Geeta Sharma Email & Phone Number

Canberra, Act, Au

I've been working with Pragma Partners to draft, edit and construct content design across various projects:- Department of Social Services' First Action Plan creation of interpretive materials for women and children with disability- Unique Student Identifier's website review- Clean Energy Regulator's website redevelopment.This work has included, but not been limited by, user research (Information Architecture treejack testing, user interviews, card sorting) to underpin key… Show more I've been working with Pragma Partners to draft, edit and construct content design across various projects:- Department of Social Services' First Action Plan creation of interpretive materials for women and children with disability- Unique Student Identifier's website review- Clean Energy Regulator's website redevelopment.This work has included, but not been limited by, user research (Information Architecture treejack testing, user interviews, card sorting) to underpin key content design decisions. I've utilised my skillset in content accessibility to ensure content adheres to WCAG 2.1 and Australian Government Style Standards. Show less

Working with Hide and Seek has given me the experience in working on two major government intranet redevelopment projects. Working on intranet projects has given me the opportunity to assist the client with their content in a future-state. This has included the creation of editorial standards, content migration workbooks, and content governance and strategy plans.I've also conducted several content audits and reviews, rewritten content for APS and private sectors, and provided… Show more Working with Hide and Seek has given me the experience in working on two major government intranet redevelopment projects. Working on intranet projects has given me the opportunity to assist the client with their content in a future-state. This has included the creation of editorial standards, content migration workbooks, and content governance and strategy plans.I've also conducted several content audits and reviews, rewritten content for APS and private sectors, and provided recommendations to clients about accessibility and a reworked Information Architecture.My work has allowed me to collaborate closely with designers, developers and clients, to validate findings and keep open communication. Show less

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

I worked as an Administrative, Events and Communications Officer with the Department's of Finance's Risk and Education team. This included organising, marketing, advertising and delivering risk education events and workshops to APS employees across Australia, both face-to-face and virtually. I also worked as the sole communication officer for broadcasts emailed to over 800+ Australia-wide contacts, in regards to risk projects, risk education, workshops, events, and general updates. This… Show more I worked as an Administrative, Events and Communications Officer with the Department's of Finance's Risk and Education team. This included organising, marketing, advertising and delivering risk education events and workshops to APS employees across Australia, both face-to-face and virtually. I also worked as the sole communication officer for broadcasts emailed to over 800+ Australia-wide contacts, in regards to risk projects, risk education, workshops, events, and general updates. This also included responding in a timely manner to responding inquiries, and questions. Show less

Canberra, Australian Capital Territory, Australia

I was employed as a Senior Bank Teller at the NAB Manuka Branch. In addition to assisting Personal Banking clients, this role includes supporting Business Banking clients with financial transactions and queries and customer account management.As a senior member of the team, I support the Branch Manager and Assistant Branch Manager with rolling out nationwide initiatives at a branch level, which often includes event coordination and program facilitation. For instance, I am our branch… Show more I was employed as a Senior Bank Teller at the NAB Manuka Branch. In addition to assisting Personal Banking clients, this role includes supporting Business Banking clients with financial transactions and queries and customer account management.As a senior member of the team, I support the Branch Manager and Assistant Branch Manager with rolling out nationwide initiatives at a branch level, which often includes event coordination and program facilitation. For instance, I am our branch delegate for the NAB Wellbeing Program. Finally, I am often tasked with on-boarding new and casual employees due to my customer service experience and strong product knowledge. Show less

Canberra, Australia

My role as a Bank Teller at the NAB Belconnen branch was focused on assisting clients with NAB Personal Banking including financial transactions, account establishment and queries, and customer dispute cases. As part of this role I used the company's internal financial and customer management system, and well as Microsoft Suite. I also completed financial and branch reporting tasks.

Canberra, Australia

This role included handling customer queries and transactions through multiple communication channels. As part of my role, I maintained proficient knowledge of products and services sold at JB Hi-Fi, and worked collaboratively with team members to find the right solution for customer needs and issues. I also handled financial transactions including purchases, returns, and product warranties.