- Spearheaded the overhaul of network and information systems resort-wide, significantly enhancing functionality and security.- Accountable for daily operations of all network and information systems.- Administered Windows and Linux systems within a clustered VMware environment, optimizing performance and reliability.- Managed and grew a team of IT professionals, providing leadership, mentorship, and technical guidance.- Collaborated with cross-functional teams to identify and… Show more - Spearheaded the overhaul of network and information systems resort-wide, significantly enhancing functionality and security.- Accountable for daily operations of all network and information systems.- Administered Windows and Linux systems within a clustered VMware environment, optimizing performance and reliability.- Managed and grew a team of IT professionals, providing leadership, mentorship, and technical guidance.- Collaborated with cross-functional teams to identify and implement technology solutions to enhance business operations and guest experiences. Show less

- Orchestrated the management of client infrastructures, ensuring smooth operations and adherence to best practices across a range of industries.- Served as escalation support to technicians and help desk personnel, providing expert guidance and troubleshooting assistance.- Identified and presented sales opportunities to senior management, contributing significantly to revenue growth and client portfolio expansion.- Conducted technical assessments and provided recommendations for… Show more - Orchestrated the management of client infrastructures, ensuring smooth operations and adherence to best practices across a range of industries.- Served as escalation support to technicians and help desk personnel, providing expert guidance and troubleshooting assistance.- Identified and presented sales opportunities to senior management, contributing significantly to revenue growth and client portfolio expansion.- Conducted technical assessments and provided recommendations for client system improvements and upgrades. Show less

Immediately contributed to the successful large-scale deployment of Valley River Casino's back-of-house information systems, showcasing adaptability and efficiency from the start. This critical initiative established a solid IT infrastructure to support both casino and hotel operations. Delivered daily technical support for Harrah's Network and Casino Management Systems, ensuring seamless functionality and user satisfaction. Played a pivotal role in addressing complex technical… Show more Immediately contributed to the successful large-scale deployment of Valley River Casino's back-of-house information systems, showcasing adaptability and efficiency from the start. This critical initiative established a solid IT infrastructure to support both casino and hotel operations. Delivered daily technical support for Harrah's Network and Casino Management Systems, ensuring seamless functionality and user satisfaction. Played a pivotal role in addressing complex technical challenges, maintaining consistent operational excellence. Led the deployment and ongoing maintenance of Harrah's Lodging Management System, covering aspects from physical layer access control to hotel phone systems, and managing mobile devices for housekeeping and service staff. This vital role ensured the delivery of high service standards and operational efficiency across the hotel. Managed the comprehensive maintenance and deployment of advanced audio and video systems throughout the casino and hotel, including an extensive network of TVs, set-top boxes, nWare networked audio systems, Castnet video, and digital signage systems. Skillfully utilized vendor support to maximize system functionality and reliability. Oversaw Point of Sale (POS) systems for restaurant and retail outlets, encompassing kiosks, card readers, kitchen displays, and printing systems. Additionally, provided support for InfoGenesis backend databases, ensuring smooth and accurate transactional processes. Coordinated the imaging and deployment of all "back of house" office systems for the casino, including network devices, Windows servers, workstations, and peripherals. This effort streamlined operations and enhanced the security framework. Achieved the Security+ Certification, underscoring a deep commitment to cybersecurity principles and reinforcing the safeguarding of sensitive information and systems against potential threats. Show less

Spearheaded the physical setup and enhancement of datacenter infrastructure, expertly handling racking, cabling, and configuring ports for both new and existing equipment, ensuring optimal performance and scalability. Demonstrated comprehensive working knowledge across a diverse array of server environments, including Windows, UNIX, and Macintosh, as well as mastery in managing Open Systems like ESX server farms and VMware clusters, enhancing system robustness and… Show more Spearheaded the physical setup and enhancement of datacenter infrastructure, expertly handling racking, cabling, and configuring ports for both new and existing equipment, ensuring optimal performance and scalability. Demonstrated comprehensive working knowledge across a diverse array of server environments, including Windows, UNIX, and Macintosh, as well as mastery in managing Open Systems like ESX server farms and VMware clusters, enhancing system robustness and reliability. Executed precise cable management tasks, leveraging in-depth understanding of copper and fiber specifications to maintain and upgrade data center connectivity, optimizing network performance and data throughput. Conducted initial diagnostics and troubleshooting for network issues across various platforms, including Cisco, Juniper, Nortel, and F5 devices, swiftly identifying and mitigating incidents to minimize downtime. Oversaw the meticulous management of backup tape rotations to off-site facilities, ensuring data integrity and availability in compliance with disaster recovery and business continuity plans. Acted as a vital liaison among management, vendors, and technical teams, fostering strong relationships and seamless communication to guarantee uninterrupted service and infrastructure reliability. Established as the central point of contact for both infrastructure and application teams, facilitating efficient incident management, from initial assessment to resolution, and enhancing system stability and user satisfaction. Coordinated the management of incoming incidents, accurately determining severity, orchestrating escalation processes, and leading resolution efforts, all while ensuring transparent communication with stakeholders regarding impact and outage analysis. Monitored and supported global network infrastructure and critical business applications, employing proactive measures to preempt potential issues and maintain high availability. Show less

Responsibilities:• Developed solutions to ensure the highest level of technological efficiency and systems up-time for customers in Charlotte and surrounding areas.• Worked closely with Business leaders to comprehend and visualize an accurate and complete picture of all business processes. Determine which process improvements add the most value and ensure that improved solutions support business needs.• Provided consistent documentation and communication from issue… Show more Responsibilities:• Developed solutions to ensure the highest level of technological efficiency and systems up-time for customers in Charlotte and surrounding areas.• Worked closely with Business leaders to comprehend and visualize an accurate and complete picture of all business processes. Determine which process improvements add the most value and ensure that improved solutions support business needs.• Provided consistent documentation and communication from issue troubleshooting and project management to post-resolution follow up.• Vendor and asset management, including detailed inventories of client’s technology assets and leveraging vendor escalation when needed.• Monitoring and support of a pool of about 60 client networks, 100+ servers’ 300-400 workstations and all network infrastructure, providing on-site support when needed. • Project work including server installations, Network/Asset relocations, Active Directory migrations P2V migrations and software upgrades.Achievements:•Developed and implemented disaster recovery system for all clients company-wide and fine-tuned the solution to support individual customer needs.•Grew customer base by 5% due to positive “word of mouth” from existing clients, adding approximately $25,000 in annual revenue. Show less

Responsibilities:•Supported 20-25 client networks in the Charlotte metro area.•Managed client projects including, server migrations and new installs, relocation of client networks and associated hardware, new network infrastructure planning and installation, etc.•Worked with third party technology companies and software vendors when necessary.•Provided technical insight to sales team during customer interactions.Achievements:•Exceeded service level… Show more Responsibilities:•Supported 20-25 client networks in the Charlotte metro area.•Managed client projects including, server migrations and new installs, relocation of client networks and associated hardware, new network infrastructure planning and installation, etc.•Worked with third party technology companies and software vendors when necessary.•Provided technical insight to sales team during customer interactions.Achievements:•Exceeded service level agreements week to week for all customer accounts and Earned “Top Consultant” award several times.•Improved company workforce by helping junior consultants earn MCP and A+ Certifications. Show less