Gregory Curtis, Mba Email & Phone Number

Churchville, Maryland, United States

Clifton Springs, New York, United States

• Directed the IT Department and hands-on leadership in tactical response to COVID-19 pandemic for the essential healthcare function to enable the business to maintain critical service delivery to clients/patients..
• Led the organization through a transformational change from largely office-based client service delivery to virtual Tele-Health based service delivery during the “early days” of the Covid-19 crisis and response.
• Developed overall IT Strategy for the organization with a particular focus on Digital Marketing, modern data analytics (Power BI), Information Security & Privacy, and office/administration process optimization and.
• Responsible for all IT related projects including Personal Productivity (PC’s, laptops, tablets, mobile phones, modems, printers, fax machines, camera network), Network Infrastructure, and business applications, both.

Victor, NY

• Developed IT relationship with Global Commercial division (sales, marketing, customer service). Member of extended leadership team for the global organization, as well as Asia Pacific and Americas sales regions..
• Defined strategic plan for the regions, balancing short term tactical needs and corporate IT strategy. Resulted in a stable and reliable infrastructure to support 20% growth objectives.
• Represented and advocated for business groups in IT strategy development and annual demand planning process creating a strong alignment of IT direction and resource allocation to business priorities.
• Utilized the VMOST (Vision, Mission, Objectives, Strategies, & Tactics) analysis approach to align the IT organization and projects to the business plan.

Rochester, New York Area

• Led strategy development, application portfolio management, program execution, operations, and financial budgets for Canadian, Financial Services, and Global Account Sales divisions.
• Developed 3 year, 15+ project roadmap for transformation programs providing a clear framework for governance, resource allocation, project execution, and benefits realization.
• Delivered on expected transformation objectives to improve customer experience & loyalty by 20%. Simplified business processes to be 90% standard processes. Reduced IT infrastructure complexity (retire legacy systems).

London, United Kingdom

• Expanded responsibility to include global delivery for developing markets organization in the western hemisphere and IT support for a new Channel Partners Organization by adding 60 employees, 15 countries and $20M.
• Managed diverse, localized applications and systems to create economies of scale, and other efficiencies, resulting in an increased operations reliability (>95%), application availability (>99%), and lower costs (>15%).
• Developed an IT strategy and roadmap based on the global objectives of the channel partner organization resulting in successful implementations supporting the 20% growth of this new organization.

London, United Kingdom

• Oversaw all IM services and operations delivered to business units. Accountable to President, Xerox Europe and President, Developing Markets organizations. Led team of 200 employees across 30+ countries, and budget of.
• Created organizational strategy to centralize IT resources across the region, including an independent transformation team and remotely based individuals / teams in 15+ countries. Eliminated competing projects.
• Reduced costs by 50% by developing 5-year target operating model for IT operating costs and an investment program roadmap of clear strategies to achieve the goal.
• Established portfolio management process with monthly reporting on project health, total costs, and benefits with a 40% improvement in report timeliness and 20% reduction in administrative time.
• IT Leader for multiple Mergers & Acquisitions (M&A) in the eastern hemisphere to support growth targets and implementation timelines.

Rochester, New York Area

• Directed IT department serving all corporate functions (Finance, HR, Audit, Treasury, Compliance), and business units with a global charter. Led a team of 7 IT delivery groups and 100 employees, with a budget of $150M.
• IT Leader on Corporate M&A Due Diligence team of largest strategic acquisition in Xerox history. Created and managed IT Portfolio of projects to enable corporate synergy targets and smooth transition.
• Created multi-level strategic roadmap for each function to plan, design, execute, and deliver on technology-enabled business vision and objectives.
• Managed a portfolio of 40+ projects concurrently, to deliver market driven change, technology innovation, and a positive ROI agreed with division CFOs on target with objectives.
• Established a sourcing strategy for IT services leveraging 3 Global IT suppliers to change the delivery model, lower costs by 30%, and improve the Level of Service (LOS) commitments to 95% achievement.
• Led organization transformation to achieve stronger alignment to business functions by increasing the transparency to IT operations resulting in higher confidence and a 2X spending budget.

Rochester, New York Area

• Led all applications and infrastructure delivery in the North America region. Directed end user desktop/laptop delivery and support, mid-range and mainframe data centers, Seibel CRM/PRM, and Oracle ERP/eBS platforms..
• Transitioned North America Mid-range Data Center support from incumbent to new supplier on schedule with no disruption to mission critical systems and level of support, producing $5M/year savings.
• Optimized a $10M portfolio of software maintenance contracts to yield 30% savings annually.
• Re-designed Oracle ERP platform delivery organization by consolidating multiple independent groups.

Rochester, New York Area

Responsible for the Design, development, delivery, and production operations for IT software solutions to support North American direct and indirect sales channels. These solutions include Marketing research and campaigns, Sales Force Automation (SFA), Pricing, Contracting, and Order Management.

Bachelor Of Science - Bs

Master Of Business Administration - Mba