Sahaj Patel Email & Phone Number

Florham Park, New Jersey, United States

Develop and implement policies, procedures and process improvement initiatives to drive greater team effectiveness and efficiency and to adhere to corporate guidelinesStreamlined onboarding, offboarding, laptop setups, and inventory

Greater New York City Area

Brooklyn, NY

Reengineered clients system setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocolsConfigured Ubiquiti routers and Cisco switches to meet clients need. Met deadlines and manage stress effectively in high-pressure situations

Saddle Brook, NJ

Helped establish new processes and procedures on responding to various incidents, significantly increasing response time and improving overall customer service.Solved complex troubleshooting problems with various network devices and triaged them to appropriate groups as needed.Answered and resolved level 1 support issues as well as being the lead on all.

Whippany, NJ

Accurately diagnosed and problem-solved system, hardware, and software problems, documenting as needed.Used technical knowledge of Microsoft Windows 7/10, Outlook, Office 2010 applications, HP Thin-client, Exchange issues, Android and Apple devices to solve any and all problems.Provided 1st and 2nd level support to over 3000 users.

Pine Brook, NJ

Support IT Manager and end users with issues related to operating systems Windows 7 or Windows XP, Microsoft Office Suite, and programs such as Host Access or Crypto TermAssist accounts receivable supervisor with technical accounting tasks such as preparing and processing customer invoices and cash receipts Identify, research, and resolve problems within.