Ged Hartshorn
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Ged Hartshorn Email & Phone Number

Service Delivery Manager at NuORDER by Lightspeed & Owner at Gwendon Holiday Home Anglesey at NuORDER by Lightspeed
Location: Chadderton, England, United Kingdom 10 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
NuORDER by Lightspeed
Role
Service Delivery Manager at NuORDER by Lightspeed & Owner at Gwendon Holiday Home Anglesey
Location
Chadderton, England, United Kingdom
Company size
154 employees

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Ged Hartshorn is listed as Service Delivery Manager at NuORDER by Lightspeed & Owner at Gwendon Holiday Home Anglesey at NuORDER by Lightspeed, a with 154 employees, based in Chadderton, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ged Hartshorn.

Ged Hartshorn previously worked as Service Delivery Manager at Nuorder By Lightspeed and Principal Technical Support Lead at Nuorder By Lightspeed. Ged Hartshorn holds Hnc, Computer Science from The University Of Bolton.

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NuORDER by Lightspeed

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About Ged Hartshorn

A highly experienced Technical Support Engineer/Product Specialist with a strong work ethic, excellent communication & analytical skills. Driven by a commitment to excellence, Ged is a self-starting tenacious problem-solver and thrives within a customer-focused environment, where she can apply and further exploit her technical skills in both client-facing implementation & 1st/2nd/3rd-line support roles. She has over 5 years experience in Software Visualization & Requirements and 11 years experience in the Document Management arena. Working as part of a flexible customer support team, based from her home office in Manchester, she is a highly motivated professional with a proven track record of working to a high standard, unsupervised. Ged can communicate effectively at all levels and has a professional and friendly approach. She picks up new products quickly whilst delivering an often high-pressured excellent support service within agreed SLAs.Her achievements include several implementations of large-scale EDMS systems for high-profile corporate organisations. Her ability to understand the customers' needs through her commercial awareness has identified new business opportunities that Ged effectively communicated to her peers, thus contributing to the creation of solutions that fulfilled the needs of the business. Additionally, Ged came out of her comfort zone to rewrite system administration training material, and successfully delivered training courses, which were adopted and incorporated within the Vignette Education Department portfolio worldwide.Ged has 8 years experience of Unix system administration on a variety of flavours of Unix, including Solaris & Dec Alpha Tru64 as well as exposure to IBM AIX RS6000/HP-UX.

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Ged Hartshorn's current company

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NuORDER by Lightspeed
Nuorder By Lightspeed
Service Delivery Manager at NuORDER by Lightspeed & Owner at Gwendon Holiday Home Anglesey
los angeles, california, united states
Website
nuorder.com
Employees
154
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10 roles · 33 years

Ged Hartshorn work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Current
Nuorder By Lightspeed

Greater Manchester, England, United Kingdom

Feb 2023 - Present

Senior Customer Support Engineer

Nuorder

Home-Based, Uk

Jul 2019 - Feb 2023

Owner

Current
Gwendon Holiday Home Anglesey

Amlwch, Wales, United Kingdom

5* holiday 3-bed dog friendly holiday cottage offering short term rentals on the beautiful Isle of Anglesey, North Wales, UK. Book direct on our website: https://gwendon.co.uk

Sep 2021 - Present

Senior Technical Support Engineer

Qlik

Home-Based, Uk

Attunity - a division of Qlik since May 2019.Located from my home office in Manchester, I was a senior member of the EMEA Customer Support team, delivering high touch, high technical support to our clients.★ Responsibilities ★» Triage, prioritise & troubleshoot daily support issues, taking cases from inception to resolution within agreed SLAs.» Provide support and administration of cloud-based hosted solution.» Create knowledgeable articles (internal and customer facing).» Liaise closely with R&D & Product teams for escalations and bug fixes/testing.

Jun 2017 - Jul 2019

Senior Technical Support Engineer & Cloud Operations

Irise

Home-Based, Uk

iRise visualization and requirements software empowers individuals, teams and enterprise customers to define, visualize & collaborate on requirements, diagrams and prototypes.As a senior member of the Customer Support team, based from my home-office in Manchester, I delivered high-touch technical support on the entire iRise product suite to clients ranging from consumers to Fortune 500 enterprise customers, via in-app chat, email, phone, case management, community and remote sessions.Additional daily tasks included supporting cloud-based SaaS hosted solution, based on both Linux and Windows platforms, using a variety of tools including Amazon Web Services (AWS/EC2/S3), Rackspace, Ansible/Github.

Dec 2011 - Apr 2017

Product Specialist

Open Text

Home-Based

Based from my home office in Manchester, I was recruited in 2000 by Tower Technology, later acquired by Vignette in 2005, then by Open Text in 2009. Based in the Customer Care team, my responsibilities included working and resolving (from inception to closure) 2nd line customer tickets, managing my own queues effectively and timely communication and responsiveness to customers within the agreed SLAs. I provided telephone, email and remote technical support for Vignette IDM document management and Open Text BPM workflow products.Additional duties included reproduction of problems, creation of development discussions & customer/internal knowledge base articles. Occasional on-site work at customer premises was also necessary for new installations, configuration, testing and troubleshooting.I have also rewritten the IDM System Administration training material and have successfully delivered a number of these training courses to customers new to IDM.

2009 - 2011 ~2 yrs

Customer Support Engineer

Vignette

Home-Based

2nd line support of IDM document management software (see Open Text description for details)

2004 - 2009 ~5 yrs

Customer Support Engineer

Tower Technology Ltd

Home-Based

2nd line support of IDM document management software (see Open Text description for details)

2000 - 2004 ~4 yrs

Customer Support Engineer

Icl Financial Services

Wilmslow, Cheshire

Working as part of the customer support team on the ICL Foresight project, our remit was to implement, configure and support the Foresight oracle-based application on Unix platforms across small building societies on a nationwide basis.

1994 - 1996 ~2 yrs
Team & coworkers

Colleagues at NuORDER by Lightspeed

Other employees you can reach at nuorder.com. View company contacts for 154 employees →

IA Isabella Amodio Isabella Amodio Colleague at Nuorder By LightspeedGreater Montreal Metropolitan Area, Canada View → BP Bryan Pham Bryan Pham Colleague at Nuorder By LightspeedLos Angeles Metropolitan Area, United States View → AB Anna Byazina Anna Byazina Colleague at Nuorder By LightspeedGreater Vancouver Metropolitan Area, Canada View → AS Andrew Santistevan Andrew Santistevan Colleague at Nuorder By LightspeedLos Angeles Metropolitan Area, United States View → KS Kevin Sanders Kevin Sanders Colleague at Nuorder By LightspeedAtlanta, Georgia, United States View → BB Breon Baker Breon Baker Colleague at Nuorder By LightspeedAtlanta, Georgia, United States View → RR Roberto Rojas Segnini Roberto Rojas Segnini Colleague at Nuorder By LightspeedCartago, Costa Rica View → NE Nicole Echevarría Nicole Echevarría Colleague at Nuorder By LightspeedAguada, Puerto Rico View → JQ Jocelyn Quaile Jocelyn Quaile Colleague at Nuorder By LightspeedUnited States View → KK Kyle Kiggins Kyle Kiggins Colleague at Nuorder By LightspeedSimi Valley, California, United States View →
2 education records

Ged Hartshorn education

Education record

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FAQ

Frequently asked questions about Ged Hartshorn

Quick answers generated from the profile data available on this page.

What company does Ged Hartshorn work for?

Ged Hartshorn works for NuORDER by Lightspeed.

What is Ged Hartshorn's role at NuORDER by Lightspeed?

Ged Hartshorn is listed as Service Delivery Manager at NuORDER by Lightspeed & Owner at Gwendon Holiday Home Anglesey at NuORDER by Lightspeed.

Where is Ged Hartshorn based?

Ged Hartshorn is based in Chadderton, England, United Kingdom while working with NuORDER by Lightspeed.

What companies has Ged Hartshorn worked for?

Ged Hartshorn has worked for Nuorder By Lightspeed, Nuorder, Gwendon Holiday Home Anglesey, Qlik, and Irise.

Who are Ged Hartshorn's colleagues at NuORDER by Lightspeed?

Ged Hartshorn's colleagues at NuORDER by Lightspeed include Isabella Amodio, Bryan Pham, Anna Byazina, Andrew Santistevan, and Kevin Sanders.

How can I contact Ged Hartshorn?

You can use AeroLeads to view verified contact signals for Ged Hartshorn at NuORDER by Lightspeed, including work email, phone, and LinkedIn data when available.

What schools did Ged Hartshorn attend?

Ged Hartshorn holds Hnc, Computer Science from The University Of Bolton.

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