Lindsey Schocke Email and Phone Number
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My career has been focused on problem solving and delighting customers. I bring three strengths to the table: adaptability, enthusiasm, and a passion for technology. I can manage multiple systems and applications simultaneously while analyzing issues, resolving problems, and comfortably navigating a technical environment.
Pandadoc
View- Website:
- pandadoc.com
- Employees:
- 380
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Customer Support SpecialistPandadoc Sep 2022 - PresentSan Francisco, California, United StatesAdministered a database of 6000 feature requests in UserVoice. Documented bugs and customer feedback, working cross-functionally with the Product, Engineering, Incident Responders, and Sales teams to advocate for customers.Managed incident response and internal communication, updating the external status page.Diagnosed CRM integration issues and assisted customers with advanced API connection questions.Maintained ownership of each issue and stayed resourceful in coming up with solutions. Provided in-depth technical and business product knowledge to multiple teams.Created documentation to help users help themselves (FAQ, knowledge base, product updates, etc). Maintained support content including process documentation, Wikis, email macros, training manuals, and help articles.
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Senior Technical Chat Support SpecialistCommentsold Feb 2020 - Jun 2022Huntsville, Alabama, United StatesCreated detailed technical troubleshooting documentation offering step-by-step solutions for common customer issues.Provided internal support for employee questions about how the product worked and typical troubleshooting steps for account strategy and onboarding to provide on their touch base calls. Responded to customer chats, resolved customer complaints, provided solutions, troubleshooting, and creative workarounds. Provided escalated support to first-level chat reps. Investigated product bugs and issues, tracked them to resolution in Canny and JIRA, and documented issue details and the solution and response in clear detail. -
Remote Customer Service RepresentativeAbc Fitness May 2019 - Jan 2020Sherwood, ArkansasAnswered inbound and outbound calls from fitness club members and staff regarding recurring payment issues and agreement questions. Provided fast and friendly service regarding billing questions, cancellation, and freezing member accounts. Discussed account delinquencies and disputes with customers. -
Senior Applecare At Home Chat AdvisorApple Jun 2015 - Mar 2019Cupertino, California, United StatesCreated and presented materials on guided instruction to my teammates to improve team metrics. Provided problem-solving and figured out how new technology worked when things went wrong. Multitasked across systems and applications, while providing an incredible customer experience. -
Workforce AnalystAlorica Nov 2014 - May 2015Kennesaw, GeorgiaProvided effective analysis and reporting of customer service data (e.g., call flow, call patterns, service levels and abandon rates). Participated in workforce planning, decision support and analytical services to call center management. -
Executive AssistantAlorica Jan 2013 - Nov 2014Kennesaw, GeorgiaSupported a senior vice president and three divisional vice presidents in a regional headquarters. Managed highly sensitive confidential information with complete discretion. Prepared presentation materials, collected, compiled, and analyzed data from senior directors, and presented them to an executive audience.
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Customer Experience Analyst / Quality Assurance LeadAlorica Jan 2010 - Jan 2013Kennesaw, GaMonitored calls taken by advisors and measured excellent customer service delivery. Provided coaching, mentoring, and positive feedback to advisors in team meetings and calibrations, development meetings, and one on one evaluations.
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Customer Service RepresentativeAlorica Nov 2008 - Jan 2010Kennesaw, GaServed as a team subject matter expert for searching the knowledge base. Provided advanced customer service and support for small business cell phone customers. Researched and resolved complex billing issues.
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Associate Project ManagerEarthlink Nov 2006 - Oct 2007Managed a project roadmap for Customer Support and Value Added Services business units. Planned, organized, monitored, managed, and reported on 30+ projects simultaneously.Built strong interpersonal and team relationships with peers, across the department and organization. -
Senior Administrative AssistantEarthlink Sep 2003 - Nov 2006Atlanta, GaProvided administrative support for two vice presidents in Product Development and Usability and their departments. Designed operations and budget report templates, prepared memos and correspondence, and prepared executive level presentations for meetings. Managed catering, office supply orders, and travel arrangements for a 120+ person department.
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Technical Support RepresentativeEarthlink Sep 1999 - Sep 2003Provided creative, accurate solutions for customer technical issues for dial up, cable, and web hosting customers. Brought a backlog of 40,000 customer letters up to date, reducing average response time from nine months to 24 hours. Screened incoming email, faxes, and letters.
Lindsey Schocke Skills
Lindsey Schocke Education Details
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English
Frequently Asked Questions about Lindsey Schocke
What company does Lindsey Schocke work for?
Lindsey Schocke works for Pandadoc
What is Lindsey Schocke's role at the current company?
Lindsey Schocke's current role is Customer Support and Documentation Specialist | Passionate about delighting customers, fixing bugs, and learning quickly..
What is Lindsey Schocke's email address?
Lindsey Schocke's email address is ca****@****lay.org
What is Lindsey Schocke's direct phone number?
Lindsey Schocke's direct phone number is +167898*****
What schools did Lindsey Schocke attend?
Lindsey Schocke attended University Of Phoenix Online, The University Of Georgia.
What are some of Lindsey Schocke's interests?
Lindsey Schocke has interest in Poverty Alleviation, Animal Welfare, Arts And Culture.
What skills is Lindsey Schocke known for?
Lindsey Schocke has skills like Email Marketing, Project Management, Customer Service, Visio, Seo, Microsoft Office, Call Centers, Time Management, Virtual Assistant, Troubleshooting, Quality Assurance, Outlook.
Who are Lindsey Schocke's colleagues?
Lindsey Schocke's colleagues are Alvin Jorge Tambalo, Alison Hinsche, Esq., Ll.m - Data Privacy, Cybersecurity, Karen O'connor, Michelle Wang, Andrew Steburako, Angie T., Ariana Tiwari.
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