Danielle D. Email & Phone Number

● Software: Microsoft and Azure Active Directory, Sharepoint, Outlook,Office 365, Various backup software (Veeam, OneDrive), Antivirus(Webroot, ESET)● Provided support to clients over multiple companies.● Troubleshoot various issues with software, network connectivity, andhardware, escalated tickets as needed.● Provided prompt communication to clients as they submitted tickets andorganized into appropriate queues based on priority and difficulty.● Deployed, configured, and repaired Software, Hardware, Networking,and Peripherals to various sites.● Maintained Knowledge base to document client environments- differenttypes of Software, Procedures, Hardware, Vendors, and more.● Maintained and updated Inventory accordingly with Offboardings andComputer replacements or upgrades.● Drafted documentation for end users to use as needed to facilitate andexpedite repetitive requests-setting up signatures, activating software,common issues.● Planned for projects to meet specific deadlines: set milestones, sentcommunications, and monitored progress to reach end goals.

● Assisted technicians to identify parts and part numbers from variousmanufacturers (HP, Dell, Lenovo, ASUS, etc.).● Ordered Parts as needed for repairs through vendor warranty claims andsourced parts with third parties for out-of-warranty repairs.● Worked with clients to update them on the progress of repairs and parts.● Maintained proper part inventory and completed yearly inventory toanalyze potential shrinkage.● Assisted customers with technical support issues● Created easy to follow guides for techs to learn Service Operating Procedures● Ordered and recorded parts for computer repairs● Performed weekly audits for inventory purposes● Created Decision maps for techs● Prepared used computers for resale

● Manage and supervise the handling of cash and checks among all associates● Create easy to follow guides for coworkers regarding cash office practices● Maintain stock of currency needed to facilitate cash transactions● Review invoices and submit payment via Apptricity accounting interface in a timely manner● Create and send daily reports on sales and deposits● Report and investigate variances according to procedure

● Direct cashier's to improve themselves and the company● Troubleshoot customer's technical issues to determine the best course of action● Resolve customer complaints quickly and professionally● Monitor and send daily reports on cashier progress● Create documents to help new cashiers learn processes