Gary Wilson Email & Phone Number

Calgary, Alberta, Canada

- Support the team on meeting specific timeline and field coordination completing audits and inspections- Ensuring stakeholder requests are followed through in a timely manner with appropriate communication- Maintaining Construction relationships with consultants, utilities and municipalities for permitting and infrastructure access- Asbuilt sign off and infrastructure record accuracy confirming scope completion as part of project close out- Onsite representation of Rogers with developer and contractor relationships, including but not limited to material deliveries and completion timelines

Calgary, Canada Area

- Support the team on meeting specific timeline and field coordination completing audits and inspections- Ensuring stakeholder requests are followed through in a timely manner with appropriate communication- Maintaining Construction relationships with consultants, utilities and municipalities for permitting and infrastructure access- Asbuilt sign off and infrastructure record accuracy confirming scope completion as part of project close out- Onsite representation of Shaw with developer and contractor relationships, including but not limited to material deliveries and completion timelines

Calgary, Canada Area

- Work directly with external customers to ensure that internal work is aligned with customer needs - Coordinate internal & external teams to complete tasks on time and to scope - Consistently achieve delivery of assigned orders within expected timelines - Manage tracking and reporting on projects across multiple systems, ensuring that all teams have access to necessary information when needed - Maintain an exceptional customer experience throughout the delivery process - Support our customers by ensuring accurate entry of orders into billing system - Proactively identify risks and challenges with orders, and take appropriate action to mitigate them - Act as the primary point of contact for customers during escalations and expedited orders - Prepare and maintain regular reporting detailing delivery project activity

Calgary, Canada Area

-Responsible for conducting audits on internal employees that completed construction work and reporting any deficiencies that were noted as part of the new QA 2.0 program-Manage contractor teams responsible for the designated region, project or product line as required-Ensure capitol and operations fiscal management within the Capital Build Program for the region-Review contractor bids and submit recommendations based on cost, performance and resourcing-Manage entire work package components including schedule, material, revisions, approvals, threats and releases, compliancy, cost and reporting-Enforce TELUS standards and practices within the contractor community including adherence to all TELUS safety programs-Providing detailed site assessments and feedback following TELUS Quality Assurance SLA procedures on the quality and performance of the work completed-Develop client-vendor relationships with the contracted workforce to ensure a common understanding of TELUS expectations across all contract groups-Manage primeship responsibilities for quality assurance related business initiatives/opportunities as required/directed

Calgary, Canada Area

-Support hiring for high volume positions covered by the collective agreement within CSD-Identify and attract exceptional talent for the TELUS team-Work closely with the hiring primes to provide support towards the execution of the business unit hiring plans and successful completion of class hires-Focus on consistent, standard recruitment process for pre-screening, assessing and completing the selection of quality candidates

Calgary, Canada Area

-Responsible for delivering on performance management, coaching, communication and recognition to support excellent customer service and strategic direction, as well as assisting with my team’s development, and training-Manage and allocate resources based on schedules, customer needs, budgetary requirements and corporate direction as well as manage the removal of departmental barriers for my team to successfully install and splice new and existing infrastructure (copper and fibre) in Calgary and fringe-Ensure that Consumer Solutions Delivery (CSD) metrics are met or exceeded, including the successful execution of all FOX orders so that customer dates are met-Perform monthly one-on-one performance reviews / career development with employees-Management and resolution of escalated networks from numerous front-line operational groups across Canada-Provide a safe and healthy work environment for the team members that I support

Calgary, Canada Area

-Develop meaningful metrics utilizing known statistical process control methodology for National Centrex and Business Voice Test Desks-Monitor and manage employee metrics as well as implement recognition program for achieving company set targets-Perform bi-monthly one-on-one performance reviews with employees-Scheduling of shifts for a team of 43 members between Calgary and Vancouver-Management and resolution of escalated technical troubles from numerous front-line operational groups across Canada

Vancouver, Canada Area

-Develop meaningful metrics utilizing known statistical process control methodology for National Centrex and Business Voice Test Desks-Monitor and manage employee metrics as well as implement recognition program for achieving company set targets-Perform monthly one-on-one performance reviews with employees-Scheduling of shifts for a team of 19 members-Management and resolution of escalated technical troubles from numerous front-line operational groups across Canada

Vancouver, Canada Area

-Management and resolution of escalated technical troubles from numerous front-line operational groups across Canada-Liaison to Network Management Centers (NMC’s) based in Burnaby, Calgary, and Toronto for involvement in troubleshooting of large-scale network issues / outages.-Work with technical and design engineers to troubleshoot and resolve issues (both technical and port shortage) with several types of equipment used in the field including Lucent Stingers, F-Link, UMC-1000’s (ERA Devices), as well as Alcatel 7300 ASAM’s and 7350 Multi-Service Switches.-Responsible for end-to-end provisioning and troubleshooting of ADSL customers within the ATM network, involving PVC activation and modification, IP administration (DHCP), and traffic monitoring.-Provide front line support for ADSL installers in the field for install and repair of customer’s ADSL circuits.-Direct technical contact for Wholesale Internet Service Providers (ISP’s) to troubleshoot and repair escalated technical troubles with internet connections, in addition to gaining experience configuring and troubleshooting Cisco routers and catalyst switches.

Vancouver, Canada Area

-Operate and maintain VAX/VMS 4000 computer system for pari-mutuel betting-Create and deploy work schedules for all employees in BC and AB-Control and submission of weekly billing information to head office for invoicing-Submitted weekly payroll to head office for processing for all employees in BC and AB-Liaison with technical engineers to troubleshoot and repair issues with equipment in the field-Supervision and development of several full-time and part-time employees in BC and AB (technicians / operators).-Troubleshoot and repair electronic components of Probe betting machines-Provide front line technical support for Off Track Betting Parlors (OTB’s)

Coaching And Communicating For Performance

Leading Teams For High Performance

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Education record