• Engage with customer and their representatives to assist inprocessing hardship requests for assistance.• Administrative tasks including but not limited to precessingmails, emails and hardship requests and settlementdocumentation.• Provide first call resolution for hardship in bound calls andattend to out bound calls as required according to a roster.• Make recommendations to decline and approve hardshipvariations.• Managing deceased estate accounts and assisting customers byproviding options regarding the vehicle of the deceasedborrower.• Ensure approved hardship applications are forwarded tosettlements and completed follow up with customers.• Ensure requests are assessed in a way that minimisescommercial and compliance risks and ensure hardshipprocesses meet regulatory and compliance guidelines.• Understand and comply with all compliance requirements andhow they apply when communicating with the customer.

- Liaising with Mortgage Brokers, Lenders and Clients during the application process.- Data entry into CRM systems (loan processing) - Gathering and processing loan documents- Follow up lendert to ensure approval is received- Provide Post-approval and settlement care- Liaise with lenders, clients and conveyancers to ensure that settlements occur smoothly- Escalate applications as required- Provide administrative / reception support where required

• provide excellent customer service to both internal and external customers• offer the best solution to all customers, including additional products and services, e.g. warranties and add-ons• follow up with all customers to ensure ongoing customer satisfaction and network for future business• follow the non-negotiable service standards for Noel Leeming, including in relation to phone calls• take responsibility for, and proactively resolve, customer issues and complaints as they arise• actively seek product knowledge and to attend Product Knowledge sessions from time to time• achieve sales and profit targets for the store and Company. • follow the Company Selling Steps process for all sales• complete, in a timely and accurate manner, all paperwork and computer work associated with the sales process• undertake, where necessary, delivery of goods to customers, including installation and tuning in accordance with Company outlines and policies.• maintain a designated area of responsibility as per the standards set down in the VM Area of Responsibilities Standards and as directed by the Store Manager

- Oversee the day-to-day operations of the store - Review and communicate financial information to assist in proactive and timely decision making - Manage monthly sales, stock-takes, and review results - Identify slow and fast moving items back on a monthly basis - Control costs without compromising standards and customer experience - Maintain cleanliness / hygiene at all levels of store operations - Protect the health, safety and well-being of our guests and colleagues - To ensure all staff work hygienically and productively - Ensure a safe workplace by identifying and reporting hazards and taking corrective action - Develop a culture of actively seeking feedback from customers on a regular basis and Agree and implement actions to continuously improve the guest experience - Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently, and exceed guest expectations - Develop a motivated and high performing team committed to delivering clear goals - Bi-weekly meetings take place with key managers and team leaders to ensure the team are fully briefed and action points are recorded and achieved - To make myself aware and notify my team of any menu changes, special requirements (including menu items), outstanding orders or work tasks required prior to the commencement of service - To recruit and select employees to the agreed staffing levels using cost effective recruitment methods - To manage all employees’ performance in line with job descriptions, giving regular feedback and appraisals - Supervise the staff with respect to their personal grooming, conduct during business hours, and level of product knowledge and customer service - To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work - To build and maintain an efficient team of employees, driving the team towards the objectives of the business.