David Gehant Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

Lead Customer Operations team through transformational development of all phases of the Customer Journey including Onboarding/Implementation, Platform Adoption, Upsell/Cross-sell, Customer Success Programming, Data Services, Digital Transformation, and Support ServicesProvide vision and leadership to team of Directors and Managers within Customer Ops team.

Minneapolis, Minnesota, United States

I build and improve Customer Success Organizations focused on effective Customer Onboarding, Adoption, and Retention within the SaaS/subscription model.Provided Consulting and Advisory services to two SaaS startups helping to design their Customer Success strategy and development plans.

Greater Minneapolis-St. Paul Area

Hired in 2017 to increase customer retention, improve operational discipline throughout the organization, and develop scalability in service delivery and support. Conservis was successfully acquired in July 2021 by a JV between the world’s largest Ag Lender, RaboAgrifinance, and TELUS, a large Canadian telecom targeting the AgTech Industry.Increased annual.

Greater Minneapolis-St. Paul Area

• Led and developed multi-disciplined, multi-tiered, and geographically distributed delivery organization of 40+ people responsible for Onboarding, Training, Adoption, Cross/Up Sell, Support and Retention of SaaS.
• Completed more than 15,000 implementations and training sessions per year
• Redesigned end-to-end Onboarding program to promote rapid solution adoption and early detection/intervention of retention risks
• Re-engineered all Salesforce.com-based performance metrics and reporting to track Customer Onboarding lifecycle, Risk Management, and Organizational Productivity
• Designed and executed Salesforce.com workflow and complex historical data conversion of 260k records to support new service execution strategy
• Developed and activated intervention tactics for somewhat change-resistant healthcare customer base to illuminate solution value, benefits, and ease of use

Greater Minneapolis-St. Paul Area

• SaaS Application, Cloud Operations (DevOps), and Managed Services program ownership
• Customer Experience, Customer Success, and Renewals accountability
• Executive-level partnership with Sales, Product, Marketing, Legal, to develop and promote new business opportunities
• P&L and resource forecasting
• Escalation point and customer success storyteller
• Recruit, develop, and lead multi-tier, multi-functional team of globally distributed team of technical and non-technical professionals

Greater Minneapolis-St. Paul Area

Selected to launch, develop, and lead two new “start-up” Enterprise Managed Application Service offerings. These two new service offerings expanded the Business Critical Services (BCS) portfolio to include comprehensive remote-management of Symantec’s NetBackup and Enterprise Vault software solutions for a global portfolio of Large/Medium Enterprise.

Minneapolis

Lead remote team of 16 customer-facing Business Critical Account Managers responsible for 70+ globally distributed Large Enterprise, Federal, and State Government accounts. Focus on proactive and thorough engagement to drive customer success and demonstrate customer ROI..

Roseville, MN

Provide proactive services, project management services, and enhanced support resource management to Symantec’s premier Enterprise level customers requiring uninterrupted availability to data and applications on a 24x7x365 basis. Become a trusted advisor to customers through consistent and dependable delivery of the Business Critical Services product while.

Selected for leadership and CRM skills to manage six multinational airline accounts subscribing to mission critical SaaS-based airline reservation system. Principle responsibilities include developing functional and technical business requirement specifications, prioritization of development pipeline, managing account growth strategy, establishing and.

Selected to join elite onsite team of consultants responsible for implementation of complex accounting software for Air New Zealand and Qantas Airlines. Embedded at customer sites for one year each in Auckland, NZ and Sydney, AUS. This role included design and development of GAP solutions and custom enhancements, consultation to align business rules with.

Roseville, MN

Performed cell proliferation and colony forming assays with experimental anticancer compoundsDesigned and executed in-vivo toxicity and efficacy studies of experimental compounds (including post-mortem dissection/analysis)

Benque Viejo Del Carmen, Belize, Central America

Introduced comprehensive curriculum for math and science programsDesigned innovative laboratory experiments using available resources in support of textbook concepts

Master Of Business Administration (Mba)

Bachelor Of Arts (B.A.), Pre-Medicine And Biochemistry

Human Anat/Phys, Biochemistry, Microbiology, and Physics