A highly experienced Technical Support Engineer/Product Specialist with a strong work ethic, excellent communication & analytical skills. Driven by a commitment to excellence, Ged is a self-starting tenacious problem-solver and thrives within a customer-focused environment, where she can apply and further exploit her technical skills in both client-facing implementation & 1st/2nd/3rd-line support roles. She has over 5 years experience in Software Visualization & Requirements and 11 years experience in the Document Management arena. Working as part of a flexible customer support team, based from her home office in Manchester, she is a highly motivated professional with a proven track record of working to a high standard, unsupervised. Ged can communicate effectively at all levels and has a professional and friendly approach. She picks up new products quickly whilst delivering an often high-pressured excellent support service within agreed SLAs.Her achievements include several implementations of large-scale EDMS systems for high-profile corporate organisations. Her ability to understand the customers' needs through her commercial awareness has identified new business opportunities that Ged effectively communicated to her peers, thus contributing to the creation of solutions that fulfilled the needs of the business. Additionally, Ged came out of her comfort zone to rewrite system administration training material, and successfully delivered training courses, which were adopted and incorporated within the Vignette Education Department portfolio worldwide.Ged has 8 years experience of Unix system administration on a variety of flavours of Unix, including Solaris & Dec Alpha Tru64 as well as exposure to IBM AIX RS6000/HP-UX.