Mitchell Curry Email & Phone Number

Ottawa, On, Ca

Canada

Ontario, Canada

As Smile's Senior UX Researcher, I worked closely with the Product, Design, Marketing, and Customer Experience departments in developing research initiatives to drive change and inform strategy for the business and our users.

Ontario, Canada

As Smile's first User Experience Researcher, I had the privilege to inform the design of products that are used by tens of thousands of businesses and millions of customers. I worked with experienced designers and product managers to inform and improve design decisions based on rigorous research methodology and design principles.

London, United Kingdom

After identifying a gap in the organization’s knowledge and processes I established evaluative and generative user behavior practices to inform, lead and support the creation of useful and usable digital services. Transforming from a legacy approach to contemporary user and human-centered practices has led to key improvements in supporting internal and external users to achieve their goals.• I conduct research using a range of methods including usability testing, interviews, surveys, questionnaires, focus groups, card sorting, tree testing, clickstream analysisMy work has supported the development of new strategies by recommending actionable insights that deliver tangible results for the organization and the user. • Synthesizing and summarizing research findings using engaging storytelling techniques to gain maximum empathy for the userThis has allowed me to build a group of UX advocates who believe strongly in user-centric approaches.• Creating greater collaboration and awareness among stakeholders on the use of research practices to support their projectsLeading to improved confidence in decision-making.• I provide training on research tools and techniques to encourage self-service user behavior reporting, reputational insight, and media evaluation, amongst different teamsEmpowering staff to conduct their research under my guidance the organization has seen a reduction in the need for external agencies to support projects. Which in turn has seen a reduction in budget allocation for those same projects.• Established a repository of research findings and insights to support the work the organization does.We now have a central database of useful research findings that can be used in the discovery stages of future research projects.• I offer advice and guidance to colleagues across the organization on using benchmarking and evidence to evaluate the impact of services. Empowering teams to deliver the right solutions for their projects.

London, United Kingdom

I designed and implemented the organization’s first media evaluation policy. This created a cycle of internal learning and improvements in communication content and channels, future media campaigns, and stakeholder engagement.• Introduced the first digital content marketing strategy using market research as its foundationThis offered a framework for teams to use when planning external communications strategies, increasing campaigns' efficiency and effectiveness. • Worked collaboratively with colleagues across the organization, I advised on planning marketing evaluations for new digital marketing campaignsResulting in reaching a wider and more diverse audience base.• Provided guidance and training on digital platformsThrough workshops, tutorials, and guides, I kept staff up-to-date on emerging trends in the digital online world.

London, United Kingdom

• Project lead that implemented a new streamlined digital evaluation and media monitoring service. This included sourcing suitable software and platforms for the organization• Created tailored content reports delivering real-time monitoring capabilities.As a result, the organization became more proactive with messaging and better informed about outside opinions.• Provided training and advice to colleagues based at multiple locations across the UK on the new software and practices. This created a more efficient function well versed in new media.• Coordinated internal and external events and press briefingsResulting in less reliance on external media organizations and more control over the message.

London, United Kingdom

Professionally supported the research program through:• Contributing to the research design• Performing data collection using mixed methods (surveys, interviews, document appraisal, literature review)•Data analysis, including the use of SPSS•Producing reporting dashboards•Project management

Cambridge, United Kingdom

Performed critical functions for ongoing research projects in the social science department, including:• Critical database management• Survey design• Interviewer• Data analysis and reporting• Project coordination• Point of contact for program updates

Newcastle Upon Tyne, United Kingdom

I had a pivotal role in numerous sales campaign projects, from set-up to implementation, working closely with different sectors across the business. I was responsible for analyzing, reporting, and making recommendations on sales strategies for senior management to consider.

Master Of Arts - Ma, Security Studies, Merit

Bachelor Of Arts - Ba, Politics, 2:1