 2020 Youth Advisory Committee-Co-presented on youth mental health advocacy to employees working in the private sector

- Attended monthly and/or bi-weekly advisory meetings to share, learn, and discuss- Developed direction for new BounceBack® website from user experience, critical pages and content, youth FAQs, guidance on videos from past participants -Reviewed and provided feedback on new BounceBack® website on content, design, and user interface- Co-created Celebrate Everyday Victory Campaign targeted at youth 15-18 years old- Provided feedback on how to promote the program to youth 15-18 years old- Co-led the development of the BounceBack® Youth Engagement Strategy including a literature review, data analysis, and contributions to the report writing process to guide future work with youth engagement- Shared the Celebrate Everyday Victories campaign creative and messages in spaces that mattered to them- Contributed to creating a safe environment where everyone had the opportunity to feel heard and respected

-Collaborated with 24 Youth Ambassadors in BC to improve the Bounce Back program for youth, an online cognitive behavioural therapy based resource for mild to moderate depression-Conducted exploratory research to gain insight on barriers to mental health resources in youth to promote the Bounce Back program and decrease mental health stigma-Developed and advise CMHA on promotional materials targeted to youth-Wrote article on CMHA’s Youth Blog on cross-cultural mental health issues and to promote mental health awareness

Richmond, Bc

-Introduced students to the art and sport of Taekwondo by teaching basic Taekwondo techniques-Coached Blue-Red Belt to Black Belt competitors for provincial Poomsae Taekwondo competitions-Performed in over 10 Taekwondo demonstrations in Greater Vancouver with the demonstration team-Planned curriculums and lead physical training sessions with Senior Instructors and Masters to help -students lead a healthier lifestyle through Taekwondo-Taught proper Taekwondo forms and techniques using innovative games and methodology to engage students of all ages in class

Disability Management Practitioner Program, Disability Management

Bachelor Of Business Administration (Bba), Human Resources Management

Activities and Societies: Concentration: Human Resources Management Minor: Psychology Completed Effective Intercultural Communication.

Workplace Mental Health Leadership Certificate

Young Investor Program

Activities and Societies: Case Competition, Stock competition