George Morton Email & Phone Number

Washington, Dc, Us

Springfield, Virginia, United States

Arlington, Virginia

 Acted as a member of the setup team to develop customer relationships with the Apple culture. Installed software such as iWorks, Office for Mac, Adobe Photoshop, HP Wireless Printer drivers, and more on Apple Technologies as a member of the setup team. Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBooks, MacBook Pro's, Mac Air, iMAC's, both versions of the iPad, all iPod Models, iPhones Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walkthrough.

Washington, District Of Columbia, United States

 Perform a variety of special assignments which require substantive and complex research of issues pertaining to the Coast Guard Purchase Card Program, policies, organizational and functions responsibilities  Identify and recommend efficient ways to accomplish program objectives  Provide technical assistance and monitor purchase card system via JP Morgan Chase to ensure hierarchy structure is accurate and updated to include changing merchant category codes, purchase card cancellations, troubleshooting issues, etc.  Serves as the alternate focal point for coordination of the application, issuance and destruction of purchase cards, establishment of reports, and administrative training. This includes acting as the liaison between Program Managers, Component Primary Organization Program Coordinator, and entire purchase card community  Plan the execution of task in an effective and efficient manner in order to communicate  Provide daily help desk support, responding to email or telephone questions/requests  Perform various purchase card reviews and audits  Research and present recommendations/solutions on purchase card issues, policy and potential problems  Develop and disseminate standard Purchase Card Notices to United States Coast Guard Purchase Card Stakeholders  Analyze data, compose reports, and make recommendations to Program Manager on the effectiveness of enforcing Internal Controls and Policies  Develop presentations and conduct training for all purchase card stakeholders

Washington D.C. Metro Area

 Apart of an IT support group for over 12,000 end users Utilized AirWatch for remote management on Mobile Devices Configured PKI encryption for iOS Devices (iPhone 7, 8, and XR) Configured devices utilizing Blackberry UEM

Arlington, Va

•  Use best practices to oversee a motor pool covering GSA-leased vehicles, including routine maintenance and accurate reporting, and as excel as a resident specialist with all pertinent technology platforms. Streamlined methods to maintain vehicle records for our GSA leased motor pool fuel purchases, maintenance, and mileage reports, resulting in cost savings of $1.5 Million and significant gains in overall productivity. Selected as Accident Manager for all of TSA; as well as the primary liaison to TSA Headquarters and Field Parking Program, guaranteeing strong performance and quick resolution to any issues.  Created custom knowledge hub to share information with offices within TSA to help create page on their HR websites regarding fleet programs, cutting down on related problem while elevating overflow. Promote clear, reliable communications through input in TSA Program Manager meetings. Improved methods to manage parking passes for 2500 TSA HQ employees; demonstrate analytic skills in performing Parking and Transit Audits against the On Board Roster, Loss Report, and Parking Waitlist under heavy workload. Maintain consummate professionalism in delivering customer service support to PMD Fleet and Transportation.

Temple Hills, Md

 Oversaw fleet of 200+ cars, and selected by Branch Manager to enhance marketing to new accounts through various Sales and Service Calls; noted for contributions to an 150% upturn in annual revenue. Governed employees and supported extensive training and coaching to remediate any performance gaps.  Spearheaded well-received strategies for daily operations to meet volume of reservations and needs of local accounts, leading to an 89% upsurge in average customer service ratings in just 6 months. Rose above Enterprise's Service Quality Index scores by up to 89%, placing in the top 5% of all employees. Demonstrated outstanding problem-solving capacity to deliver on customers and vendor requirements. Originated heavily-researched marketing strategies to expand branch reach to local businesses and the community, leading to improved brand engagement and an 125% upturn in overall net profit. Achieved an 50% increase in upselling metrics through knowledge of optional protection products. Designated to attend the selective “Best Person Program” due to outstanding performance. Wrote actionable accident reports to corporate to support strategic decision making.

Temple Hills, Md

Silver Spring, Md

• Commission-based sales environment• Provided customers with exemplary customer service• Met monthly sales quota

Largo, Md

 Arranged travel for contractors and employees while strictly adhering to all pertinent guidelines, in addition to preparing travel vouchers and organizing many different reservations for up to 75 traveling employees. Reviewed contractors and employees travel expenses and receipts for reimbursement, upholding complete integrity while showcasing excellent work ethic, working in-line with 10 other auditors. Created Excel spreadsheets for B&A contract invoices while emphasizing clarity and ease of navigation. Handled financial reconciliations, audit work papers, and cost accounting to meet the dynamic needs of a growing business; expanded skillset surrounding procedures for direct expenses and subsequent allocations. Elected to aid with proposal writing for government contracts which represented potential revenue impacts of $1 Million.

Masters, Sports Analytics & Management

Bachelor Of Science (Bs), Business Administration And Management, General

Activities and Societies: Member of Hampton University Marching Band, President of the Beta Chapter of Iota Phi Theta Fraternity Inc