Gemma Newbold Email & Phone Number

Providing email- and forum-based technical support for password management software, with aparticular focus on Windows and Linux desktop apps and browser extensions. A high level of technical knowledge is required in order to interpret diagnostic logs, test and reproduce reported bugs, and guide customers in resolving technical issues. The role also requires tailoring each response to the user's skill level, as well as making sure all provided information is accurate and succinct.

Assessed social media content for relevance and accessibility. Identified and corrected erroneous entries in online mapping services. These tasks enabled me to improve clerical skills such as record keeping, data entry and typing speed, in order to ensure work was completed in a timely manner while maintaining high levels of accuracy.

Aberystwyth, Wales, United Kingdom

Retrieved satellite data for research projects within the Department of Geography and Earth Sciences,and organised and maintained the student satellite image database. High levels of focus and attention to detail were required to ensure all data was accessible and fit for purpose. This position was part of the university-run AberFoward 1 month graduate scheme.

Master Of Science - Ms, Remote Sensing And Gis, Merit

Bachelor Of Science - Bs, Geography, First-Class Honours