- Excited to lead the team in transforming our legacy EFT payments engine into a state-of-the-art payments processing system. This is a once-in-a-lifetime opportunity, and I can’t wait to deliver the value and see the impact we make - Enabling near real time capability to process on average 5 million electronic funds transfer (EFT) payments daily, that provides data rich payments for enhanced customer experience while reducing the operating cost.- Modernizing the EFT payments platform by building the state-of-the-art low value payments engine.- Saving more than $ 3 million in operating cost by decommissioning the legacy payments platform.- Collaboratively delivered an API based technology solution in partnership with a prominent global credit card provider, facilitating seamless international funds transfers.- Successfully implemented a technology solution aimed at fraud prevention, ensuring the security of the bank's customers' funds.- Delivered a technology solution tailored to meet the requirements outlined by Payments Canada.

- Led the in-house development of cloud-based billing system for corporate, commercial, and small business client payments- Saved $ 1 MM annually in maintenance and licensing cost by retiring two vendor-based billing systems- Migrated sixteen payment products from legacy systems to new billing solution without any customer impact- Owned corporate pricing adjudication application, fixed the legacy issues, and turned the business partner relationship from adversary to advocate for the team- Maintained employee engagement score of 100% on employee engagement survey- Led multiple releases with zero severity one production incident and with no emergency release

- Currently teaching 'Industry Processes and ITIL' Course to first year Wireless Telecommunications graduate certificate program students The course prepares students to enter and work in the IT industry. It helps students understand the processes that IT departments in the local industry use to build, maintain and upgrade their systems. The course teaches the methodology used for troubleshooting, communicating and solving issues that arise in an IT system.- Currently teaching 'IT Support & Processes' to second year Computer and Network Support Technician program students.This course provides the foundations of information technology (IT) service process, functions and roles in organizations. The learners learn about IT operations and IT service life cycle. Understanding of organizational cultures and behaviors are covered as part of the course and impact of organizational cultures on IT service management is discussed in the course. The learners comprehend about IT Infrastructure Library (ITIL) terminologies, core principles and best practices adopted by the IT service management. Customer support is one of the fundamental skills in IT support industry. Skill sets needed for customer support in the technical areas are covered as part of this course.- Currently teaching 'IT Service Management' course to students of School of Continuing Education.The course covers all the fundamental concepts and terminology of the ITIL framework and provides practical, real-world application examples and context. All components of the service lifecycle are covered: service strategy, service design, service transition, service operation and continual service improvement. In addition to reviewing the key processes and functions within the lifecycle, emphasis is placed on how these processes, functions, and the lifecycle as a whole, can be used by real IT organizations to more effectively and efficiently meet business needs.

Process Improvement- Leading a team of senior process improvement professionals- Leading numerous initiatives that result in measurable improvements of efficiency and effectiveness of business processes- Select, evaluate, and prioritize key process improvement initiatives, jointly with senior leadership, to drive outcomes that align with the organization’s strategic goalsResponsible for evolving the process improvement practice within ITChange Management- Change leader responsible for leading the transformation of the IT PMO- Championing and developing a sustainable culture of continuous process improvement- Utilize change management techniques to ensure the improvements are successfully implemented and sustainedRelationship Management- Proactively develop and manage strong and collaborative relationships across the organization- Manage escalations at executive level, facilitate/negotiate resolutions and remove roadblocks

- Responsible for leading, showcasing and spreading the use of the LSS methodology and building a mutual need for transformational change as well as mobilizing commitment for support when facing obstacles- Develop and maintain project work plans, including change management (e.g. influencing; removing barriers; etc.), and implementation management for flawless project execution- Develop and maintain a planned and prioritized list of initiatives aligned with RBC strategic priorities which drive value to the organization- Develop and maintain strong relationships with functional units- Responsible for project results and the quality of project execution aligned to the LSS methodology

Lead process improvement initiatives across cross-functional environment using various improvement methodologies such as Lean Six Sigma (LSS)Apply best in class practices and methodologies to improve processesManage and monitor the progress of assigned projectsExpert at capturing voice of customer (VOC), mapping As-Is process, identifying gaps, waste and propose & implement To-Be process solutionIn-depth knowledge of structured problem solving and process management and improvement techniquesDevise actionable plans for implementation of improvement opportunitiesPro-actively manage and develop strong relationships within the organizationSuperior analytical and critical thinking skillsHighly collaborative with strong communication and effective presentation skillsProvide process engineering support and work closely with other groups within company to gather and analyze data to present findings

- Automated budget approval process, both Capex & Opex, for projects in all the business verticals of the company- Automated access approval process for secured PCI compliant system

- Revised master Service Level Agreement (SLA) of the ministry- Lead consultations & negotiations to develop Service Level Agreements (SLAs) with various branches of the ministry