Junior Field/Tier 2/System Support Technician IIPoint for escalations - Acting as a bridge between Tier 1 and Tier 3 teams and providing productFirst point of reference for onsite visits with customersTroubleshoot, diagnose, and resolve technical hardware and software issues. Design new or modify existing computer systems to meet client needs.  This includes a needs analysis, development of a solution to fill the needs, documentation of this solution, and testing the solution.  System analysis techniques and procedures are used to determine hardware, software, or system functional specifications. Maintained technical documentation and service catalog for software installation, hardware configuration, and problem troubleshooting. Be a resource for customer-facing project work. Assist with onboarding and offboarding of customers. Maintain system capabilities by testing existing equipment and programs. Analyzing logs, network traffic, and other data sources to determine the root cause of an incident. Assist in managing user accounts, including creating, modifying, and deleting users per company policies.   Support the deployment and maintenance of RDS environments. Help manage and optimize Azure environments. Utilize knowledge of Hyper-V, failover, BDR, PowerShell, and other relevant technologies.Implement and support disaster recovery solutions. Help Desk MemberProvide excellent customer service, keep customer documentation up to date, Answer phones, create tickets, work remotely to address customers' needs, perform remote maintenance tasks, and communicate with HD members to facilitate a team environment.P.urveyor of SecuritySecurity GuruPart of Security CommitteeManages Security Awareness and TrainingHIPAA CompliancePCI ComplianceCJIS Compliance

Performed jobs on a 1099 basis.Recently Finished a project, in which I was contracted by Partners In IT, to represent BLM Technologies at the Client level as a technician on a Project. Contracted through Work Market by World Datacom to replace PDI module, and Concert Technolgy to install a Riverbed WAN optimizer.*Now Gear Works Technology*

Crucial: Sales and Support – Emails, Phones, and Chats. Presales, technical support, new orders and warranty service. Mac and Windows Experience.Lexar: Technical Support - Emails, Phones, and Chats, technical support, warranty, Mac and windows experience. Fujitsu: Technical Support – Phones. Technical support of Fujitsu Scan Snap Scanners over the phone with customers. Support included providing step by step instruction on installation and un-installation of scanner and software, as well as general windows and Mac troubleshooting. Mac and Windows Experience. Chegg: Student Advocate – Phones, Chats.

Tasks performed:Disc Cleanup and DefragmentCheck and delete unwanted programsTroubleshoot printer software and Hardware issues, diagnose and fix video issuesNetwork printersInstall and Run Anti-Virus ProgramWorked on Sherwood the owners Home Computer- troubleshoot and repair video issuesData Recovery

Library Media Center - Counter Attendant. check in and out media material and equipmentset up media equipment (including Audio/Video equipment)cash handlingorganizingfiling