• Offered technical support through inbound calls on SAP, Microsoft applications and company software and emails to overseas clients related.• Demonstrated communication skills supporting customers with technical and software problems to ensure clients can use products efficiently. • Awarded as Rookie of the Year for reaching 98% average customer satisfaction rate

• Taught Business English, IELTS, grammar and basic communication skills to Chinese professionals to support conversational english skills in the workplace.• Highly effective communicator supporting professionals seeking to improve English skills through 1 to 1 coaching in an online platform.

• Managed administrative tasks and students’ admissions records.• Handled all documents, certificates, diplomas needed by the organization.• Organized school events and demonstrated teamwork through team meetings and gatherings.• Assisted in the school’s payroll and bookkeeping responsibilities.