Geeta Sharma Email & Phone Number

Toronto, Ontario, Canada

- Developed and implemented the educational curriculum for the annual North American patient safety conference, showcasing a portfolio of 10+ products to an audience of over 300 industry leaders - Oversaw and resource managed a team of instructional designers and trainers to achieve the organizational objective of 95% CSAT - Curated bi-monthly web forums with thought leaders, covering industry pain-points for the medical community - Managed live tutorials of software utilization, hosted by internal SME’s, including testing elements to ensure knowledge transfer - Implemented an on-demand LMS platform of interactive course material, for the purpose of onboarding and continuous education for both internal stakeholders and external clients Introduced educational content for the newly acquired UK workforce management product, to the North American market

Toronto, Ontario, Canada

• Partner with key stakeholders across the organization to assess training needs and ensure training is aligned with business objectives• Collaborate closely with the business to recommend customized learning solutions through innovative curriculum design and modes of delivery that engage and enhance performance and behavioral development• Design and develop a range of delivery platforms such as virtual-instructor-led training, e-learning modules, video, and blended learning to meet the learner and business needs• Conduct research on best practices, emerging learning and development trends, and new products and learning solutions; makes recommendations for continuous improvement and effectiveness

Toronto, Ontario, Canada

• Mentoring and on-boarding of new analysts• Project Sponsor implementations of Jr. Analysts where focus was staying within budget and managing escalations• Created essential mythology for best practices within the team• Worked closely with VP of Sales to review pipelines to strategically place resource assignments and reviewing the implementation process with clients’ pre-sales• Help customers focus on their goals, acting as their trusted advisor while helping to drive the implementation towards a successful, on-time implementation• Identify and communicate training and support needs which enable Professional Service’s staff to deliver services or offerings on new initiatives and product updates• Help define clear metrics tracking and dashboards for client and internal communication to help identify areas of improvement• Oversight of technical projects and resources involved, including accountability for project execution, client communication, budget consumption, and the related processes and tasks• Ensure strong communication through meetings, huddles, and reporting to ensure all internal and client stakeholders have a clear view on project progress, issues, risks and go forward plan• Identify and communicate training and support needs which enable Professional Service’s staff to deliver services or offerings on new initiatives and product updates• Ensure delivery processes are efficient and cost effective including streamlining delivery processes and contributing to managing project profitability without adversely impacting the client experience

Toronto, Ontario, Canada

• Implementation of RL’s largest client to date • Facilitated training and education sessions for over 400 clients• Implementation of large-scale projects• Facilitated training sessions on transferring knowledge on how to use and maintain the software to Doctors and Nurses across North America • Reassessment and version of implementation process and documentation• Worked with Implementation team to report bugs and troubleshoot issues• Assessed clients’ needs and provided recommendations • Project Managed to ensure key deliverables and milestones were met• Internal counseling and support for Jr. Analysts

Toronto, Ontario, Canada

• Traveled across the US to client sites, to teach 3-4-day seminars• Facilitated Training sessions remotely for clients • Presented yearly at RL’s annual 4-day conference • Internal new hire training• Coach and prepare customers for successful rollouts of the applications. Ensure effective transfer of information• Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed• Collaborate with the company’s management to identify training needs and schedule appropriate training sessions for employees• Ensure the compliance of the company’s employees to cooperate with standards and procedures during training sessions

• Responsible for facilitating training courses and business initiatives for all customer service training in the company’s four major lines of business• Facilitate and Manage session of 20-25 learners during six weeks of in class training focused on the Principles of Adult Learning with specific attention to facilitation techniques, adult learning styles, experience and skill levels• Identify and manage all behavioral/performance related issues during training to create a coaching plan and achievable goals• Continually review participant skills/performance to provide specific coaching/development plan to ensure that department metrics are met/exceeded• Provided ongoing needs assessments of training content and material in partnership with Call Centre Operations Team determining gaps and recommended solutions to existing programs• Managed business expenses/budget to meet team and business outlines

• Facilitated Instructed led and eLearning Training sessions for internal staff• Preformed internal assessments for training goals for organizational needs• Became WHMIS certified to train over 200 employees • Created Leadership Training for Executive Team• Responsible for training metrics• Executed and managed the Train-the-Trainer process throughout the region for all market/country trainers

Education record

Training And Development Certificate