Geeta Sharma Email & Phone Number

Toronto, Ontario, Canada

- Developed and implemented the educational curriculum for the annual North American patient safety conference, showcasing a portfolio of 10+ products to an audience of over 300 industry leaders - Oversaw and resource managed a team of instructional designers and trainers to achieve the organizational objective of 95% CSAT - Curated bi-monthly web forums.

Toronto, Ontario, Canada

• Partner with key stakeholders across the organization to assess training needs and ensure training is aligned with business objectives
• Collaborate closely with the business to recommend customized learning solutions through innovative curriculum design and modes of delivery that engage and enhance performance and behavioral development
• Design and develop a range of delivery platforms such as virtual-instructor-led training, e-learning modules, video, and blended learning to meet the learner and business needs
• Conduct research on best practices, emerging learning and development trends, and new products and learning solutions; makes recommendations for continuous improvement and effectiveness

Toronto, Ontario, Canada

• Mentoring and on-boarding of new analysts
• Project Sponsor implementations of Jr. Analysts where focus was staying within budget and managing escalations
• Created essential mythology for best practices within the team
• Worked closely with VP of Sales to review pipelines to strategically place resource assignments and reviewing the implementation process with clients’ pre-sales
• Help customers focus on their goals, acting as their trusted advisor while helping to drive the implementation towards a successful, on-time implementation
• Identify and communicate training and support needs which enable Professional Service’s staff to deliver services or offerings on new initiatives and product updates

Toronto, Ontario, Canada

• Implementation of RL’s largest client to date
• Facilitated training and education sessions for over 400 clients
• Implementation of large-scale projects
• Facilitated training sessions on transferring knowledge on how to use and maintain the software to Doctors and Nurses across North America
• Reassessment and version of implementation process and documentation
• Worked with Implementation team to report bugs and troubleshoot issues

Toronto, Ontario, Canada

• Traveled across the US to client sites, to teach 3-4-day seminars
• Facilitated Training sessions remotely for clients
• Presented yearly at RL’s annual 4-day conference
• Internal new hire training
• Coach and prepare customers for successful rollouts of the applications. Ensure effective transfer of information
• Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed

• Responsible for facilitating training courses and business initiatives for all customer service training in the company’s four major lines of business
• Facilitate and Manage session of 20-25 learners during six weeks of in class training focused on the Principles of Adult Learning with specific attention to facilitation techniques, adult learning styles, experience.
• Identify and manage all behavioral/performance related issues during training to create a coaching plan and achievable goals
• Continually review participant skills/performance to provide specific coaching/development plan to ensure that department metrics are met/exceeded
• Provided ongoing needs assessments of training content and material in partnership with Call Centre Operations Team determining gaps and recommended solutions to existing programs
• Managed business expenses/budget to meet team and business outlines

• Facilitated Instructed led and eLearning Training sessions for internal staff
• Preformed internal assessments for training goals for organizational needs
• Became WHMIS certified to train over 200 employees
• Created Leadership Training for Executive Team
• Responsible for training metrics
• Executed and managed the Train-the-Trainer process throughout the region for all market/country trainers

Education record

Training And Development Certificate